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Customer Service Marketing

East Meadow, New York, United States
August 20, 2019

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Matthew Cohen



Baruch College, City University of New York, New York, NY

BACHELOR OF ARTS: Business Communications Spring 2018

Minor: Psychology


Central Park Bike Tours New York, NY May.2018-Present

Marketing Assistant/Customer Service Specialist

Attended notable Trade shows and Events

Rebranded our company along with Marketing Team

Assisted in writing & developing the official “2019 Marketing Plan” for the Marketing Director

Conducted competitive research, and wrote comprehensive reports on our competitors

Provide Customer Service for Booking, general inquiries & disputes, sales

Analyzed Demographic, Psychographic & Geographic data daily

Recruited & Interviewed candidates to fill open positions

Collaborated with Art Director to make new Brochures & Fact Sheets

Assisted Sales Manager in booking Tours, Rentals, and sending invoices

Responsible for creating promotional deals

Developed Cross Promotional Partnerships with local Businesses

Employer Contact: 1-646-***-****: Tom Dunigan

Benjamin Steakhouse New York, NY Feb. 2017-April 2018.

Assistant to Marketing Director

Directly assisted Marketing Director in all Email Marketing Campaigns

Attended Promotional Events and Trade Shows on behalf of the Marketing Director

Arranged meetings for Marketing director & Marketing Team

Met with prospective clients on behalf of the Marketing Director

Worked with Copywriter for Content Marketing Endeavors

Responsible for Data Entry for all current Clients

Responsible for performing tasks of a pseudo “Client Relations Manager”

Employer Contact: 1-201-***-****: Courtney Breese

The Shoo-in Group New York, NY Sep. 2015.-Jan. 2016

Marketing Intern

Marketing Email Management and Development

Analyzed Data and developed comprehensive reports

Competitive Research

Communicated with potential and current clients daily

Helped sell Shoo-in services (Business Consulting, Marketing, Corporate Networking Events …)

Data Entry pertaining to Clients who attended our events, and prospective clientele

Assisted in developing “Yiyi English” business venture

Employer Contact: 1-914-***-****: Bryan Cohen


Excellent Communication acumen

Proficient in Microsoft Word, Excel, Google Docs, and Adobe Photoshop

Adept in writing for Business

Ability to give effective public speeches and presentations

Excels in group work situations

Multi-tasking and wearing “many hats”

Natural leadership & Management skills

Receptive to constructive critique

Outstanding Customer Service acumen when needed

Business operations

Contact this candidate