Administrative Assistant Customer Service
Resume:
Sherri Denise Washington
* ********** **** **. ******, TX 77578
******************@*****.***
PROFESSIONAL SYNOPSIS
Sherri Washington has over seventeen years of extensive regulatory compliance and regulatory law experience. Fifteen years of Sherri’s service to the regulatory and law profession has been with the Railroad Commission of Texas where she gained experience with regulatory compliance, permit applications and writing compliance reports. For the last three years Sherri has been an employee of Amerigas Propane LP as their Compliance Coordinator performing duties such as applying expert knowledge of current licensing rules, creating procedures and work instructions for reporting, communicating effectively with public and the division inspectors on licensing matters and handling oral or written inquiries to correct deficiencies in the client’s licenses. Also, advanced expertise in reviewing invoices and shipping manifest to ensure full compliance with local clients and international regulations is in her toolbox. Some other contributions were implementing new processes, building customer relationships and acting as a liaison to the field. Sherri’s track record is strong for utilizing personal knowledge and professional work experience to assess an organization to maximize its efficiency. Given an opportunity she can make a difference in your organization as well. CAPABILITIES
• Capable of performing technical and statistical research as it relates to the regulation of natural gas.
• Capable of reviewing and processing all company insurance documentation.
• Experience in procurement, supply chain, planning, operation and material handling.
• Familiar with creating, editing, updating Purchase Orders (PO) in Oracle Database.
• Extensive knowledge of the regulations and laws.
• Experience with administering, processing, and submitting LPG/CNG/LNG exams invoicing.
• Ability to document and respond to verbal inquiries
• Familiar with Railroad Commission and Division policies and directives.
• Inventory control processes
• Vendor and Staff Relations
• Transportation / Materials Handling
• Training and Leadership
SKILLS
Data entry/ Ten Key / Effective Problem Solving / Quality Control Management / Logistics / Dispatcher / Soft phone Systems / MS Office Suite (Word, Excel, Outlook, Access, etc.) Oracle Database (LIS) / SAP / Tier 2 / I-Procurement / Web 3.
CEVA Logistics, TX November 2017 – Present
Compliance Coordinator/Asset Control Specialist
CEVA applies its renowned operational expertise to provide best-in-class services across its integrated worldwide network, where our focus is equally on general business and the specialist needs of the automotive, consumer & retail, energy, healthcare, industrial & aerospace and technology sectors. Responsibilities include:
• Assist Asset Control Manager in effectively tracking and controlling the inventory of trailers for CEVA at both hub and station locations.
• Coordinate the installation of satellite tracking units and updating in Oracle database.
• Provided consultation and compliance expertise to business units regarding interpretation and application of consumer laws and regulations.
• Update online operating systems with current trailer data.
• Evaluates compliance with regulations applicable to operations in all departments and branches, suggesting policy changes as needed.
• Creating Blanket Purchase Order for vendors
• Compile weekly trailer location and idle trailer reports and any other reports as needed.
• Assist in providing field personnel with any requested information pertaining to trailers and trailer location.
• Assigning and creating vendor purchase orders and the processing of invoices into the Oracle/ I-Procurement systems.
• Manage day-to-day operation with vendors and Station/HUB Purchasing in Oracle.
• Managed the compliance team overseeing and submitted for purchase.
• Directs, oversees, and monitors all new vendor contracts; serves as Senior Liaison for direct contact for all pricing, availability, and quality of products.
• Oversees remarketing program for selling old equipment to vendors. AmeriGas Propane LP, TX December 2014 – October 2017 Compliance Analyst/Coordinator
AmeriGas Propane, L.P. supplies bulk propane to residential, commercial, and agricultural customers. It also fills, distributes, and markets propane exchange tanks. Its customers use propane in the areas of home heating, space heating, water heating, pool/spa heating, drying, cooking, grilling, and motor fuel. The company was incorporated in 1994 and is based in King of Prussia, Pennsylvania. AmeriGas Propane, L.P. operates as a subsidiary of AmeriGas Partners, L.P.
Responsibilities include:
• Manage programs, policies, and assessments to ensure JPE
• Monitor unit safety and compliance performance and tailor quarterly safety training meetings to address training requirements and performance improvement.
• Evaluates compliance with regulations applicable to the credit union’s operations in all departments and branches, suggesting policy changes as needed.
• Maintain account payable invoices from reviewing, payment, and hold in Oracle/ IProcurement.
• Ensure vehicle, driver and facility HSSE practices are being followed.
• Renew portable exchange permits as appropriate.
• Review and process forms for new and renewal registrations (Forms 7/1007/2007)
• Maintain records for custom entries, state and government inquiries in Oracle system.
• Ensure compliance with company policies, underwriting guidelines and lending program requirements while providing excellent customer service.
• Create index and maintain paper files relevant to licensing and vehicle registration in accordance with the commission and division policy and procedure
• Ensure that all government and state vehicles the correct operational permits.
• Ensure vehicle movements are tracked with materials deliveries and distribution equipment
• Maintain and monitor cylinder and tank inventory in Oracle system.
• Key player on team that consistently exceeded stated objectives on all projects.
• Led small teams in developing stocking and inventory-management systems to minimize loss. Railroad Commission of Texas, TX December 1999 – November 2014 Program Specialist/Regulatory Compliance Specialist/Administrative Assistant The Railroad Commission of Texas is the state agency that regulates the oil and gas industry, gas utilities, pipeline safety, safety in the liquefied petroleum gas (LPG) industry, and surface coal and uranium mining. In 1984, the federal government took over transportation regulation for railroads, trucking and buses, but the Railroad Commission kept its name. With an annual budget of $79 million, it now focuses entirely on oil, gas, mining, propane, and pipelines, setting allocations for production each month.
Responsibilities include:
• Supports user in purchase request definition
• Managed the compliance team overseeing audits and submitted for purchase.
• Creates PO in Oracle for supplier and internal approval.
• Involves Procurement Specialist Spot buy process in spot buys.
• Track deviations and raise non-conformance.
• Track inventory by Oracle inventory item number.
• Manage day-to-day interactions with suppliers and Field Purchasing Leaders.
• Process forms for repair, modification or testing of containers or equipment, including U.S Department of Transportation (DOT) periodic truck requalification certificates.
• Review and process forms for repair, modification or testing of LPG/CNG/LNG containers and equipment (Forms 8/1008/2008) or U.S DOT requalification certificates submitted by authorized Certified Tester (CT) registrants.
• Ensures full compliance with HSE and TCC policies.
• Respond to Licensees that have received cease-operations notices for LPG/CNG/LNG for non-compliance on or after their license expiration date.
• Handle all oral and written inquires for licensees wishing to correct their deficiencies. EDUCATION:
• B.A Business Administration - Ashford University, 2018
• Retail and Wholesale Dealer (LPG) Certified.
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