Sales Customer Service

Kelly-Ann Brown

*** ******* ****, ***********, ** 06033

860-***-**** - **************@*****.***

Professional Summary

An experienced manager with 5 years' experience in training and managing staff. Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented in ensuring performance complies with applicable standards, rules and regulations. Promoting positive behaviors and work environments. Good financial sense with top-notch planning and problem-solving abilities.

Skills

Sales techniques

POS system operations

Merchandising

Sales strategies

Customer relations

Analytical

Organized

MS Office proficient

Resolution-oriented

Excellent multi-tasking

Positive outlook

Recruiting and interviewing

Business development

Strategic planning

Work History

09/2018 to Current

Senior Muse (Part Time Sales Lead)

Kate Spade & Company – West Hartford, CT, NY

Responded to questions from customers after presenting key details about the company's product along with the companies services

Answered customers' questions, addressed problems, complaints in person via phone

Communicated merchandise needs and issues to appropriate supervisors in timely fashion

Capitalized on opportunities to enhance customer experience and bring in repeated business

Opened and closed the store, which included counting cash drawers, also making bank deposits

Prevented store losses by leveraging awareness, attention to detail and integrity to identify also investigate concerns

Consistently exceeded my personal sales goals along with meeting our store sales quotas

05/2017 to 09/2018

Assistant Manager

Ann Taylor – Glastonbury, CT

Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency

Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel

Coached and mentors employee by delivering training, guidance, and performance monitoring

Organized schedules, workflow and shift coverage to meet expected business demands

Analyzed trends, identifying consumer demand and forecasting seasonal trends

Collaborated with store manager to develop strategies for achieving sales and profit goals

Reviewed sales reports to enhance sales performance and improve inventory management accuracy

Trained team of 12 to deliver outstanding customer service, boosting customer satisfaction ratings 100%

06/2016 to 05/2017

Part Time Sales Manager

Ann Taylor – Glastonbury, CT

Assisted upper management with reporting sales date, assessing employee performance

Worked as a team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency

Promoted new products along with sales to encourage revenue growth and boost up-selling

Accomplished company defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting the product

Successfully led key events which resulted in 100% positive outcome in business and clientele

06/2015 to 06/2016

Sales Associate

Ann Taylor – Glastonbury, CT

Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals

Kept apprised of emerging trends and provided informative customer service to assist in product selection

Processed shipments and maintained organized stock shelves

Built customer confidence by actively listening to concerns and giving appropriate feedback

Exceeded targeted sales goals

Education

Expected in 08/2021

Bachelor of Science: Psychology, Forensic science

University of Saint Joseph - West Hartford, Connecticut

High School Diploma

Glastonbury High School - Glastonbury, Connecticut

Additional Information

Glastonbury, CT, The United StatesActivities and HonorsDean's list every semester.

Contact this candidate