Senior Scrum Master/Agile Coach

SHIKO KIMANI KHWALE

Carrollton, Texas *****

Cell Phone: 469-***-****. E-mail ***********.******@*****.***

Agile Coach and Scrum Master: Agile Certified Coach (ICP-ACC) Agile Team Facilitation (ICP-ATF) Certified Scrum Product Owner (CSPO) Professional Scrum Master (PSM 1) Certified Scrum Master (CSM) SAFe 4.6 Scrum Master (SSM)

PROFESSIONAL SUMMARY

I’m an Agilist, highly motivated servant leader with a drive to help agile teams deliver business value at the shortest lead time. I have unique experiences and extensive knowledge spanning over 7 years that utilizes agile frameworks such as Scrum, Lean, XP, SAFe and Kanban. I am a strong motivator, coach and influencer with effective servant leadership and communication skills capable of transforming any team to become highly productive, self-organizing and value focus.

Key Competences:

Team Coaching & Mentoring Agile Training and Facilitation Extreme Programming Practices Scrum Kanban Business Intelligence Product Management Technical Documentation Conflict Resolution Servant leadership Communication Issue resolution Stakeholders Management

PROFESSIONAL SKILLS

Agile Tools: Jira, Confluence, Wiki, MS Teams, MS SharePoint

Report Tools: SQL Server Reporting Services (SSRS), Cognos

DBMS/RDBMS: MS-SQL 2016,2014,2012,2008

ETL: SQL Server Integration Services (SSIS), SQL Server Import/Export wizard

Data Modeling: SQL Server Analysis Services (SSAS)

Languages: T-SQL,HTML

BI Tools: SQL Server Management Studio (SSMS), Data Tools (previously BIDS), IBM Cognos

Office Tools: Jira, MS Word, PowerPoint, Excel

EDUCATION, HONORS & CERTIFICATIONS

Scrum Alliance: Certified Scrum Master (CSM)

Scrum Alliance: Professional Scrum Master (PSM 1)

Scrum Alliance: Certified Scrum Product Owner (CSPO)

Scaled Agile Framework: SAFe 4.6 Scrum Master (SSM)

Professional in Agile Coaching (ICP -ACC)

Agile Team Facilitation (ICP-ATF)

SQL/BI Developer Certificate

Life Insurance & General Lines Certified In: Texas, Maryland, Pennsylvania, Virginia, Massachusetts, New Jersey

Associates Degree in Business Management

PROFESSIONAL EXPERIENCE

Toyota Financial Services

Jan 2019 to Present

Senior Scrum Master/Agile Coach

Schedule and facilitate scrum events (daily stand-ups, product backlogs refinement, sprint planning, sprint reviews and retrospective meetings) and other Agile related meetings as needed.

Coach multiple scrum teams and scrum masters on story mapping, epic/feature/story estimation, value stream mapping, task definition while ensuring high value requirements are delivered faster.

Facilitate teams working agreement (definition of read and done, team norms).

Participate proactively in developing and maintaining team standards, tools and best practices which reduced development time by 22%.

Consistently met sprint and feature commitments; addressing bugs within 24 hours which reduce defects by 15%.

Facilitate Scrum of Scrums between onshore teams in the US and offshore teams in India and Canada.

Proactively identify and remove impediments that could serve as blockers to the team.

Coordinate cross-team collaboration and dependency management.

Ensures that development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.

Motivate and protect the teams from external disturbance to ensure they stay focused on delivering potentially shippable product increment every week.

Help build a trusting and safe environment where problems can be raised without fear

Facilitate discussions and help resolve conflicts.

Ensures transparency of the product backlog, sprint backlog, burn-down & burn-up charts and communicates team overall progress tracking burn down/burn up metrics, velocity and productivity.

Encourage team knowledge sharing and collaboration through designs sessions, programming pairing, code reviews, around knowledge silos to reduce risks.

Engage with other scrum masters to increase the effectiveness of the scrum framework in the organization.

Ensures the backlog stays healthy by ensuring constant backlog prioritization and eliminating any internal and external distractions.

Nation Star

Dec 2014 to Nov 2018

Scrum Master/Project Manager

Followed agile methodology to keep track of projects and maintaining schedule by conducting daily scrums and bi-weekly sprints.

Effectively cooperates with product owner and technical leader to create an

environment in which the team can increase productivity, quality, and predictability.

Led teams to deliver Customer Engagement Platform and Sales Relationship Manager (Salesforce) enhancements for improved customer and dealer experience, increased efficiency and Compliance attainment.

Coached the development team on self-organization and cross-functionality.

Helped the scrum team understand the need for clear and concise product backlog items.

Mitigates conflicts, remove impediments and help to foster good practice and principles among team members.

Promoted the scrum framework to various departments within the organization by helping them understand Agile principles, Values and practices.

British American Insurance

Apr 2012-Nov 2014

Senior Analyst/Business Intelligence Developer

Collaborated with multiple teams under agile methodology for implementing application needs.

Perform reviews on software development team members.

Remove project obstacles/blockers, to develop solutions with team.

Running complex reports from existing databases.

Experience in designing, developing, and delivering business intelligence solutions using SQL Server Integration Services (SSIS), Analysis Services (SSAS), and Reporting Services (SSRS).

Experience in Extracting, Transforming and Loading (ETL) data flows using SSIS; creating mappings/workflows to extract data from SQL Server and Flat File sources and load into various Business Entities.

Created Clustered indexes to improve query performance and query optimization.

Designed and developed data warehouse and business intelligence using multi-dimensional models - star schema.

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