Manager Office

Cynthia E. Howard

** ****** ***** ****• Phenix City, AL •706-***-****• ************@***.***

OBJECTIVE To secure a challenging financial services/ accounting or office management role that will utilize my knowledge and skills in a stimulating environment where potential growth is favored both professionally and individually.

EDUCATION Master of Science in Management

Florida Institute of Technology, Huntsville, AL

Concentration: Acquisitions & Contract Management

Bachelor of Science in Accounting

Alabama A&M University, Huntsville, AL

EXPERIENCE

Recovery Analyst, 2014-current

Wellpoint, Columbus, GA

●Process adjustments for professional and facility claims

●Process adjustments for vendor overpayment and refunds

●Reviews and validates paid claims for overpayments using various techniques including system-based queries, specialized reporting, or other research.

●Determines and calculates amount of overpayments and processes refunds.

●Assist internal staff from other departments to ensure customer satisfaction.

Finance Operations Recovery Specialist, October 2009-2014

Wellpoint, Columbus, GA

●Perform audits for professional and facility claims

Process adjustments for vendor overpayment and refunds

●Prepare and close comlogs when needed

●Responsible for setting up and adjusting claims overpayments that have been previously identified

●Reviews and validates paid claims for overpayments using various techniques including system-based queries, specialized reporting, or other research.

●Determines and calculates amount of overpayments and processes refunds.

● Researches voluntary refunds for accuracy.

●Perform accurate balancing of all accounts.

●Responsible for more routine issues.

●Assist internal staff from other departments to ensure customer satisfaction.

●Perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivable balances and all other cash applications

Claims Rep II, July 2008-October 2009

Wellpoint, Columbus, GA

●Process/code UB92 and/or HCFA 1500 claim forms

●Correct pends and adjust claims to ensure provider and/or subscriber will

receive payment in a timely manner

●Prepare and close comlog when needed

●Research member’s history to prevent duplicate payment

Medicare Audit Analyst, January 2007-July 2008

Wellpoint, Columbus,Ga

●Assist provider Auditor in the final settlement packages for

●End Stage Renal Dialysis facilities performed by TriCenturion

●Perform desk and field audits on hospitals, Skilled Nursing and End Stage Renal Disease facilities

● Assisted Lead Auditor with compiling, collecting, verifying statistical test data

Claims Rep II, October 2004-January 2007

Wellpoint, Columbus, GA

●Process/code UB92 and/or HCFA 1500 claim forms

●Correct pend and adjust claims to ensure provider and/or subscriber will

receive payment in a timely manner

●Prepare and close comlog when needed

●Research member’s history to prevent duplicate payment

Accountant, December 2000-March 2004

Computer Sciences Corporation, Huntsville, AL

●Proficient accountant experienced in managing a $3 million dollar budget

●Responsible for the financial oversight for program

●Compiled records of present and past operational trends, cost, estimated and realized revenue, and developed forecast based upon this information

●Performed strategic analysis and cost evaluation to ensure costs are within budget constraints

●Coordinated contracts and activities with present and potential customers, and ensured compliance with billing terms and requirements

●Reviewed statistics, modifications, and cost reports to ascertain contractual compliance and consistency with established procedures

●Conducted regular process of billing for all clientele, reviewed all charges, and investigated erroneous billing

●Acted as the liaison between management and customers

●Implemented processes and procedures to increase receipt of cash inflow

●Distributed work authorizations and reviewed labor charges

Office Manager, April 1999- December 2000

ADS Corporation, Huntsville, AL

●Performed monthly closing for all fixed cost accounts, including journal entries, statistics, and P & L statement preparation

●Conducted general ledger account analysis and reconciliation and applied appropriate journal entries

●Processed vendor payments

●Maintained field and cash disbursement logs

●Prepared monthly journal entries and identified corrective actions for adjustments

●Assisted accounts payable and accouunts receivable clerks with complex

duties

Accounts Payable Clerk, April 1997-April 1999

Material s Unlimited, Madison, AL

●Balanced accounts and account analysis

●Collected and organized required documents to expedite invoice and purchase order processes

●Reconciled various management reports, vendor and financial records

●Processed requests for travel advances and travel reconciliations

COMPUTER Microsoft Word, Excel, PowerPoint, and Access, and Internet, Lotus Notes

SKILLS

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