Shannon Robbins

Cell: 317-***-**** ac947q@r.postjobfree.com 5090 E CR 550 North Pittsboro, IN 46167

Summary

Driven professional with over 25 years of experience in the medical billing field. Proven track record for creating and maintaining compliance of medical insurance billing, and medical billing reimbursement. Able to negotiate contracts to ensure favorability for the medical office. Outstanding analytical and problem-solving skills. Ability to compile large amounts of data into concise narratives to drive business strategies.

Areas of Expertise

·HCPCS

·ICD-9

·ICD-10

·CPT

·Work Independently and Team Player

·Provide Leadership

·Build Relationships

·Targeted Verbal and Written Communication

·MS Office 365 Business

·Process Improvement

·Understanding of Medicare/Medicaid

·Experienced billing negotiator for clients, collection agencies, third party payors

·Leading teams and exceeding results

·Collecting on Accounts Receivables

·Distributing Accounts Payables

Experience

BILLING MANAGER MIDWEST EYE RETINA, PC JANUARY 2016 – PRESENT

·Effectively managed billing office, with A/R's and claims appeals for any denials

·Responsible for distributing A/P’s to insurance companies, and customers timely

·Organized and evaluated office procedures to ensure an effective and efficient workflow

·Responsible for maintaining the insurance coding and fee tables

·Provided assistance to patients in understanding financial obligations as well as established payment arrangements for outstanding balances

·Resolved customer concerns in order to ensure an ongoing successful business relationship with the customer

·Responsible for managing a team and adhering to human resource labor law standards

REIMBURSEMENT MANAGER HEMATOLOGY ONCOLOGY OF INDIANA, PC OCTOBER 1998 – OCTOBER 2015

·Effectively managed billing office of A/R's for seven different doctors

·Managed reimbursement and collections of $40M annually

·Posted and reconciled insurance and patient payments

·Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development

·Managed pre-certifications, and verified insurance coverage

·Made practice more efficient through workflow improvements, detail-oriented process changes, and increased focus on customer satisfaction

·Ensured the practice met current medical laws, regulations and ethics

·Processed all medical records request adhering to all HIPAA Guidelines

Education

BACHELOR OF HEALTHCARE ADMINISTRATION ASHFORD UNIVERSITY JULY 2016

Leventhal School of Accounting

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