Manager Customer Service

AHMED H . HUSSEIN

Sensitivity: Internal

OBJECTIVE

Trade manager assistant with 8+ years of

experience (Intra Red-sea, East Africa& India-

Pakistan). Commercial liner;

Increased exports, sales, revenue, and total lifting of my concerned trade by 25- 55% over 3 years,

seeking a new challenge.

E X P E R I E NCE

Export Trade Manager Assistant (Intra Red-sea East Africa& India- Pakistan).

Mediterranean Shipping Company - MSC Egypt

Dates From March, 2013 – Till today

Besides selling FCL (Full Container Load) to most of world's ports (Dry Van and Reefer units) in general. Also managing tariff rates and tier levels, weekly vessel’s export booking forecasting (space forecasting), along with loading projection for mentioned trade in addition to fixing VIP accounts special rates/tenders with the concerned line manager in Geneva, HQ.

Cairo branch deputy manager.

Export Sales Supervisor MSC Egypt

Dates From March, 2012– To February 2013

Cairo office high valued accounts manager while I

supervise a team of 3 sales representatives; we together successfully achieved our quarter targets with 2.9 to 3.4 months’ bonus each quarter.

Export Sales& Customer Service MSC Egypt

Dates From October, 2010– To February 2012

Started as customer service agent who started selling FCL within few days after hiring, to cairo office

compliance officer and cairo branch manager

assistant.

S K I L L S

Professional with using internet,

excellent user; word, power point

and excel.

Expert with AFSYS, TMS& MAX

(Ocean freight systems).

Helpful, positive attitude and

creative.

Self-motivated and energetic

flexible and dynamic.

L A N G U A G E S :

English, Fluent.

Arabic, Native language.

Nationality: Egyptian

Date of Birth: 16- 09- 1987

Address: 27 Taha el askalany St.

Maadi. Cairo, Egypt

Marital Status: Single

Military Status: Exempted.

ahamdy987@

gmail.com

Cell#

+201*********

Landline#

+2-022*******

https://www.link

edin.com/in/ah

med-hamdy-

a83688b4/

2

Sensitivity: Internal

Marketing& business development

Vodafone Egypt

Dates From June 2009– To September 2010.

Started earlier as offshore/outbound call center agent before graduation and then shifted to marketing and business development department.

E DUCATION

Bachelor of Business Administration 2009

Cape Breton University (CBU), Canada.

Concentration in Marketing.

Graduation project grade: A+

GPA: B

Bachelor of Business Administration 2008

Canadian International College (CIC).

Cairo campus of CBU.

Program: joint (Egyptian/ Canadian).

Business Administration equivalent certificate, granted by the higher Ministry of education in Egypt.

GPA: C+

Thanwya Amma certificate 2004 Taba

Language School.

Science section.

Score: 86%

“References will be furnished upon request”

T R A I N I N G E X P E R I E N C E

A N D

E - L E A R N I N G

E N R O L L M E N T .

- Top hat training course

(EU commitment).

- Federal Maritime Commission

in the USA, (FMC).

- Compliance and legal

training. (EU commitment).

- Operation training course

(Import/Export).

- Export documentation training

course.

- Presentation skills.

- Time Management training

course.

P E R S O N A L H O B B I E S

Reading, Traveling, Fishing, Music,

Experiencing new things, Computers,

and Internet.

Contact this candidate