Julia A Guthrie

*** *** ****** *****

Yorkton, Sk. CA

Cell: 306-***-****

ac94y1@r.postjobfree.com

Summary

Polished, professional Medical Office Assistant & former Customer Service Agent, offering:

Over two (2) year of world class Medical Assistant experience in a highly busy medical Centre and an additional eight (8) years of customer support experience in a busy call Centre environment.

An unwavering commitment to patient care, with the ability to build productive relationships, resolve complex issues/concerns and win loyalty through friendship and confidentiality.

Strategic-relationship/partnership-building with other medical institution. skills -- listen attentively, solve problems creatively and timely, use tact and diplomacy to find common ground to achieve win-win outcomes.

Bilingual in English and Spanish

Experience

Medical Office Assistant

2016 – Current: City Medical Centre, 398 Broadway Street West, Yorkton Sk.

Co-ordinate and prepare patients for medical examination

Maintain electronic medical records and office machines

Maintain and prepare medical instruments for use

Collect and package laboratory specimen for transport

Assess serious medical symptoms that need prompt medical attention

Conduct inventory Management

Schedule appointments, procedures and diagnostics test with medical specialists, x-rays, laboratory or hospital appointments as required. Conduct patient follow-ups on results.

Customer Service Agent

2010 - 2016, Fujitsu Caribbean, 18 Belmont Road, Kingston

Handle customer inquiries, complaints, by logging and assigning the resources with the requisite skillset to provide solution and resolution in the shortest possible time.

Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Record all relevant incident and service requests, categorize and prioritizing them. First line investigation and diagnosis

Keep all users/stakeholders informed of the progress

Close all resolved incidents, service request upon receiving approval from customer and conduct customer satisfaction surveys.

Project Administrator (E. Learning Jamaica)

6/2008 - 9/2009, Fujitsu Caribbean, 29 Shannon Drive, Kingston

Conducted inventory management and supervised the handling, receival and delivery of IT related equipment.

Ensured records are updated & changes are documented.

Managed and maintained inventory of all item in and out of sorting area

Prepared project schedules using Microsoft Project, Resource and Stakeholder management.

Education:

2014 - Principles and Practices of Project Management-Certificate

University of the West Indies Mona School of Business

2005 - 2006, Human Resource Management Advance Diploma,

Management Institute for National Development (MIND)

2000 - 2003, Certificate in Computer Studies

Industrial Polytechnic Institute,

Lazaro Cardenas Del Rio Cuba

References:

Dr. A. Mosuro: Family Physician - Tel: 306-***-****

Dr. O. Oduntan: Family Physician/former employer - Tel: 306-***-****

Michelle Sheppard: Public Health Nurse Yorkton - Tel: 306-***-****

Contact this candidate