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Customer Service Care

New York City, New York, 11231, United States
August 24, 2019

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** ****** ******, ********, ** 11231 (C) 646-***-****


Customer Service

Completed Humana Medicare program including billing, enrollment, pharmacy & medical claims

Passed HIPAA standards exam and currently eligible for positions requiring this credential

Handled in-bound customer calls, assisting members with their concerns

Answered any customer questions and resolved any problems or complaints

Call Center

Performed telephone surveys and accessed the needs of potential clients

Gathered information such as consumer satisfaction and product evaluations

Transcribed oral recorded reports; determined and annotated relevant information

Applied vital quantifiable results for retention and use by key decision makers


Performed computerized accounts receivable/payable functions

Wired/received federal funds transactions

Followed-up on aged items to bring to reconciliation for quarterly audits

Produced SAP payment proposals, payment requests for review, and reports for AP & AR Managers

Provided departmental coverage as needed

Performed internal and external quarterly audit functions


Performed exterior maintenance duties throughout several parks and playgrounds in Queens, NY

Swept and raked leaves; safely disposed of litter and debris

Ensured all parks’ policies and procedures were followed daily to guarantee safety at all times

Alerted supervisor and co-workers of any potential safety hazards

Painted park benches and reported to supervisor of any graffiti in park premises

Interacted with parks’ patrons, responding to various inquiries


Volunteer Housekeeper: New York City Rescue Mission, New York, NY 10/2018 – present

Freelance Maintenance Man: Brooklyn NY 01/2014 – 01/2018

Customer Care Representative: Aegis Communications Group, New York, NY 09/2012 – 10/2013

Seasonal Maintenance Worker: NYC Parks & Recreation, Queens, NY 03/2012 – 09/2012

Telephone Marketer: Universal Survey Center, New York, NY 09/2009 – 04/2010

Remittance Parking Violations Clerk: Walsh Associates (Chase Bank), New York, NY 01/2006 – 01/2007

Customer Service Representative: Judd Associates/FPD Associates, New York, NY 01/2002 – 01/2005

Senior Receiver/Deliver Clerk: SG Cowen & Company, New York, NY 01/1994 – 03/2000


Furnished upon request

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