Manager Customer Service

MARISOL RODRIGUEZ

Hinesville Georgia *****

US Citizen

240-***-****: MOBILE *****************@*****.***

Warehouse Clerk, Production Control Clerk, and Restaurant manager oriented professional seeking to advance my experience and education as a production control clerk and/or warehouse worker. Has previously demonstrated history of successful restaurant management, and warehouse clerk while ensuring high customer satisfaction and a positive company image.

Warehouse/Forklift Operator Food Service Manager Medical Interpreter

Delegates Tasks Customer Service Organized

Attention to Detail Bilingual: Spanish English Lift up to 50 lbs.

Team Player Coordinates Schedules and Shifts Flexibility/Adaptability

Independent Decision Making Conflict Resolution

Troubleshooting Prioritizing Goal Setter

Food Service Manager

AAFES- Popeyes, FSGA

Position: Foreman/Shift Supervisor October 2017 – Present

Supervisor: Mike Newsome Contact: Yes Phone: 912-***-****

Responsible for all property assigned to the department to include providing guidance and training, conducting inventories of all requested merchandize, and properly placing them in storage.

Coached personnel on how to manage equipment, goods and services, including receiving and verifying shipments; and authorizing supplier payments.

Maintained proper maintenance of historical files, administrative adjustment report, receipts, issues, and transfer documents.

Maximized efficiency of administrative processes by completing paperwork in a timely manner and ensuring proper filing of every opening and closing document.

Followed and implemented outline policies, optimal work and safety procedures resulting on free accidents environment.

Prepared invoices and issued bills for accounts and financial statements.

Validated all transactions postings and documents for accuracy and proper administration codes.

Handled all customer relation issues in a gracious manner and in accordance with company policies.

Calculating types and quantities of food items produced, materials used, and amount of waste, frequency of improper item placement, and worker production rates using a calculator.

Writing production reports based on data compiled and computed throughout daily transactions following standard operating procedures. Sending files weekly to headquarters and maintaining files and logs for monthly analysis.

Computing wages from employee time cards and post wage data on records used for preparation of payroll. Preparing written work schedules based on established guidelines.

Recruit, train, and oversee assistant managers, waiters, and kitchen staff to ensure that dining details are handled properly and customers' concerns are addressed.

Ensures compliance with all applicable health and safety regulations; creates employee development programs building staff skill sets and value; utilizes employee recognition tactics to build morale and company loyalty.

Stock Inventory Specialist

Advance Auto Warehouse, PA

Position: Forklift/Receiving Clerk March 2017 – July 2017

Supervisor: Mr. Martinez Contact: Yes Phone: 610-***-****

Performs logistics functions in the execution of property accountability, customer service, documentation, Inventories, report of discrepancies.

Stores items in an orderly and accessible manner in supply room; determines proper storage methods, identification, and stock location based on turnover and maintains supply areas clean. Identifies shipping information of affix shipping labels on packed cartons; verifies inventory computations by comparing them to physical counts of stock, and examine discrepancies.

Worked independently to manage received property which include receiving, inventorying, downloading, moving to location, and storage.

Completed daily reports including ensuring all documentation for the supporting files are properly filed.

EDUCATION

Columbus Academy, FL - General Academy HS Diploma

AAFES Popeyes Franchise, GA - Basic Management 5829 Certificate

University of Georgia, GA - Medical Interpreter (Spanish Interpreter) Certificate

Department of Health, GA - ServSafe Certificate

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