Customer Service Representative

MARIBEL CANCINO

*** ********* *****, **** *****, FL 33460 C: 630-***-**** ***********@*****.***

Enthusiastic and committed receptionist with 13 years of administrative and service experience seeking to bring professionalism and poise to their front line. Proven efficiency in operating a multi-line telephone system, providing clerical support and dealing capably with customers and queries. Detail-orientated and highly organized with a desire to meet and exceed visitor and office expectations.

HIGHLIGHTS

Multi Phoneline Expert

Document Management

Administrative Support

Strong Interpersonal Skills

Client Information Protection

Correspondence Delivery

Data Entry

Microsoft Office

Client Service Satisfaction

Multitasker

Bilingual: English And Spanish

Time Management

EMPLOYMENT

Legal Office Assistant

Meltzer & Bell, P.A. Fort Lauderdale, FL Nov 2016 to July 2019 Interpreted and relayed legal information in a clear and concise manner

Provided high quality client service ensuring repeat clients and client referrals

Met with clients to discuss matters at length and keeping records so that all involved are informed

Managed and securely filed client and firm paperwork ensuring clients privacy

Created and followed through with all daily appointments

Cashier/ Waitress

Wings Plus of Lake Worth Lake Worth, FL May 2013 to Oct 2016

Built and maintained trusted relationships with employees and customers as well.

Cleaned and sanitized facilities in OSHA compliant manner safeguarding employee and guest’s safety

Served prepared food to customers per their dietary requests.

Customer Service Representative

Glendale Heights Sports Hub Glendale Heights, IL Jan 2012 to May 2013

Served as the company's only bilingual Spanish/English customer service representative.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Legal Assistant

The Ticket Clinic West Palm Beach, FL Mar 2005 to Dec 2011

Answered high volume phone calls with excellent telephone etiquette

Maintained and mailed correspondences as requested by supervisor.

Strived to maintain firm’s high client service satisfaction by answering all questions and concerns

EDUCATION

Home Health Aide, Medical Institute of Palm Beach, Greenacres, FL 2016

High School Diploma, Lake View High School Chicago, IL, United States 1992

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