Erma Coffin
***C St Peters Rd
Charlottetown PE C1A 5P9
***********@*****.***
SKILLS
MS Office, Data Entry, Admin Support, bookkeeping, sorting packages, mail room, attention to detail, answering incoming calls, critical thinking, correspondence, file maintenance.
EXPERIENCE
Service Canada, Charlottetown PE Program Specialist Jan 2001- Feb 2012
Processed contentious cases for Canada Pension
Gathering of info for decisions on client applications Processed Appeals
Queens Rep for Disability Appeals
Client Service Rep
April 1998-Dec 2001
In person client center interviewing clients
Providing information on Old Age Security and Canada Pension Helping clients fill in applications
Client Service Clerk
Data Entry
Delivering Mail
Filing maintenance and new files
Weekly reports
Process basic Old Age Security and Canada Pension Applications Dept of Agriculture and Forestry
Feb 1997-July 1997
Receptionist, oversaw installation of new phone system and new computer system for staff, sent payroll each week, did travel claims, sent out For Tender letters to specific clients, burning permits Capital Honda
April 1994-Sept 1996
Receptionist, client driver, accounts receivable. Registered new vehicles, processed client warranty claims.
EDUCATION
Souris Regional High
HIgh School Diploma June 1988