Manager Customer Service

Michelle Frazier

*** * ********** **, #***, Denton, TX 76207

*******************@*****.*** 940-***-****

Experience

**/****-**/****

Sally Beauty Holdings

Denton, TX

Accounts Payable Coordinator

●Processing full payment cycles for ACH, internal, and external checks

●Download data from 3rd party vendors and create summary spreadsheets in excel for management

●Create excel upload templates to eliminate keying process for large vendors

●Research & reconcile closed store analysis to eliminate risk of over paying rent and other expenses

●Prepare accounts payable reports on a weekly, monthly, and quarterly basis for management

●Reconcile international wires, supplies, & show invoices for accuracy & keying

●3-Way Matching invoices with purchase orders and invoices, reconcile discrepancies

●Process phone bills cell, land, and internet for entire company

●Process freight invoices for warehouses and stores, reconcile discrepancies

●Travel and Expense reimbursements processing for entire company

●Special projects as directed by the Sr Manager & Director

●Consistently seek ways to reduce manual processes

●Vendor Maintenance – set up & maintain current and new vendors to ensure payment accuracy

●Test & Training for a conversion to Oracle

●Write and update procedures for as they may occur

01/2005-06/2010

Pyramid Plumbing Services

Dallas, TX

Assistant Office Manager

●Accounts Receivable

●Accounts Payable / Payroll

●Prepared work schedules to maximize proficiency

●Ensure all insurance policies were current and paid in a timely fashion

●Dispatcher / Scheduler

●Customer Service

Education

July 2019 - Current

University of Phoenix

Phoenix, AZ (Online)

Currently attending classes to obtain Bachelors of Science8 in Management

May 2016

North Central Texas College

Corinth, TX

Associates in Office Systems Technology

Technology

Proficient in Excel, V-Lookups, Pivot Tables, Lawson, SAP, Oracle, and QuickBooks

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