RAYISA CHOWDHURY

SKILLS

User research

Card sorting

Comparative analysis

Contextual inquiry

Heuristic evaluation

Writing & conducting interviews

Affinity diagramming

Personas

User stories

Sitemaps

Scenarios

Storyboards

Sketching

Wireframing

User flows

Surveys

Team-building

Usability testing

Prototyping

TOOLS

Sketch

Figma

Invision

Zeplin

Principle

Adobe XD

EDUCATION

DIPLOMA, USER EXPERIENCE DESIGN PROFESSIONAL

RED Academy, December 2018

BACHELOR OF SCIENCES, KINESIOLOGY

York University, April 2018

CONTACT

www.rayisachy.com / ac95h1@r.postjobfree.com / 289-***-****

EXPERIENCE

TECHNICAL SUPPORT ANALYST / CONCENTRIX

March 2018 to Present

• Diagnose hardware and software issues for customers with an overall customer satisfaction of 88%

• Coaching customers regarding the benefits of products posing lifestyle-related questions and offering effective solutions based on their specific needs

USER EXPERIENCE DESIGNER / RAYISACHY

October 2019 to Present

• Delivered a responsive website using UX design best-practices that effectively established a precise use case relative to Artificial Intelligence

• Conducted secondary research and created personas, user flows, scenarios and wireframes to further discover and leverage user insights

• Confidently worked as a team to ensure the flow, content, and tone throughout the design process is consistent by receiving and providing constructive criticism

BANKING ADVISOR / RBC ROYAL BANK OF CANADA

June 2018 to August 2018

• Tackled clients’ concerns by providing quality, solution-driven advice

• Communicated accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints

• Used RBC computerized systems for tracking, documenting information, obtaining up-to-date and accurate information

USER RESEARCHER / INSTITUTE FOR SOCIAL RESEARCH

May 2017 to August 2017

• Achieved daily quotas in a timely manner, at or near 95-100 percent quality

• Independently administered interviews with persons of interest to compile statistical information

• Answered all impromptu questions in an informative, yet courteous manner

FRONT DESK RECEPTIONIST / HOUSING, YORK UNIVERSITY

April 2016 to April 2017

• Assisted the managerial staff administratively by typing reports, memos, and correspondences

• Served as the primary contact for potential applicants with regards to their inquiries, concerns, and complaints using a positive and reassuring manner

Accurately applied payments to applicant accounts and past due balances, along with accurate completion of data entry

Contact this candidate