CURRICULUM VITAE

BALAJI. S

s/o Sheshadri A S Mobile: 914-***-****

Balaji Nilaya, 2nd main road, 2nd cross,

Gandhi Nagar Kolar 563101 Email:ac94x1@r.postjobfree.com

OBJECTIVES

Aim to be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with the trend and be a part of team that dynamically work towards the growth of organization and gain satisfaction, therefore.

EDUCATION QUALIFICATION

Qualification

School/College

University

Percentage

Year of Passing

SSLC

Bangalore Montessori High School.

Karnataka Education Board

58.00%

2010

PUC

MAHILA SAMAJ COLLEGE KOLAR.

Karnataka Pre –University Board

83.17%

2012

B.com.,

SDC COLLEGE OF COMMERCE AND

MANAGEMENT STUDIES

Bangalore University

65.00%

2015

TECHNICAL SKILLS

Software skills: *Cards and payments Domain

*Vision Plus Testing.

*Application, Functional, Regression Testing.

*Insurance Domain, JIRA application.

*TIA Insurance application.

.

Typewriting: English Senior.

Expert: Advance Excel, Microsoft Word.

EXPERIENCE

Infosys Limited

Senior Process Executive

Nov 2015 - Aug 2017

Acquiring Chargeback Specialist (Credit cards Domain)

ATTRA INFO TECH PVT. LTD

Associate Test Engineer

Aug 2017 – Present

Web and Manual Test Engineer

Projects:

National Australian Bank (NAB) (INFOSYS Company)

Job Profile: Project- National Australia Bank (Credit Card Disputes): Project Description: Acquiring Chargeback. This is a Merchant based Credit Card Process. The current functionality of Acquiring Chargeback is, receiving disputes from the cardholder bank under different dispute reason such as Transaction Not Recognized, Debit Done after Cancellation, Duplicate Processing, Goods and Services Not Received, Incorrect Amount Processed and Goods and Services not as Ordered and contacting Merchant to solve the dispute based on scheme rules. When we receive the dispute, we will request Merchant to get supporting documents to remedy the dispute reason and once we receive the documentation from merchant, we will cross verify the documents whether merchant documents met the scheme rules or not. If it met the scheme rules, we will send the documents to cardholder bank else we will continue the dispute with merchant states not met the scheme rules.

Responsibilities: National Australia Bank (Acquiring Chargeback)

1. Fraud Analysis and Dispute Management: Credit Card Frauds & Disputes

2. Monitor / Investigate customer credit card accounts & dispute cases for fraudulent activity.

3. Working directly with merchants to resolve customer service issues or fraudulent/unauthorized activities.

4. Responsible for providing high quality client service includes client inquiries, Inquiry response/research, analyzing customer requests and problems related to credit card fraud and dispute claims.

5.Execute and perform the day to day resolutions of complex problems in a timely and professional manner to all escalated client complaints, disputes and charge backs.

6. Maintain a close working relationship with other departments (such as Payments, Marketing, Customer Services and IT, etc.,

7. Remain up-to date with any changes in card scheme requirements for charge back processing.

8. Working efficiently with VISA/MASTER rules for Merchant side chargeback.

9. Taking Care of the dispute and tracking it till the closure.

10. Well knowledge in reconciliation and playing major role on reducing the reconciliation errors in team.

11.Worked interactively with client during the knowledge transition phase.

12.Playing Major role in transferring knowledge to the team members and clarifying the doubts.

13. Handling daily reports.

ATTRA INFO TECH CO. Projects:

1. V+ Acquiring Data Purging

Primary resource

2 Month

Team member(s): 2

Currently migrated acquiring banks data is still lying in Vision PLUS system. To delete the data, new process will be created in Vision PLUS system and it would be of menu driven. Whenever needs to delete the data from Vision PLUS, user can enter acquiring business org and accordingly data will be deleted from Vision PLUS master files.

2. MasterCard Integrated Project ( Pune)

Associate Test Engineer

2 Month

Team member(s): 5

Client: US BW MASTERCARD Report Change for Airtel: Every bank as to send monthly Transaction reports to RBI. This time they added new add on feature to their own MasterCard integrated portal. Functionalities: * "Report Bin Product Type As" configuration at Institutions level. * Description updates- Report to RBI. * RBI Report- Bifurcation of POS OFF- US into purchase and Refund. * Report generation based on new parameter.

3. Latitude Financial Services APAC BAU TIA Insurance Team

Primary Resource

6 Month

Team member(s): Alone

Insurance is a contract between two parties by which a company or government agency provides a guarantee of compensation for specified loss, damage, illness, or death in return for the payment of a premium. There will be two parties like Insurer – company selling the insurance. Insured – a person whose interests are protected by the Insurance policy.

Responsibilities:

Actively taken part in Business Requirement and Functional Specification sessions

Act as a primary resource for this project- End to End testing.

Communicating with clients via requirement walkthrough calls, Daily status calls.

Preparing queries log, Preparing Test plan, test cases etc.,

Preparing DTP, DTS, Jira uploads, OTR’s/ pass logs.

Preparing deliverable documents like Details Test Report, uploading OTR’s in Jira application.

End to End planning phase, execution phase and deliverable documents.

Executed testing for Disputes life cycle and POS Chargeback flows

SKILLS

Commitment to work in team, ability to learn, Responsibility, ability to adapt to new situations, Good communication skills and hard working.

PERSONAL PROFILE

Name : Balaji S

DOB : 26-02- 1994

Father’s Name : Sheshadri A S

Sex : Male

Nationality : Indian

Personal trait : Willing to learn and self-motivated

Sincere and hard working

Good communication and team player

Quick adaptation to the challenging environments

Personal Interests : Listen to music, Watching Movie,

Making friends.

Language known : English, Kannada, Telugu.

DECLARATION

I hereby declare that all the information provided above is true to the best of my knowledge and belief.

Thanking You,

DATE: Yours Faithfully

PLACE: Kolar (Balaji Sheshadri )

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