Sales Representative

Raja G Minhas

Castro Valley, CA. ***** ********@*****.*** 530-***-**** https://www.linkedin.com/in/raja-minhas/

Summary

Business Systems Analyst with 4 years experience, a degree from CSU Chico, and a certification in Scrum Master. Training in SAP, CPQ, Salesforce and ServiceMax . Expertise includes systems such as SAP, VC, PS, Fiori, Boomi, BMI, HPQC, as well as Salesforce/ServiceMax admin. activities. Diverse experience with medical device, military, retail, collections, healthcare, sales, and customer service companies. Helped lead the 70 person/$50million implementation team of Salesforce, along with being the business analyst for the regulatory track.

Education

B Sc. Business Information Systems 2013 California State University, Chico

Duties & Responsibilities

Provided the necessary configuration and functional specifications to developers to convert the requirements into the business solution.

Wrote test scripts and perform unit testing and Integration testing

Provide strong technical expertise and perform configuration in SAP Sales and Distribution (SD)

Participated and lead requirement gathering sessions with business partners

Translate business requirements into functional design

Manage medium scale projects

Review project deliverables like design document, configuration documents and functional specifications with all stakeholders

Helped team members in company’s business processes, application design and SAP configuration

Projects

SME on SAP Variant configuration projects to support adding more products to the configuration and change existing dependencies.

SME on SAP PS projects to enhance the WBS structure and network activities

Scrum master for Companywide implementation of SalesForce. The work included managing more than 70 people to make sure the project was on target.

Project Manager for implementation of SAP Fiori apps for the SAP Sales and Distribution area.

Provided technical support for CPQ processes

Supported IT processes, Quote to cash tickets/enhancements/projects, improving sales process.

Business Analyst for regulatory track in SalesForce and ServiceMax.

Validation lead for IT team confirming to FDA requirements with HPQC and Valgenesis systems.

Accomplishments

Sales force implementation needed a scrum master as well as a Business Analyst for the regulatory track.

Learned SalesForce and led the 70 person team as the scrum master in daily scrum meetings, along with learning/representing regulatory process. Successful Go-live along with RA activities running smoothly.

Regulatory affairs department was not accurately represented in the SalesForce/ServiceMax implementation. Learned regulatory process as it applied to the SalesForce/ServiceMax implementation and helped find bugs, build enhancements, test processes and represented the project as the BA for regulatory track. Go-live was successful.

Company needed a scrum master to coordinate and lead the dev. team in India and track leads in the US to complete sprints for the SalesForce/ServiceMax go-live. Learned the Agile methodology in Scrum master training and used it to lead the 70 person multi country sprint team in daily scrum calls. Go-live was successful along with releases meeting the proposed timeline and with successful user acceptance testing.

Experience

SAP SD Analyst, Synopsys 2017 –Present

Support the SD process with business and technical support in SAP VC, configuring Sales Order Types, Item Categories, Schedule Line Categories, Sales Order processing, Pricing procedures, access sequence, output types, Service Orders, Delivery Types, Delivery processing, Invoicing, Customer Master, Material Master.

SD Business Analyst, Varian Medical Systems 2013 –2017

Supported the SD quote to cash process with business and technical support in SAP VC, PS, SalesForce, ServiceMax areas.

Business Analyst Internship, Blackhawk Network 2012 –2012

Redesigned online checkout process, learned and gained experience with techniques in Agile/ Scrum and Project Management.

Collections account manager, Aarons Furniture 2008 –2009

Managed customer accounts to ensure customers paid in a timely fashion, along with other store operations.

Sales Representative, P.F. Reilly 2007 – 2008

Managed a 2-4 person team going door to door discovering leads, and strategizing daily sales territories.

Supervisor/Med-Tech, Sierra Manor 2006 – 2007

Managed a 6-8 person team caring for the elderly, administering medication and filing necessary reports

Parachute Rigger, United States Navy 2001 – 2005

Packed and inspected parachutes to specifications, along with leading a team to launch and recover aircraft

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