Manager Customer Service

SUMMARY

HIGHLIGHTS

EXPERIENCE

MW MICHAEL WATT

*************@*****.*** / H: 760-***-****

**** ******* **, **** *******, CO 80528

Versatile Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of restaurant operations,construction oversite,safety oversite, loss prevention,team leadership,customer service, and an unsurpassed worth ethic. HAZWOPER 40 Certified

OSHA 10 Certified

OSHA 30 Certified

Construction Oversite

Operations Management

Safety training and Oversite

Compliance Oriented

Warehouse Management

Supervisory Skills

Restaurant Operations

Field Service Representative / Minot Enterprises - Santa Barbara, CA 04/2017 - 01/2019 Contracted to 3M Corporation travelling to various 3M plants around the U.S. for various projects. Monitored contractor safety while ensuring contractor awareness of site specific safety requirements, as well as site emergency procedures. Ensured contractor awareness of any hazardous areas where work may be performed. Ensured proper permitting and documentation procedures were followed for tasks performed by contractor. Confirmed qualified individuals were utilized by the contractor ( welding, equipment operators, etc.) . Established compliance with specifications and drawings, as well as compliance of contract terms. Confirmed proper documentation was completed and maintained for tests, and maintained daily record of contractor activity. Provided and requested assistance for contractors in the answering of technical questions concerning the fabrication of installation of equipment, wiring, piping, etc. Checked Contractor Cost Plus Time sheets (form 5611) for accuracy, and invoices for accuracy. Ensured coordination between contractors and craft disciplines, and maintained pertinent project documentation and correspondence. Maintained an accurate set of project drawings and communicated with key plant personnel to alleviate construction activity that could negatively impact plant productivity or personnel safety.

Field Engineer / Holtec International - San Onofre, Ca 10/2016 - 04/2017 Provided oversite for construction activities ensuring all nuclear specifications were met in accordance with drawings, procedures and work plans. Ensured safety requirements were met per construction standard operating procedures,OSHA requirements and nuclear safety requirements. Assisted in training contractors to meet site and nuclear radiological expectations, including security, cybersecurity, industrial safety,nuclear safety,human performance, quality assurance, safety conscious work environment,and procedure compliance.Reviewed work package documentation on a daily basis to ensure accuracy,legibility, and completion prior to work package closure

General Manager In Training / Noodles and Company - Carlsbad, Ca 04/2016 - 10/2016 Managed kitchen operations for high grossing, fast-paced fair concession kitchen Trained staff of ten employees for correct facility procedures, safety codes Managed food and produce receiving process with 100% accuracy. Initiated negotiations regarding vendor contracts and kept updated records of contracts

General Manager / Lake Street Station - Crystal, MI 04/2012 - 07/2015 Managed day to day operations, ordering, scheduling, training, supervising employees, store image, profits, all controllable expenses, labor, inventory, cash, and shortages. Determined stock needs, interacted positively with vendors and customers, monitored receiving goods, maintained inventory and minimize waste and pilferage. Oversaw and controlled all funds and security

Manager / Applebees Restaurant - Antioch, CA 02/2001 - 02/2012 Continually monitored two restaurant locations and took appropriate action to ensure food quality, cleanliness, organization,and customer service standards were consistently met. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Optimized profits by controlling food, beverage and labor costs on a daily basis. Field Service Technician/Warehouse Manager / Ceitronics - San Jose, CA 04/1999 - 02/2002 Installed commercial structured cabling, labeling, pulling and dressing category 5e, category 6 and fiber optic cable.

Worked on foot ladders, scissor lifts, and aerial platform lifts. Installed j-hooks, ladder racks and cable trays.

Terminated work station outlets and familiarity with voice and data jacks such as Leviton, Ortronics, Panduit and Systimax.

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