Sales Representative Engineer

Overview :

**+ years of thorough experience in the Information Technology industry concentrating on software testing & HP ALM Administation.

8+ years of Experience in QTP/UFT & Selenium (Java) Automation

5 years experience on Quality Center / HP ALM Administrator

Worked on HP ALM migration & upgrade to next version

Experience in manual testing like functional, smoke, integration & regression.

Worked on requirement analysis, scenario creation, test cases writing and execution.

Experience in the use of automated testing tools like QTP, TestDirector & QC.

Worked on Automation Feasibility Anaylysis, POC, ROI Calculation & Estimation.

Involved in Automation script development, updation & debug.

Having good customer relationship and management skills.

Worked on Performance Center 11 (Load Runner 11.0) & knowledge of Selenium testing tool.

Experience in VB Scripting & Descriptive Programming.

Experience in Web & Windows Based Applications

Worked on different OS - Windows 9x/XP/2000, Unix.

Worked as HP ALM / Quality Center administrator.

Worked on different databases Oracle 8, MS SQL Server 7.0, MS Access.

Worked on WebLogic 7.0, WebSphere 5.0, IIS 5.1.

Experience on Test Automation Tools - Quick Test Professional (QTP 8.2, 9.0, 9.2, 10.0 & 11.0).

Experience on Test Management Tools like TestDirector 8.0, Quality Center 9.0 & QC 10 & ALM.

Experience on Configuration Management Tools like Rational ClearCase 2003.x, VSS 6.0, and PVCS.

Worked on different Bug Tracking Tools like Bug Tracker, Issue Tracker, PBN Tracker & Bugzilla

Working knowledge on java, .Net, Oracle & SQL server Technologies based projects.

Experience on different domains like Finance, Banking, Telecom, E-commerce, Healthcare and PLM(eMatrix).

Worked closely with Development and Technical support teams to resolve quality issues.

Good interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies.

Worked onsite at Bangkok, Thailand for KK Bank

Worked onsite at Johannesburg, South Africa for Standard Bank

Worked onsite at Jubail, Saudi Arebia for SABIC

Working onsite at Dusseldorf, Germany for E.ON / Uniper

Skill Sets :

Operating Systems : Windows 9x/ NT/ 2000, Windows7 and Unix

Scripting Languages : JavaScript, VBScript

Databases : Oracle 8, MS SQL Server 7.0, MS Access

Servers : WebLogic 7.0, WebSphere 5.0, IIS 5.1

Test Automation Tool : Quick Test Professional (QTP 8.2, 9.0, 9.2 & 10.0) & UFT

Test Management Tool : TestDirector 8.0 & Quality Center 9.0, 10 & HP ALM

Configuration Management Tools : Rational ClearCase 2003.x, VSS 6.0, PVCS

PLM Tool : eMatrix

Bug Trackering Tools : Bug Tracker, Issue Tracker, PBN Tracker & Bugzilla

Education :

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MBA in Materials (First Class; 63.09%), Institute of Management and Research, Jalgaon, India, November 1999

BE in Mechanical Engineering, (Distinction; 67.57%), JTM College of Engineering, Jalgaon, India, May 1997

Diploma in Mechanical Engineering, (First Class; 71.27%), Board of Technical Education, Mumbai, India, May 1994

Diploma in E-Commerce Technologies, SEED InfoTech Pvt. Ltd., Pune, India, September 2000 - May 2001

Awards:

Received “Outstanding Contrubution Award” in March 2017, Wipro Ltd

Received “Extra Miller Award” for outstanding performance, Indus Software, Pune

Received “Team Milestone Achievement Award” for outstanding performance, Geometric Software, Pune

Experience:

Wipro Technologies (4th Jan, 2010 – Till Date)

Role: HP ALM Administrator

Client - Uniper (Dusseldorf)

HP ALM / QC Administrator Responsibilities:

User roles management

Defect template configuration

Dashboard setup using PL SQL

Generating different reports using PL SQL

Creatation of New project in HP ALM

Expertise on upgrade and migration of Quality Center Projects.

Customization of Quality Center for different projects

Integration of Quality Center with QTP/UFT

Bulk upload of requirements, Test cases and defects

Site administration including adding and maintaining new projects, fields, and workflows to QC data elements

Experience with installing, configuring, and maintenance of test automation tools such as QTP/UFT

Work flow management through Scripting

Maintaining user accounts, roles, and permissions, and managing availability of testing environments

Involved in complete set up of new HP ALM environment in cloud (HP ALM erver, Databse Server & File Server)

Project transfer and migration from old environment to new environment in cloud

Worked on HP ALM upgrade to next version

1.Neon and PDX - Onsite

Client – EON (Dusseldorf, Germany)

Neon and PDX both are web based application, worked as onsite automation lead to manage the complete project at onshore and offshore.

Working as HP ALM Administrator at onsite.

2.ATS File Generator and File Reader - Onsite

Client – KK BANK (Bangkok, Thailand)

File Generator:

ATS File Generator engine which is responsible to get the business transactional data from the oracle database from different banks and generate the file based on the different bank templates. Engine is invoked from SSIS call and generates the file to the specific location for further business process.

File Reader:

ATS File Reader engine which is responsible to get the business processed files from different Banks (Debit and Credit transactions), which includes Pass and Fail transactions and update the database based on the reference IDs.

3.Ebusiness Portal and SAP Modules

Client – SABIC (Saudi Basic Industries Corporation)

The eCommerce portal will serve as a new channel for SABIC to allow customers to place an

order on ebusiness portal. It enables the customer either to create an order or by copying old order or request for quotation.

Furthermore, with the new eCommerce portal, a customer will be able to interact with sabic

sales representative during order creation process . The order created on portal will also get created in SAP system with respective status. The scope of this test case is to test various functionalities of order placement on eCommerce portal.

4.Credit Approval (CA) – Credit Risk

Client – Credit Suisse (Singapore)

A Credit Approval is a workflow process designed to manage changes to counterparty/country

information (such as limits, ceiling and ratings) in a controlled manner.

Each Credit Approval has a category and type. The category determines what information can

be modified and the type gives an indication to why the CA was created

5.Namswitch Industry Conversion (Standard Bank, South Africa)

Client – (Standard Bank, South Africa)

NamClear currently operates on Bankserv developed software for the Namibian payment

systems. This has proved to be a challenge as this software was developed specifically for South African requirements.

In addition, the individual components of the present systems were developed separately and

were never designed or intended to integrate with each other. The consequence is that the current payment streams are difficult to maintain and, are not cost effective. This in turn limits the ability of NamClear to respond to changes in the market or to be innovative with new products and services. This has resulted in the decision that NamClear will implement a new payment system which will localise ATM and Card services within Namibia.

6.EMV Project Details (Standard Bank, South Africa)

Client – (Standard Bank, South Africa)

Banks have been incurring huge losses in terms of fraudulent transaction like skimming and

transactions from Lost / Stolen Cards. To mitigate the risk of fraudulent transactions, the Card Associations have mandated all Card Issuers to issue Smart cards. Smart Cards help in reducing the risk of cards being skimmed and usage on lost / stolen cards which go a long way in customer retention and targeting new customer acquisitions.

As an Issuer, the banks have more control over what happens at the POS terminals which is

not possible in cards with Magnetic Stripe. As Acquirers the banks have lesser reliance on cashiers / sales staff with a corresponding reduction in charge-back transactions.

7.E-Banking

Client – Standard Bank (South Africa)

E-banking involves information technology based banking. Under this I.T system, the banking

services are delivered by way of a Computer-Controlled System. This system does involve direct interface with the customers. The customers do not have to visit the bank's premises.

8.Ebusiness Portal and SAP Modules – Onsite

Client – SABIC (Saudi Basic Industries Corporation)

The eCommerce portal will serve as a new channel for SABIC to allow customers to place an

order on ebusiness portal. It enables the customer either to create an order or by copying old order or request for quotation.

Furthermore, with the new eCommerce portal, a customer will be able to interact with sabic

sales representative during order creation process . The order created on portal will also get created in SAP system with respective status. The scope of this test case is to test various functionalities of order placement on eCommerce portal.

9.Client Valuation (Strive Automation)

Client – Credit Suisse (USA)

STRIVE is a system being developed for Credit Suisse for providing indicative valuations of financial instruments requested by the client. The purpose of this project is to further strengthen controls around Indicative Client Valuations business process by building a new technology platform that provides reduction in manually performed functions, enhanced workflow automation based on new organizational structure, and superior reporting capability. The new platform is expected to fully replace existing technology solution, e-Valuate

The STRIVE project involves the build of a standardized process driven IT application for generation of Client Valuation reports, based on requests received from various clients of CS.

10.Proactive Contact - (Product – Window’s Based)

Client – AVAYA

Project Details:

Proactive Contact is a machine (dialer) that automatically dials calls from a list of telephone numbers used in Contact Center. A dialer can detect whether the call is answered by a person (called a live connect), an answering machine, or a number of other call results. Proactive Contact software gives contact centers the capabilities they need to preview, initiate, improves the efficiency of outbound calling and track outbound communications. It offers superior predictive dialing and voice-detection capabilities that drive significant savings by optimizing calls to desired service levels and reducing agent idle time.

Module: Editor

Editor that includes creating strategies, record selections, job. It also has the messages, scripts & creating the calling lists to run the job. Editor runs the Job to makes the calling.

Module: Monitor

It monitors the overall activities running on the dialer including Dialer that shows dialer lines, dialer status; Job that shows job details, wait Queues, job status, job call handling; Supervisor, and Agent that shows how many agents are online, idle state and in wait queue.

Module: Agent

As an agent, a job involves calling customers and collecting information useful to your company. Avaya Proactive Contact Agent helps you perform these daily calling tasks, handle

customers calls, and update customer information.

Senate Technologies (I) Pvt. Ltd. (4th June, 2007 – 30th December 2009)

Designation : Technology Architect

Role : Team Lead

Responsibilities:

Responsible for preparing Test Plan

Responsible for review of test case documents

Responsible for Automation Feasibility Anaylysis, POC, Estimation and ROI Calculation.

Responsible for writing scripts using VB Scripting & Descriptive programming.

Responsible for automation script development, updation & debug

Responsible for bug reporting

Responsible for preparing Test coverage, Test execution, ROI & Defect Matrix

Responsible for preparing DSR & WSR reports.

Resource management & onsite coordination

Automation using QTP 9.2 & QC 9.0

1.MPA - My Portfolio Analyzer - (Product)

Client – Konverge (Canada)

My Portfolio Analyzer is a tool where all Stock Market investments are tracked for an

investor. Investors, their financial analyst or their accountant will load and track their

investments, along with any transactions related to their investments such as selling or

buying shares, receiving dividends, paying taxes on dividends or capital gains, etc.

System generates the reports that allows investors or their representatives to see any

transactions and the current worth of an investment, and enables them to see any

changes on that total worth from the previous year.

2.Nexj CRM - (Product)

Client – Nexj (Canada)

Enterprise CRM for Demanding Integration and Customization Requirements

NexJ Contact for Finance is a client-centric relationship management solution designed specifically for the financial services industry. By combining the rich, finance-specific functionality of NexJ Contact for Finance with rapid customization, deployment and integration capabilities, NexJ Systems becomes an adaptive enabler of its clients, customer management strategy. All of the features and component technologies used to build the NexJ Contact for Finance application are also available to NexJ’s clients when they implement their unique customizations and integrations.

3.AMS - Activity Management System – (Product)

Client – Blue Sands (Canada)

This is the migration project from MS Access to Asp.Net.

Activity management system is a tool, where user can manage the activity, sub activity & task. Using this tool any organization can manage their activities by assigning roles to each individual. While managing any activity user has to complete the tasks related to that activity

Then only user can finish the activity.

Fujitsu (Rapidigm) (24th April, 2006 – 1st May, 2007)

Designation : Project Executive

Role : Team Lead

1.SRC Group (E-commerce Domain)

Client : SRC Group, USA

The SRC Group, Inc., based in Denver, CO, sells uniform and custom clothing lines to the corporate apparel industry.

These clothing lines are customized – down to the threads, buttons, and treatments – to match the brand of their clients. With their manufacturing based in China and both corporate headquarters and warehousing out of Denver, CO.

The SRC Group, Inc. uses a web-based e-commerce application to sell and distribute to their clients.These websites currently take anywhere from 20 to a few thousand orders a day, generating a projected $3 million in sales for 2006.

Having recently secured future work with Qwest, The SRC Group, Inc. would now like to look at utilizing Commerce Server 2007 as an e-commerce platform to support them during their growth.

Responsibilities:

Responsible for preparing Test Strategy & Test Plan

Responsible for preparing test cases and review of test cases

Responsible for Automation Script development, Updation & Debug

VB Scripting & Descriptive programming

Responsible for bug reporting, and test results

Automation using QTP 9.0

2.AQHA (American Quarter Horse Association)

Client : AQHA, USA

American Quarter Horse Association (AQHA) is the official breed registry and membership

association for the American Quarter Horse and is the largest equine breed registry in the

world. Its world headquarters is based in Amarillo, Texas and has over 350,000 registered

members and over 4.5million registered Quarter Horses.

Render web based records/reports for viewing of horse performance data using a flexible

reporting tool which will allow seamless additions to the product offerings as demand arises.

Publish and sell these records/reports to its customers.

Create/Implement an open source shopping cart capability to consolidate AQHA’s product

offerings across all of its ecommerce sites and integrating with backend inventory and

accounting systems. The shopping cart’s first product offering will be the horse

performance records/reports.

Performance testing tool – WAPT

Responsibilities:

Responsible for preparing Test Strategy & Test Plan

Responsible for preparing test case plan and executing test cases

Responsible for Automation Script development, Updation & Debug

VB Scripting & Descriptive programming

Automation using QTP 9.0

Responsible for bug reporting, and test results

3.SDG (Sleep Development Group) Dashboard – Healthcare Domain

Client : SDG, USA

HOV Services Limited (HOV) provides Business Process Outsourcing ("BPO") services to

the finance, Healthcare and accounting business sector with operations in India and the U.S.

HOV has contracted to provide Scheduling, Billing and Accounts Receivable services to

Sleep Development Group (SDG). SDG is a healthcare company that specializes in the

development of diagnostic sleep labs.

The Project envisages design and development of a new Dashboard application that allows

the Sleep Development Groups (SDG) Management to view reports of Billing, Scheduling

and Accounts Receivable data present at HOV.

Responsibilities:

Responsible for preparing Test Strategy & Test Plan

Responsible for preparing test case plan and executing test cases

Carried out smoke testing, integration testing, and regression testing

Responsible for bug reporting, and test results

Indus Software (R Systems International Ltd.) (5th September, 2005 – 21st April, 2006)

Designation : Systems Analyst

Clinet : GE Money/ GE Korea/ GE Portugal

(Loan Origination System, Repayment Mangement System & Collection system)

Worked as a Systems Analyst on the project to develop a functionality to capture the de-listed channels

Worked on GE Money, GE Korea & GE Portugal (LOS, RMS & Collection – Window’s Based)

LOS: Indus Origination handles the processing of loan applications right from entry of application, credit appraisal, and approval till the disbursement stage.

RMS: Indus Loan Servicing module tracks and manages the repayment processes. It includes monitoring of receivables, acceptance of repayment details, reports and customer queries. Indus Loan Servicing module has multi-user and multi-branch capability.

Collection: Indus Collections helps manage recovery from delinquent accounts. This feature-rich multi-user software product provides speed and flexibility in tracking and recovering of overdue payments. It can be implemented over a LAN, wide area network or the Internet.

Worked on Delisted Channels - GE Money

There are multiple channel partners which work for the company. Some of them are identified for delisting at regular intervals for various reasons (frauds, high delinquency, any other issue). Currently list of Delisted channels are not captured in system and there is no de-dupe process for a new channel being empanelled.

Responsibilities:

Responsible for preparing test case document, and executing test cases

Responsible for Automation Script development, Updation & Debug

Carried out smoke testing, integration testing, and regression testing

VB Scripting & Descriptive programming

Automation using QTP 8.2

Responsible for bug reporting, and test results

Used PVCS for Configuration Management & reporting Bugs

Geometric Software Ltd. (6th September, 2004 – 2nd September, 2005)

Designation : QA Engineer

Project : eMatrix - ClearCase Integration,

Client : MatrixOne, USA

Worked as a Software Test Engineer

Worked on the project where the primary goal was to expose ClearCase artifacts as Matrix business objects in the context of Matrix business process applications so that the information could be exposed to a broader audience for better cross-functional and cross-organizational collaboration while still allowing software Developers to work with their tool of choice

Worked on the eMatrix-ClearCase integration that was essentially a PDM-nonCAD integration, wherein the PDM tool was eMatrix (or it could be any other tool such as TeamCenter or ENOVIA) while the non-CAD system was Rational ClearCase (or it could be any other tool such as Rational ClearQuest, CVS, or RCS)

Responsibilities:

Responsible for preparing test case plan and executing test cases

Carried out smoke testing, integration testing, and regression testing

Responsible for bug reporting, and test results

Used Test Direcor for reporting bugs

Java, Rational ClearCase, eMatrix, WebLogic 7.0, WebSphere 5.0, Windows 2000, Unix

Mahindra British Telecom Ltd, through A3TL Consultant (January 2004 - August 2004)

Designation : Consultant

Project : ICS Billing/ Mediator

Client : British Telecom, UK

Worked as a Software Test Engineer on Mediator, a component of Integration and Customer Services (ICS) that was responsible for the entire data processing between the switch network and the End Processing System (EPS) and introduced flexibility to the huge Billing system

Worked on Mediator that collected files from primary data generators (Switch) and transferred it to EPS with necessary transformation in the appropriate format so that it could be priced

Worked on the system where the Primary Data Generators (PDG) were Switches that generated different kind of data

Enabled Mediator to receive all the data from PDG and transform it, after which the EPS polls the Network Mediation Process (NMP) for the data

Facilitated Mediator to respond and send the data

Responsibilities:

Responsible for preparing test plan and test case specification, and executing the test cases

Executed positive testing, regression testing, and workaround testing

Provided support to other systems like SDP (Service Domain Provider) & Geneva

Responsible for bug reporting and test results

Unix, Windows 2000

Used Test Director

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