Customer Service Manager
Resume:
EVANGELINE (ANGIE) RIVERA
Nutley, New Jersey 07110
**************@*****.***
Professional Profile
Self-motivated Customer Service Representative with over fifteen years of relevant education and industry experience. Detail oriented and organized individual who exemplifies professionalism and an ability to manage multiple projects and tasks. Demonstrated history of successful Customer Service, while providing innovative and efficient solutions for company challenges. Exemplary leadership qualities and the ability to work with people from varying backgrounds, while implementing team values. I have also received several accolades from all the Managers and District Managers I worked with along with my HR Partners.
Skills Summary
Administrative- Excellent Customer Service Skills, Writing skills, Verbal Communication, Maintaining Employees Files, Compensation and Wage Structure, Orienting Employees, Benefits Administration, Interviewing Skills, Organizational Teamwork. Addressed daily efaxes, emails and retail managers questions. Made sure that every manager was left satisfied before they disconnected the call. Monitored the ADP vs SAP daily reports.
03/06 TO 04/19
PEOPLE OPERATIONS ASSOCIATE-RALPH LAUREN CORPORATION-LYNDHURST, NJ
Weekly and biweekly new hire orientation and data entry of new hire paperwork.
Provided customer service for Clients, Managers and District Managers
Checked for former employees to see if they were eligible for rehire.
Processed pay rate updates in a timely fashion.
Processed terminations with and without owed vacation.
Created unique position numbers in SAP for new hires.
10/00 TO 12/05
HUMAN RESOURSE MANAGER, BALDOR SPECIALTY FOODS- BRONX, NY
Processed weekly payroll and manually transmitted to ADP.
Monitored all vacation accruals.
Explained all the company offered benefits to the daily and nightly crew.
Translated all information to the Spanish speaking employees.
Prepared Excel spreadsheets needed for weekly meetings for the leadership.
Open door policy for any employees with confidential questions.
09/90-12/99
OFFICE MANAGER-BAIARDI CHAIN FOOD CORPORATION- BRONX, NY
Daily bookkeeping of incoming orders in preparation of the monthly audit.
Data entry of orders for processing.
Accounts payable/Accounts receivables of company accounts.
Monitored the truck drivers going out daily.
Manually prepared the payroll to be sent to ADP.
Interviewed candidates for the office positions
EDUCATION
JUNE-1972
BACHELOR DEGREE- BUSINESS ADMINISTRATION, City College of New York
SKILLS
Microsoft Windows 2010, Office, Word, Excel, Outlook, SAP
Bi-lingual Spanish/ English
ACTIVITIES
Former Member of the Ridgefield Park NJ Board Recreation
Former PTA President, Roosevelt School, Ridgefield Park NJ
Former Member of the PTSA, Ridgefield Park Junior/ Senior High School, RP. NJ
Former Catechist at Saint Francis School in Ridgefield Park NJ
Annual Judge for the Fourth of July Parade in Ridgefield Park NJ
Former Basketball Coach K-8th Grade in Ridgefield Park NJ
Former Soccer Coach K-8th Grade in Ridgefield Park, NJ
References provided upon request
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