Sales Customer Service

NIPA PATEL

www.Linkedin.com/in/patelnipa

************@*******.*** 410-***-****

IMPROVING ORGANIZATIONAL EFFICIENCY BY ALIGNING BUSINESS PROCESSES Entry level Professional noted for enhancing organizational efficiency and profitability through thought leadership in various Retail departments.

An effective programmer and tactician with a deep commitment to achieving excellence in productivity, teamwork and service.

NOTED PROFICIENCIES

General Operations Management • Team Leadership & Motivation • Business Partnering & Collaboration • Project Management • Vendor Relations Management • Purchasing • Procurement • Cost Control • Estimating • Budget Management •Thought Leadership • Critical Thinking • Requirements Planning • Regulatory Compliance • Data analysis PROFESSIONAL EXPERIENCE

INGRAM MICRO (CANADA) 2007 – 2019

LTL Leader: (2007 – 2019)

• In charge of taking business requirements and ensure orders are properly shipped to requested client with 100% accuracy

• Ensured all orders are shipped based on client’s business requirements and was in-charge of proactive communications to clients

• Ensure international orders are meeting ….. code based on destination country

• Provided data analysis on product inventory, communicated and recommended actions needed to senior leadership Receiving Leader: (2012– 2013)

• Study invoice to ensure inbound orders are received accurately.

• Check inbound orders for damaged goods and discrepancies and create report if any product is damaged or short.

• Update attributes for new product.

• Shipping

Able to coordinate and communicate effectively to various departments to ensure orders are able to shipped properly

• Lead a team of 10-15 people and successfully demonstrated team work TACO BELL (CANADA) 2002 – 2005

Assistant General Manager (2002 – 2005)

• Manage store wide activities such as create weekly report for sales, labor &

• Inventory; forecast weekly sales and labor; place order for inventory.

• Schedule staff according to forecasted sales, hire and train new staff, ensure to provide best customer service.

• Able to manage personal issues between team member and successfully discipline members of the team not performing to required level

EDUCATION

ISTQB Foundation Level Certification – May 2019

Diploma in Computer Application

Information Tech Center, Gujarat, India

Bachelor of Science Microbiology

Sardar Patel University, Gujarat, India

TECHNICAL ACUMEN

Microsoft Word • Microsoft Excel • Microsoft PowerPoint • Python • Software testing • HP Quality Center

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