Sales Representative Customer Service

OBJECTIVE

Ability to evaluate and execute commercial plans and company objectives, ability to design strategies and follow up its application and execution. High leadership skills and excellence interpersonal relationships. Excellent organization level, for the creation of commercial and educational events. Ability to obtain and analyze information with great creativity and vision to guide its development towards internal and external clients through negotiations skills. PROFESSIONAL EXPERIENCE

Sales Representative Surgical, Alcon Laboratories,San Jose, Costa Rica June 2013 - March 2017.

Responsible to execute commercial plans in Costa Rica and Nicaragua for Alcon surgical products; Including Medical devices as phaco and vitrectomy-equipments, ophthalmology microscopes, excimer lasers and femto lasers devices and all Alcon surgical consumable product lines: Intraocular lenses, viscoelastic, knives and others. Develop trainings to residents and fellows for Phaco surgery training, promoting and prepare new product lunch in the countries assigned, active participation on public tenders in the countries assigned. Successful results in all key accounts.

Sales Representative, Lentes de Costa Rica S.A, San Jose, Costa Rica February 2011 - May 2013

Commercial visiting to the Ophthalmology and optics customers encouraging sales of specialized products as progressive Lenses.

Sales and consultant to specialized teams in ophthalmology and optometry. Training, Opticas Vision, San Jose, Costa Rica

August 2010 - January 2011

Development of the continuing education program for internal staff. Qualified personnel: 200.

Training topics: Basic principles of physical optics, ophthalmic optics, marketing, customer service, complaints management, after-sales, visual merchandising among others. Follow-up at the point of sale of customer service and brand image. Technical advice on special ophthalmic lenses and their projection in the Costa Rican market. Sales Representative, Visionlab S.A, Bogotá, Colombia March 2006 - July 2010

Visiting assigned area of Optics offering and promoting laboratory products, successful sales growth of the assigned area, realization of marketing plans with potential clients, organization of educational campaigns for specific clients, accompaniment and business advice for different Diana Catalina Poveda Romero

email: **************@*****.***. Phone: +1-949-***-**** lenses, director and organizer of marketing events for specialists and consultants of optical at national level, development and direction of "Discoverylab online" virtual education course continued, management of marketing as advertising guidelines in specialized magazines and development of merchandising material and pop material, management and monitoring of promotions with manufacturing companies.

EDUCATION

Bachelor degree in Optometrist

La Salle University

Bogotá, Colombia

2004

CERTIFICATIONS & COURSES

· Level 1. Intraocular Lenses & disposables, Mexico, May 6th-15th 2014. Alcon

· Global Professional Selling (GPS), Mexico, March 31th to April 1th, 2014. Alcon

· Level 1, Cataract Instrumentation Training, April 2nd to 11th, Mexico, 2014. Alcon

· Advanced Technology Sales & Growth, July 25th to 26th, Bogotá, 2015. Alcon

· Value Added Negotiations, July 11th to 15th, San José, Costa Rica, 2015. Alcon

· Level 2 IOLs & Disponsables, July 11th to 15th, San José, Costa Rica, 2016. Alcon LANGUAGE

· Spanish: Native Speake

· English: Intermediate

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