Customer Service Property Manager

PROFILE

Extensive experience analyzing metadata for the Department of Defense and engaging Real Property Installation Managers for data reconciliation

Skilled at the development of white papers for military leadership and reports for congressional presentations

Ability to supervise and train staff in customer service, administration and office management

Ability to engage professional businesses for marketing, job development and fund-raising

Proficient in Tableau, MS Office Suite and MS Project

Interim DoD Secret Clearance

PROFESSIONAL EXPERIENCES

Data Analytics

Analyze meta data for Defense Health Agency (DHA) real property Accountable Property Systems of Record (APSRs) and data to report real property information that feeds the Sustainment Model such as location, condition, size and age

Consolidate, reconcile and assess Medical Health Services data interests to other Department of Defense (DoD) agencies and services

Evaluate DHA facilities requirements to analyze strengths, weaknesses and priorities of facilities against ongoing user missions and apply relative value to DHA inventory to rank program requirements

Compile, analyze, assess and report when required DHA Real Property Inventory (RPI) condition (Q-ratings) and mission priority analysis will impact the future inventory of facilities at DoD installations

Support the DoD Financial Audit efforts, particularly pertaining to Wave 3 Existence & Completeness and Valuation

Reviewed and recommended the execution of leases for PPV actions including housing for Planned Unit Developments and Name Brand Casual Dining

Provided leadership in federal audits

Tracked Army Real Estate and Real Property actions including BRAC- impacted actions

Supported IMCOM in preparation of Transformation in 2010 including serving as a liaison and trainer for oncoming staff

Complete the 1354 process

Coordinate with Project Managers for Construction and other FPPR Projects

Tracked real property utilizing Tririga and IFS

Property Management

Manage budget including submission of variance and MOR Reports

Completion of new and recertification of applications Tax Credit, Housing Choice and Fair Market residents

Process lease-ups, collections and evictions

Supervise and train office and maintenance staff

Develop partnerships with community organizations to provide Supportive Services

Maintain 98% occupancy

Maintain contracts with vendors

Utilize YARDI Software, MRI and Property Boss software

Developed leases and identified housing for over 200 homeless people

Review renewal requests for funds and program development from community organizations

Collaborated with Housing Inspectors to assure eligibility of housing

Interviewed clients and assessed the eligibility of renters

Employment and Workforce Development

Engage community managers and stakeholders to identify employment and training opportunities for Baltimore residents within Empowerment Zones

Engage business owners, union leaders and community agencies to provide training and employment opportunities for living wages

Trained staff and volunteers in customer service, job development and job placement

Developed working partnerships with Department of Corrections, Social Services, Census Bureau and other agencies to develop employment and training opportunities

EMPLOYMENT HISTORY

2012-2018 R&K Solutions, Sr. Data Real Property Analyst, Alexandria, VA

2011-2012 Pennrose Mgmt. Pennrose Management Baltimore, MD

2008-2010 R&K Solutions, Sr. Data Real Property Analyst, Alexandria, VA

2006-2008 Patuxent Development Regional Property Manager Baltimore, MD

2004-2006 Project PLASE Director, Shelter plus Care Baltimore, MD

2002-2005 Empower Baltimore Director, Employment& Workforce Development, Baltimore, MD

1996-2005 Jubilee Jobs Director of Employment & Workforce Development Baltimore, MD

EDUCATION

Certificate, Guest Services, Maryland New Directions

Certificate, American Hotel and Lodging Association

Certificate, SQL Server Training, New Horizons Computer Learning Center

Communications Point Park College - Pittsburgh, PA

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