Manager Customer Service

THOMAS O'DWYER

*** ******** ******* ****** ******, New York 11580

516-***-**** ************@*******.***

MANAGER OF COLLECTIONS AND CREDIT

Dynamic Collections and Credit Manager with more than 20 years Accounts Receivable experience. Demonstrated expertise managing portfolios to reduce debt and collect customer payments within contract terms. Proven experience

reviewing new applications to determine credit worthiness and assign credit limits based on customer provided financial information and credit reporting agencies data. Skilled at supervising and developing AR department staff to improve operational efficiency.

Collections / Credit Management Account / Territory Management Start Ups / Turnarounds Financial Statements

Change Management Team Leadership / Motivation Process Improvement Reporting Reporting AP / AR

Financial Analysis Negotiations Event Planning Public Relations Vendor Relations Cost Reduction

Ops Management Training / Development Policy Development Performance Management Communication

Employee Engagement Client Relations Needs Assessment Customer Service Business Development

KINRAY, LLC. Whitestone, New York 4/1996 – 10/2017

Pharmaceutical Wholesaler

Manager of Credit and Collections

Managed sales accounts including debt collections, established credit limits, arranged loans, and worked with customers to resolve product and payment issues. Streamlined operations with company departments and management to increase efficiency. Provide employee training and development to improve customer service and financial operations.

Achievements:

Addressed customers outstanding balances by increasing debt collections to meet payment terms and clear past due accounts.

Implemented automated customer payment options to streamline financial operations and reduce late payments and manual processing errors.

BLUERIDGE FARMS INCORPORATED Brooklyn, New York 4/1994 – 4/1996

Distributor of pre-packaged Deli salads.

Assistant Manager of Collections & Credit

Maintained Accounts Receivable operations including collections, cash applications, and returned goods credits. Trained and developed new employees and coordinated operations with company departments and executive management. Addressed customer payment issues and concerns. Communicated with customers to ensure timely payments and avoid past due accounts.

Achievements:

Collected Accounts Receivable balances due by contacting customers to arrange payments. Reduced customer account balances to keep customers current.

Supervised six member Collections and Credit department team to coordinate and streamline customer assistance for credits, payments, and issues.

Additional Experience

Collections Manager Assistant, Metagram America Beeper Company, Manhasset, New York

Human Resources Data Processing, Schweber Electronics Corporation, Westbury, New York

EDUCATION

Bachelor of Science in Management Systems

SUNY Old Westbury Campus, Old Westbury, New York

Associate of Applied Science in Information Processing

Nassau Community College, Uniondale, New York

COMPUTER SKILLS

Microsoft Office Suite, AS400 Menu Driven System

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