Customer Service Marketing
Resume:
Matthew Cohen
*********@*****.***
EDUCATION:
Baruch College, City University of New York, New York, NY
BACHELOR OF ARTS: Business Communications Spring 2018
Minor: Psychology
WORK EXPERIENCE:
Central Park Bike Tours New York, NY May.2018-Present
https://centralparkbiketours.com/
Marketing Assistant/Customer Service Specialist
Attended notable Trade shows and Events
Rebranded our company along with Marketing Team
Assisted in writing & developing the official “2019 Marketing Plan” for the Marketing Director
Conducted competitive research, and wrote comprehensive reports on our competitors
Provide Customer Service for Booking, general inquiries & disputes, sales
Analyzed Demographic, Psychographic & Geographic data daily
Recruited & Interviewed candidates to fill open positions
Collaborated with Art Director to make new Brochures & Fact Sheets
Assisted Sales Manager in booking Tours, Rentals, and sending invoices
Responsible for creating groupon.com promotional deals
Developed Cross Promotional Partnerships with local Businesses
Employer Contact: 1-646-***-****: Tom Dunigan
Benjamin Steakhouse
www.benjaminsteakhouse.com New York, NY Feb. 2017-April 2018.
Assistant to Marketing Director
Directly assisted Marketing Director in all Email Marketing Campaigns
Attended Promotional Events and Trade Shows on behalf of the Marketing Director
Arranged meetings for Marketing director & Marketing Team
Met with prospective clients on behalf of the Marketing Director
Worked with Copywriter for Content Marketing Endeavors
Responsible for Data Entry for all current Clients
Responsible for performing tasks of a pseudo “Client Relations Manager”
Employer Contact: 1-201-***-****: Courtney Breese
The Shoo-in Group
http://shooin.co/about-us/ New York, NY Sep. 2015.-Jan. 2016
Marketing Intern
Marketing Email Management and Development
Analyzed Data and developed comprehensive reports
Competitive Research
Communicated with potential and current clients daily
Helped sell Shoo-in services (Business Consulting, Marketing, Corporate Networking Events …)
Data Entry pertaining to Clients who attended our events, and prospective clientele
Assisted in developing “Yiyi English” business venture https://yiyienglish.org/
Employer Contact: 1-914-***-****: Bryan Cohen
ADDITIONAL SKILLS
Excellent Communication acumen
Proficient in Microsoft Word, Excel, Google Docs, and Adobe Photoshop
Adept in writing for Business
Ability to give effective public speeches and presentations
Excels in group work situations
Multi-tasking and wearing “many hats”
Natural leadership & Management skills
Receptive to constructive critique
Outstanding Customer Service acumen when needed
Business operations
Contact this candidate