Customer Service Front Office

JOB OBJECTIVE:

A challenging position which will allow me to further utilize my existing skills and enable to acquire new abilities with strong interpersonal and organizational skills and a keen ability to multitask in a variety of challenges and responsibilities.

SKILLS:

Good computational skills and practical knowledge of Microsoft Office and other relevant web-based applications.

Excellent communication and interpersonal skills.

Ability to take instructions, learns quickly, and works well.

Implementing and promoting equality and diversity policy.

Can deal with aggressive patients and their relatives or friends.

Warm, patient manner and sensitive attitude.

Physically fit, mentally calm.

Proficiency in both written and oral communication skills.

Committed to prompt service for the utmost customer satisfaction.

Committed and focus on assisting, serving, counselling, or teaching other people.

Focus on working with information and processes to keep things arranged in orderly systems.

WORK EXPERIENCE:

Occumed Polyclinic

Hayr Al Zahra St., Um Sneim, Ain Khaled,

P.O. Box 96189, Doha, State of Qatar

Secretary/Receptionist (Reliever)

February 2018 – April 2018

DUTIES AND RESPONSIBILITIES:

Prepare patient’s file and type medical reports

Sending reports to concerned companies

Prepare and send bills and invoices

Type, prepare and edit letters and other documents

Respond to emails, phone calls, canceling and/or rescheduling appointments, and any other clerical/administrative tasks

Greeting clients with a positive and helpful attitude

Keeping the reception area clean and neat

Providing superb customer service assistance

FriendlyCare Clinic

No.27 Shaw Blvd., Pasig City

Secretary/Administrator Officer

April 2009 – August 2012

Manila Doctors Hospital

Dr. Herbert Ho

Secretary/Administrator Officer

November 2004- January 2008

Manila Doctors Hospital

Dr. Nemencio Nicodemus Jr.

Medical Secretary

November 2003- August 2004

DUTIES AND RESPONSIBILITIES:

Taking patient’s vital signs

Keep, arrange and secure patient’s chart

Handled front office duties, phone calls, greeting and directing of patients.

Answering the telephone, receiving messages and dealing with queries from patients and other hospitals

Dealing with enquiries from patients of all backgrounds face to face

Maintain secret medical files and records

Entering urgent / routine referrals on patient’s records

Keeping track of doctor's busy diary, organizing travel arrangements, dealing with patients and visitors

Receiving consultation fees and checks

Receiving HMO forms and submit to the office

Chasing unpaid invoices.

EDUCATIONAL BACKGROUND:

Primary : Ninoy Aquino Elementary School

Maya-Maya St., Malabon City

March 1994

Secondary : Jose P. Laurel High School

Pampanga St., Tondo Manila

March 1998

Tertiary : Our Lady of Fatima University

Valenzuela City

April 2004

Course : Bachelor of Science in Physical Therapy

Qatar ID : 281******** (03/11/2020)

Type of Visa : Husband Sponsor Visa

CHARACTER REFERRENCES:

Jonathan Maca Rumaillah facilities

Management Facilities Operation Manager

5570 5167

Janet Castillo Training Advisor

Occidental Petroleum of Qatar Ltd.

5556 4232

Jennalyn Doligol El Etihad Steel

Estimation Engr./Quantity Surveyor

7713 2961

I hereby certify above information is true and correct to the best of my knowledge and beliefs

LORELEI F. SOMO

Lorelei Farillas-Somo

Bldg #29 street 720, Matar Qadeem Doha Qatar

Cell #: 7032 3704

Email: ***********@*****.***

Contact this candidate