Data Entry Customer Service
Resume:
Shandra Thomas
Dallas, Texas *****
*************@*****.***
www.linkedin.com/in/shandrathomas/
Data Entry
Document Processing
Administrative Support Professional with a background in loan documentation and insurance claims with a passion for data entry with document processing skills using Microsoft Word and MS-Excel skills with up to 100% accuracy.
Typing 55 WPM Average
MS-Word
Data Entry with high accuracy.
Over 8,000 KSPH
MS-Excel, MS-Outlook
Internet Database Research
Researched and data entered over 100 appraisals records per day, meeting and exceeding quotas.
Met daily goals for productivity 100% of the time as Contract Document Reviewer for Capital One.
Used double-screen computer system to research, identify and review electronic documents.
Identified original commercial and residential appraisal amounts and compared them to updated documents to determine if there were any differences or changes.
Retrieved address lists from MS-Outlook and methodically processed appraisals to improve productivity.
Documented work stopping points and periodically reviewing progress to eliminate mistakes.
Researched online database and electronic documents to update Excel database with correct data.
Sent Excel spreadsheets to Manager for review and provided her the needed information to confirm accuracy of data.
Education
Richland College
Computer Application Certificate (9.5 CEUs)
Professional
Manpower/Conduent, Plano, TX (Contract) February 2019-June 2019
Healthcare Data Entry
Processed over 30 dental claims per hour to meet the daily goal of 100%.
Verify addresses of insured and dentist information of valued clients of Blue Cross Blue Shield, Dental Network of America, and Dearborn National on the Health Care Service Corporation’s (HCSC) Web DE system.
Assist in training new hires.
ETC-Electronic Transactions Consultant, Richardson, TX (Part-Time) June 2015-December 2018
Image Review Processor
Processed over 350 NTTA (North Texas Tollway Authority) license plate images per day to meet the daily goal of 100%.
Worked on a project called ACTC (Alameda County Transportation Commission).
Assisted in training new hires.
Achieved Top Performer Status in 2017.
Express Personnel/Capital One, Plano, TX (Seasonal/Temporary) November 2013-February 2014
Data Entry/ Contract Document Reviewer
Researched appraisal values in order to verify the home and business is for sale.
Reviewed real estate appraisals.
Entered information into Excel spreadsheet accurately.
ATS-Advanced Tele Solutions, Dallas, TX (Part –Time) September 2011-August 2013
Data Entry/Credit and Collections Representative
Initiated calls to delinquent customers to collect payments and data enter information into EPIC Database for valued clients of Charter Communications, Time Warner Cable, Insight, Comcast, Metro cast, and Atlantic Broadband.
Processed amounts paid on the phone, and scheduled payment arrangements in the AR database.
Recognized as ATS Top Customer Service Associate.
Shandra Thomas
Dallas, Texas 75238
*************@*****.***
www.linkedin.com/in/shandrathomas/
Choice Staffing/Bank of New York Mellon, Irving, TX (Seasonal/Temporary) August 2010-December 2010
Contract Vault Clerk
Processed and organized loan documents in preparation for loan closings.
Reviewed and updated loan documents to ensure accurate customer information.
Prepared loan documents for scanned record storage.
In Staff/Fed Ex Smart post, Dallas, TX (Contract Position) December 2009-March 2010
Package Processor
Examined incoming packages for possible damages or inconsistencies.
Validated accuracy of customer information, then logged into the appropriate system using scanner.
Ensured timely parcel distribution of 1,000 units to company departments as part of a team.
Groups and Activities
Carrollton Career Focus Group
North Dallas/Plano Focus Group
Jewish Family Services Networking Group
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