VIBHA KAUSHIK

**** ****** ****** *** 437-***-****

Mississauga, ON L5W 0B8 ac94v0@r.postjobfree.com

Customer Service Professional

A determined, self-motivated, and result oriented professional, experienced in handling the customer service and backend operations tasks. Able to work independently with minimum supervision to support corporate initiatives to achieve the set goals. With a successful and diverse background, developed an expertise in supporting the attainment of revenue and profit goals along with business relationships and understanding of challenges to strengthen the relationship with customers and different departments within the organization. Areas of experience and exposure includes:

Communication Skills

Presentation Skills

Commercial Operations

Decision Making

Team Contributor

Coordination Skills

Professional Work Experience

Customer Service Advisor- RBC Canada April 2019- Present

Actively engage with clients, uncovering banking needs, providing help and advice and identifying sales and referral opportunities.

Focused on client education, leveraging technology to deliver a memorable client experience, drive sales, and retain business.

Taking ownership of resolving and preventing clients banking problems.

Identifying customer’s need and recommending banking solutions from RBC portfolio to ensure a positive customer experience.

Meeting assigned goals and completing business processes and procedures in a timely and accurate manner to achieve business objectives.

Processing transactions in compliance with standardized customer service operating procedures and industry regulations.

Cultivating and maintaining relationships with clients by advising appropriate banking solutions and process information to clients.

Administrative Assistant- Information Service W.L.L April 2015- December 2017

Started working with Information Service W.L.L as an Administrative Assistant to support their business operations and customer experience.

Enhanced our wallet share with customers by resolving their queries on time and handling their orders in a professional manner.

Increased the momentum of orders to increase revenue and profitability by coordinating between customers and Infoserve sales team for all the backend requirements well on time.

Successfully managed and conducted various vendor sponsored marketing activities for customers including day conferences, oversees events, product trainings and reporting them to the management with all the tracking.

Helped management in collecting data by coordinating between various departments and vendors. Also helped in its interpretation to formalize various reports and results to use the available resources towards planning and executing marketing activities.

Helped in completing various projects on time by keeping myself up to date on all essential vendor programs, pricing, purchasing and stock status for the required products.

Increased the profit margins for the vendor products through negotiation with suppliers and organizers for various events.

Enhanced the collections, by keeping a track of all activities and ensuring all the billings on time and follow up with customers.

Volunteering Experience

Volunteer at Customer Service Excellence Center - Brampton Civic Hospital Oct-2018- April 2019

Joined Customer Service Excellence center at Brampton Civic Hospital as a Volunteer

Keeping a record of customer satisfaction and their experience with the hospital services.

Interacting with customers for understanding their needs and helping them to keep them updated about their records and visits.

Conducting customer satisfaction surveys after their visits and maintaining, compiling and submitting reports based on their responses.

Coordination between various departments to be a single point of contact for all the relevant information.

Education

Master of Science, University of Delhi

Bachelor of Science, University of Delhi

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