Manager Sales

WILLIAM KNUDSEN

Kansas City, MO ***** 816-***-**** ********@*******.*** LinkedIn URL

DIRECTOR OF TECHNICAL OPERATIONS

Specializes in Technical Oversight, Departmental Leadership, and Customer Success

Professional Services (SaaS, PaaS)

Policy Development

Technology Inventory

Root Cause Analysis

Continuous Improvement

Technical Team Support

IT Auditing

System Development

Technically-sophisticated IT professional with 19+ years of success in technical team management, client interactions, deployments, and installations. Well-versed in sales engagement, vendor management, quality assurance, system improvement identification, and change management. An impactful leader able to guide, mentor, and supervise talented and high-performing teams in daily functions, executing projects, and maintaining customer satisfaction. Proven abilities in financial management, service trend identification, strategic planning, and regulatory compliance.

CORE PROFICIENCIES

Liaising Best Practices Project Implementations Relationship Building Personnel Management Problem Resolution

Technology Controls Prioritization & Multi-tasking Infrastructure Security Road Maps Business Development

PROFESSIONAL EXPERIENCES

Director of Technical Operations Sekisui XenoTech April 2006 – June 2019

Designed, configured, and implemented enterprise applications and infrastructure in a heavily regulated industry.

Created 3 and 5-year strategic plans, presented quarterly KPI reports, and launched Kaizen continuous improvement methodologies across operations.

Served as Incident Commander for the facility; drafted and managed a comprehensive disaster recovery plan.

Launched and validated Galileo LIMS system, designed WAN/infrastructure to support global sites, and established SAN/VMware virtualization technologies.

Maintained full compliance with FDA GLP compliance and oversaw departmental efforts across departments.

Noted Accomplishments:

Transferred active websites from Azure to AWS successfully; created new websites in AWS.

Acted as Project Manager for CFR 21 part 11 and GLP compliant controlled document center; established standard operating procedures, non-regulated documents, workflows, and digital/electronic signature capability.

Redesigned Commvault backup solution to meet FDA/GLP regulations.

Directed organizational expansion efforts in 2009 and relocation of laboratory in 2015.

Evaluated and determined if IDBS vendor of Electronic Lab Notebook was a potential SaaS offering.

Manager / Sales Engineer Unisource now SumnerOne February 2000 – April 2006

Expertise with Content Management (SharePoint, Docstar, Hummingbird, Documentum), including input out devices and security.

Researched and launched applications and hardware to streamline pre-sales process and support rapid growth.

Administered IT Infrastructure, drafted detailed documents, created workflows, and managed IT security measures.

Oversaw internal projects and client implementations while coordinating with vendors and departmental teams. Facilitated and nurtured long-term relationships with clients from initial contact to ensure continued loyalty.

Noted Accomplishments:

Supported relocation efforts across the organization.

Recommended infrastructure improvements, connectivity, and growth initiatives for clients.

Developed data center viewable from the main technology showroom; resulted in revenue and sales growth.

EDUCATION AND TRAINING

Bachelor of Science in Technical Management, Telecommunications Emphasis, DeVry University

Associate of Applied Science in Electronics and Computer Technology, DeVry University

Galileo LIMS Laboratory Information Management System Administrator Digital Video and Networking CCTV Fiber Optic Technology Security and Cable Installation Access Control Installation Document Management Kaizen Six Sigma 5S DISC Leadership Aon Hewitt 360 Positive Problem Resolution GLP Good Laboratory Practice Transportation of Hazardous Materials Hazard Communication SDS Pictograms and Label Elements GHS Globally Harmonized System Hazard Classes Hazardous Material Welding

TECHNICAL PROFICIENCIES

Software

Antivirus, DLP Data Loss Prevention, DDS Data Device Security, IDP Intrusion Detection Prevention, LIMS Laboratory Information Management Systems, VMware ESX, Active Directory, SCCM System Center Configuration Manager, MDM Mobile Device Management, Exchange, Microsoft Windows Operating Systems, Microsoft applications, SQL Enterprise Manager, Adobe Suite, Reporting, Backup & Disaster Recovery, OS Imaging and Deployment, CRM, Document Management, Environmental & Event Monitoring, Employee Time Clock, Visitor Management, Access Control

Hardware

LDAS Laboratory Data Acquisition Systems, IOT, Cisco, HP, IBM, Dell, Workstations, Servers, Server clustering and network load balancing, VMware, managed switches, firewalls, routers, bridges, Virtual Private Networks, RAID, NAS, DAS, and SAN storage technology, Private Branch Exchange services, Voice Over IP, CCTV surveillance equipment, access control hardware, time clock systems, printing solutions, office input and output devices, structured cabling to BICSI standards for data, voice, and security. (BICSI Building Industry Consulting Service, International)

Professional Memberships

American Society for Industrial Security (ASIS) Institute of Electrical and Electronics Engineers (IEEE) Information Systems Security Association (ISSA) Kansas City VMware User Group (KCVMUG) Kansas City Cisco User Group (KCCUG)

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