Manager Engineer

Jennifer M. Zeberg

***** *** **** ****** ****: 832-***-****

Richmond, Texas 77406 E-mail: **********@*****.***

Objective is to obtain a position as an Assistant Project Manager that will utilize my organizational, technical and customer service skills to give me further opportunity to gain experience within the organization.

WORK EXPERIENCE:

Stewart Title – Houston, Texas – Network Engineer II

October 30, 2017 – August 2, 2019

IT Project Coordinator for the Network SDWAN Project. Scheduled site surveys, circuit and network installs with the employees at the branch, Network Engineers and company of third-party technicians to uninstall old equipment and install new network equipment. Ordered and disconnect circuits with the vendors, reviewed billing to make sure circuits were no longer billing and closed tickets when complete. Ordered SIP call paths and DID blocks for new or relocation sites and moved DID’s on SIP for locations that were relocating to make sure the address was correct for 911 calls. Worked with the Property Lease Management group for new office openings, relocations and closing of sites for network equipment installs, created labels for the return of network equipment. Opened, updated and closed tickets in ServiceNow for new, relocations or closed sites in Tangoe ticketing system.

Stewart & Stevenson – Houston, Texas – Telecom Administrator

June 2014 – October 27, 2017

Managed all company cell phones and air cards by purchasing, phone plans, troubleshoot issues and equipment. Configure and setup employee’s Cisco desk phones, IP Communicator, wireless phones and voicemail accounts using Cisco Unified Call Manager and Cisco Unity. Provide tech support for Telecom issues originating from Support Center Help Desk. Trained employees how to use and basic functions of Cisco phones. Troubleshoot basic network issues when sites loose connectivity, using Secure CRT to remote in to check issues with the routers and switches. Troubleshooting telephony issues for phones and WAP’s for employees. Setup company-wide WebEx and Cisco Meeting Place accounts, troubleshoot issues and help train employees how to use them. Record messages for the branches and create the groups in Call Manager so they work with IPCCX or Unity. Order telephone lines, DSL, high speed cable and T1 lines for different branches. Coordinated orders with vendor representatives, senior network administrators time table and branches for cutovers and upgrades.

Stewart & Stevenson – Houston, Texas – IT Coordinator

March 2006 – August 2014

Assisted the Chief Information Officer, Director of IT and three other IT Managers with any special projects, with budgeting, orders, invoicing, IT assets for CIP and CAPEX requests. Managed all the invoicing and billing for the department and requested quotes from vendors for pc equipment and software to be purchased for entire company. Entered orders for all pc equipment and software purchased for the company for the IT Department to complete projects. Collaborated with vendors to make sure invoices matched to what was quoted on the purchase orders. Ordered all office supplies for the department. Made travel arrangements for flights and hotel arrangements for all staff when traveling.

Stewart & Stevenson – Houston, Texas – Support Center PC Tech II

March 2001 – March 2006

Help Desk Support Technician: Answered and returned phone calls and e-mails in a timely manner regarding employee issues with software, hardware and accounts. Installed and imaged computers using Ghost and making sure all software was updated and user’s information is put back on the computer without any data loss. Used the Magic ticketing system to enter work orders and created tickets for pc’s that need repairs. Assisted and coordinated with users regarding computer hardware and software related issues. Resetting, changing, deleting and disabling accounts using DRA. Assist/Train employees to use various applications; Cisco VPN, Adobe, AS400, DSI and JD Edwards/One World. Researched problems that users were coming across with computers, software and printers/faxes. Installed various applications and specialized software on computers. Worked on solutions with Blackberry issues. Worked as after hour’s technical support.

COMPUTER SKILLS:

ServiceNow

Tangoe/Rivermine

Century Link Control Center

Cisco Unity Connection Administration

Cisco Unified CM Administration

Cisco Unified Meeting Place

Cisco Jaber

InformaCast

Oracle JD Edwards Enterprise One

KwikTags

Microsoft Office 365

Microsoft Office 2013 Pro Suite

AT&T Business Direct Reporting

Skype

Sprint FON View

Verizon Enterprise Center

AT&T Wireless Premier

Audacity - Recordings

Peachtree

Quick Books Pro

Windows 2010

CERTIFICATIONS:

MCSA

Microsoft Certified Systems Engineer. March 2001 - Southern Methodist University

A+ Certification

EDUCATION:

Scrum Master Course – April 2018

Southern Methodist University – School of Engineering and Applied Sciences April 2000 – September 2000

Houston Community College - September 1991 – 1993

Southwest Texas State University - Summer Session 1991

Bellaire Senior High School - September 1987 - May 1991

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