Customer success, sales, IT and financial background

JENICA POPA

jenicapopa**gmail.com 617-***-**** ** Albert Avenue, Belmont, Massachusetts, 02478

PROFESSIONAL SUMMARY

Dedicated, motivated, organized, energetic and proactive manager who creates a positive and successful experience for customers and a win/win environment for collaborating teams.

Customer Success Skills

Build Strong Relationships

Personable Sales Support

Creative Problem Solving

Time Management Skills

Strong Vendor Skills

Customer and User Training

Business Development

Collaborating Team Player

PROFESSIONAL EXPERIENCE

Rancatore’s Ice Cream & Yogurt, Belmont, Ma Nov 2017 – Present

Manager

Ensure exceptional service to customers who always leave with an excellent impression.

Smoothly manage popular and busy iconic store, while maintaining high health and safety standards.

Supervise and train team to perform tasks effectively.

Network Plus Inc., Quincy, Ma June 1998 – Dec 1999

Database Developer

Partnered with customers to improve their experience then translated those needs to developers.

Collaborated with developers, managers, and sales to enhance the Enterprise Applications.

Troubleshoot successfully with other teams to resolve performance problems.

Brown Brothers Harriman & Co, Boston, Ma Dec 1994 - Dec 1998

Systems Coordinator and Account Administrator

Coordinated with clients and various departments regarding information that impacted NAVs.

Managed client accounts activity, transactions, expenses, pricing and income.

Improved system with automation and trained team members and clients.

State Street Bank & Trust Co., Quincy, Ma Jan 1994 - Dec 1994

Account Administrator

Managed client relationships and prepared timely and accurate Net Asset Values (NAVs) daily.

Researched and resolved exceptions, collaborated with other teams and improved systems.

Resolved inquiries in a timely and accurate manner, and communicated effectively.

Omni Parker House Hotel, Boston, Ma Dec 1990 – Dec 1993 Account Auditor and Front Desk Associate

Welcomed guests and provided assistance in a professional, friendly and confident manner.

Collaborated with Housekeeping, Food and Beverage, Security, and Sales on behalf of guests.

Managed daily accounting functions, reconciled accounts and took initiative for any necessary tasks.

EDUCATION

Boston University Boston, Massachusetts May 1990 Bachelor of Science in Business Administration

Boston University Boston, Massachusetts May 1998 Database Administration Certificate Program

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