Project Manager

Gaurav Handa

Project Manager

Optus, Amdocs, Vodafone, Siemens, Singtel

Agile, Development, Applications, DevOps

Summary

An accomplished technocrat with profound expertise of over 15 years in aligning business goals with design solutions to drive process improvements and bottom-line gains in Information Technology industry all across the globe

PMI accredited Project Management Professional (PMP®) with profound experience in steering complex transformation projects for Amdocs suite of applications comprising of Financial and BSS Domain – Ordering Management System (OMS), Amdocs Customer Relationship Management (CRM), Amdocs Service Order Manager (ASOM) and Ordering Management System, Collections, Account Receivable, Enterprise Service Bus (ESB) and Voice Over IP

Extpertise in managing production 24x7 production operations (L2 and L3 support) under strict SLAs. Experience in Incident reporting tools like Clarify, ServiceNow.

Certified ScrumMaster (CSM®) having profound experience in scrum, project development, execution and maintenance using Jira/ Confluence and technologies likes Java/J2EE, Hibernate, EJB, RMI, RESTful APIs, Spring Framework, JSP and Servlets with expertise in Agile and DevOps practices

Strong acumen in Project Management concepts comprising Change Management, Risk Management, Stakeholders Management, Vendor / Procurement Management, Quality & Scope Management based on organization requirements

Demonstrated excellence in ensuring cohesiveness between operational units, partners, stakeholders and clients in technical solution design, implementation and overall project delivery for large transformational projects

Hands-on experience in framework building and software testing & quality assurance and extending support in developing new automation tools and maintenance of existing software framework

Conversant in managing complex transformation projects from conceptualization to implementation (feasibility analysis, requirement gathering, conceptual design, implementation, Testing, UAT, SIT, BRT), delivery and closure with highest standards and deliver within the agreed quality, cost & time parameters

Insightful project leader / scrum master with a passion for technology; skilled in grasping the big picture, conceptualizing, developing & implementing solutions and partnering closely with business leaders & stakeholders

Hands-on experience in project status reporting through reports and extracts, delivered to clients and various stakeholders based on business requirements and helping business to take appropriate decisions based on information extracted through data analysis.

Work Experience

Tenure

Organization

Role

June 2010 – Till date

Amdocs (Optus, Singtel, Vodafone)

Project Manager / Scrum Master

Jun 2006 – Jun 2010

Siemens IT Solutions

IT Consultant

Sep 2003 - Jun 2006

AmSoft Systems

Software Engineer

Key Deliverables

As a Project Manager in Amdocs

Played key role in successful implementation of major transformation projects of Amdocs suite of applications; in BSS – Ordering Management System (OMS), Amdocs Service Order Manager (ASOM), Service Delivery Platform from Amdocs 7.5, Amdocs 8.1 to Amdocs CES 9.3.

Remove impediments/blockers of Projects to ensure timely delivery with quality

Manage stakeholder relationships by prioritization, tracking and addressing pain-points and issues, engaging the relevant tools and resources. Managing stakeholders across various client teams and a single point of contact for external stakeholders.

Ensure the integration of project work scope, schedule, cost objective, time phased resources requirements and risks into a baseline plan against which accomplishments may be measured.

Liaise with Program Manager and other Project Managers to ensure specific projects are run within the context of the broader program of works.

Build team from scratch and enable team with technical and domain knowledge. Direct and motivate cross functional project teams.

Managing testing team in a matrix organization for testing and quality assurance activities (regression testing, automation testing, functional testing, acceptance testing etc.).

Provide reports and extracts from production application database based on business requirements to enable business decision making for launch of products to end customers.

Manage Scrum teams and interact with product owners to enable successful delivery of projects aligned with organizational goals.

Facilitate and participate in key Agile rituals across Scrum teams.

Monitor and report on key Agile performance metrics to leadership team.

Actively improve flow of work by identifying and helping to remove impediments/ blockers for the team.

As an IT Consultant in Siemens IT Solutions and Services

Significant technical contribution in Power Plant Automation System development by delivering high quality code using Java 2.0, RMI and XML on Siemens Power Plant Automation (SPPA-T3000) system from Siemens PG, Germany

Key Achievements

Relocation facilitated/sponsored by the company (Amdocs) to the aboard site, based on technical expertise, troubleshooting skills and domain knowledge.

Promoted from Development Lead to Project Manager while being on company-sponsored relocation

Responsible for quick stabilization of production releases for clients across the globe

Instrumental in significant improvement of team efficiency and productivity under given constraints of cost, time and human resources

Received technical excellence award in Siemens IT Solutions and Services for outstanding contribution in end-to-end delivery of complex automation system functionalities

Major Projects

Project Manager, Amdocs

Key Client: Optus, Singtel

January 2015 – Till date

Proficiency

Project Planning, Resource planning, Change Management, Java, J2EE, Hibernate, EJB, WebServices, RESTful APIs, Spring Framework, SQL, XML, Log4j, JUnit, HP Diagnostics, Amdocs Process Manager, Amdocs Integration Framework (AIF), Ordering Management System (OMS), Amdocs Service Order Manager (ASOM), Amdocs Customer Relationship Management (CRM), Amdocs MCO, Service Delivery Platform from Amdocs 7.5, Amdocs 8.1 to Amdocs CES 9.3, Perforce

Responsibilities

Ensure the project activities operate within the framework approved by the Program Board.

Steering the team of experts by utilizing Scrum concepts, drive scalable, enterprise-level software products to production

Assist with development of program and project methodologies.

Leading the project team for development and production support activities which involves solution finalization, coordinating with product owners, clients, for finalizing IDD’s and WSDLs with external applications (ESB Layer), etc.

Key technical participation in various phases of software lifecycle including Development, Testing, UAT, SIT and Production phases.

Working in coordination with distributed cross-functional teams located in Australia, Philippines, Singapore, United States, India, Israel, Cyprus and Malaysia

Led multiple scrum teams for development of User stories through Sprints using Agile methodology.

Mastered Continuous Integration & Continuous Delivery (CI/CD) in development to support faster time-to-market

Faster troubleshooting of and implementation of complex software fixes aligned with system design

Scrum Master / Development Lead, Amdocs

Jun 2010 – Dec 2014

Key Client: Vodafone

Proficiency:

Java, J2EE, Hibernate, EJB, JSP, Servlets, JDBC, WebServices, SQL, XML, Log4j, JUnit, Linux, HP Diagnostics, Amdocs Process Manager, Amdocs Integration Framework (AIF), Ordering Management System (OMS) from Amdocs 7.5, Amdocs 8.1 to Amdocs CES 9.3, Amdocs Testing Studio

Responsibilities:

Led the development of User stories through Sprints using Agile / Scrum methodology.

Interact with business and technical stakeholders of all levels, including executives.

Implementing sanity Automation in NET Brazil and AMX, Chile accounts using HP QTP and Amdocs Testing Studio

Implementing Automation testing for server-side Ordering framework using Junit framework

Lead Inter Operator Testing of Number Portability with real operators within India

Software Engineer / IT Consultant, Siemens Solutions & Services

June 2006 – June 2010

Proficiency

Java, RMI, XML, Log4j, Junit, Mockito, Rational ClearCase, Mockito, JProfiler, Rational PurifyPlus, HPJmeter, PerfAnal, JConsole, JDBC, Servlet, JavaMail, Hibernate, XML, HTML, SIP, MGCP, VoiceXML, IVR, Cisco Local Director, SIP Protocol Analyzer, Unified Messaging application, Conference Bridge application, VoIP

Responsibilities

Independent responsibility for handling complex server-side functionalities of Siemens Power Plant Automation system (SPPA-T3000).

Design, develop and operationalize major functional solutions from Requirement gathering stage to development and delivery to production.

Design and Implementation of server-side features for identity-enabled resolution management

Testing interoperability with soft switches such as Cisco AS5300, Siemens HiQ switch etc.

Developing and executing feature interaction matrix test cases on Unified Messaging Voice Mail application and Conference bridge application

Education & Qualifications

Post Graduate Program in Management (PGP M), Systems & International Business (IMT, Ghaziabad, India)

Bachelor of Engineering, Electronics and Communication, Rajiv Gandhi Proudyogiki Vishwavidyala

Project Management Professional (PMP®), Project Management Institute, USA

Certified ScrumMaster (CSM®), Scrum Alliance

Sun Java Certified Programmer (SCJP)

SkillSet

JAVA Technologies & SQL

BSS Production Releases

Software Applications Design

Business Support System

Ordering Management System

CRM System

WebServices

Hibernate

Requirement Analysis

Project Management

Software Design Improvements

Stakeholder Management

Risk Management

Continuous Integration

Software Maintenance

Software Quality Assurance & Testing

Production Support & Maintenance

Change Management

Contact Details

Email: ******.*****@*****.***

Mobile: 047*******

Location: Sydney, New South Wales

References

Available upon request

Contact this candidate