Administrative Assistant Medical Billing

Cindy Feranda

D’Iberville, MS ***** ************@*****.*** 228-***-****

Senior-Level Administrative Professional

Exceptionally organized, communicative administrative professional with 15+ years of experience in accounting and administrative management. Proficient in directing and developing results-driven teams focused on achieving company objectives. Proven expertise in:

Payroll and Scheduling

Taxes and Audit Preparation

Policy / Procedural Compliance

Budget and Finance Management

Special / High-profile Event Planning

City Planning, Zoning, and Licensing

Customer / Client Relations

Staff Leadership and Training

PROFESSIONAL EXPERIENCE

City of D’Iberville – D’Iberville, MS

Planning & Zoning Director, 2/2014 to 2/2019

Charged with management of Planning & Zoning Department. Enforced all city ordinances related to zoning, planning, subdivision, development, and business licenses. Handled monetary, fiscal, budgetary, safety, and legal issues pertaining to department. Oversaw and evaluated one direct report. Conducted interviews, hiring, and training. Delegated tasks according to priority; facilitated performance reviews and offered constructive feedback. Identified and resolved issues in timely, professional manner. Consistently adhered to all organizational policies and procedures.

Key Contributions:

Executed zoning in New Annexed Areas; secured significant savings relating to legal fees by creating comprehensive legal documentation.

Secured new business for City by acting as integral resource during approval process; facilitated outstanding communication with business owners.

Assisted Economic Director with creation of Developer’s Package; enticed prominent companies and casinos to relocate/construct within city.

City of D’Iberville – D’Iberville, MS

Planning & Zoning Assistant, 3/2006 to 2/2014

Implemented zoning regulations for development; prepared written reports, feasibility studies, rezoning, and comprehensive/general land use assignments. Liaised with and provided pertinent information to architects, builders, attorneys, contractors, engineers, and general public regarding City development policies and standards. Facilitated daily communication related to local land use and zoning laws, planning processes, noticing, and additional clerical duties. Assisted Water and Sewer Department during high-volume periods by attending to customers, processing payments, logging work orders, and processing new service contracts. Held responsibility for daily payment balancing and deposits.

Key Contributions:

Established professional, mutually beneficial relationships with new business owners based on exceptional communication and organizational skills.

Played key role in planning and executing special events including City Charrette, Historical Society Dinner, Discover D’Iberville, Chinese International Conference, and First Annual BBQ Cook-off.

Promoted to Planning & Zoning Director after being recognized by senior leadership for consistently displaying initiative and outstanding time-management skills.

RehabiliCare – Moss Point, MS

Administrative Assistant, 7/2004 to 12/2004

Provided integral administrative support for two physical medicine companies. Assisted with medical billing, posting explanation of benefits (EOBs), payroll, and other general administrative duties.

Key Contribution:

Demonstrated commendable organizational, time management, and communication skills in extremely high-volume, dynamic setting.

ADDITIONAL EXPERIENCE

Caesars Entertainment – Gulfport, MS

Payroll Clerk for Caesars, Indiana

Prepared spreadsheets for reconciliation of taxes and audit-related purposes. Conducted entering of taxes, direct deposits, and deductions. Served as resource for additional payroll staff.

Key Contributions:

Held responsibility for processing biweekly transfer of $1.5M payroll from Kronos to Infinum; closely reviewed download information for completeness and accuracy, and resolved discrepancies in timely manner.

Selected to act as primary PR contact out of 2,500 associates.

Imperial Palace – Biloxi, MS

Payroll Clerk

Facilitated verification of employee sign-in/out. Edited time using AS400. Calculated overtime and pro-rated vacation time. Handled DHS verifications, garnishments, fixed deductions, and other miscellaneous deductions. Assisted with foresight of two-week edit.

Key Contribution:

Acted as integral resource for General Manager to assist with ongoing investigations.

Imperial Palace – Biloxi, MS

Conventions & Groups Reservations

Played key role in grand opening of resort; coordinated staff schedules, conducted forecasting for 1,086-room hotel, and facilitated room rate structure and package offers. Conducted room revenue tracking of all markets. Handled deposits, tour group check-in/out, and balancing of room revenue. Managed multi-line phone system; facilitated sales and handled group contracts. Evaluated casino players play, organized casino reservations, and completed other general administrative duties.

Key Contribution:

Promoted to Payroll Clerk after being recognized by senior leadership for exceptional attention to detail, organizational skills, and accounting proficiencies.

President Casino – Biloxi, MS

Reservations Clerk

Coordinated all hotel room reservations and cancellations. Designed enticing package offers. Organized golf tee-times for groups within GDIS system. Corresponded with prospective guests via electronic mail. Assisted with training and evaluation of new employees.

Key Contribution:

Consistently demonstrated outstanding customer service focused on creating and retaining positive customer relationships.

Kessler Federal Credit Union – Biloxi, MS

Administrative Clerk

Conducted variety of operations in Credit Card Department including processing lost/stolen credit cards, mailing credit card verifications to customers, and more. Completed receptionist duties including answering, screening, and directing calls.

Key Contribution:

Conducted wide variety of administrative duties while continuously adhering to strict client confidentiality agreements and maintaining professional client correspondence.

EDUCATION AND CERTIFICATION

CMC Certified MS Municipal Clerk

Mississippi State University Extension – Hattiesburg, MS

Certification for Planning and Zoning Official

University of North Alabama – Florence, AL

TECHNICAL SKILLS

Xerox, 10 Key, AS400, CDS, GDIS, T-Links, Delphi computer systems, Microsoft Word, Outlook, Excel

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