Customer Service Social Media

Overview

Over ** years of experience in writing and editing and photo selection for printed materials, hotel/tour package inventory management, and customer service and client correspondence.

Wrote marketing assessments of cities, counties and towns. Edited articles and communications created by other staff.

Created and maintain a personal beauty blog GiveMeGorgeous.com including associated Instagram, Twitter and Facebook accounts with weekly, personal product review posts.

Wrote and maintained text templates for reference and use in the Documentation and Guest Relations departments for Seabourn Cruise Line and Holland America Line.

Extensive experience handling communications with guests, vendors and travel agents relating to marketing cruise products, hotel overnights and issue resolution.

Skills

With a passion for clear, concise and correct copy I work effectively within teams, and directly with clients and vendors. Strengths include taking disparate ideas and condensing them into cohesive copy for a specific audience. Proficient in WordPress, Microsoft Office Suite and photo editing.

Work History

Roger Brooks International—Editor/writer September 2016–present

Write assessment reports based on video presentations. Assist with social media creation. Edit a variety of client documents.

Seabourn Cruise Line—Hotel/Tour Inventory Coordinator January 2012–February 2016

Direct contact with travel agents, cruise clients, internal staff and vendors to facilitate time-sensitive pre and post-cruise hotel room reservations and tour arrangements. Coordinate pricing, custom tour itineraries and timing details for tours. Utilize internal reservations systems for travel product text updates that are utilized for guest documents and cruise marketing.

Holland America Line/Seabourn—Hotel/Tour Inventory Specialist August 2008–January 2012

Managed overseas hotel and overland tour package inventories. As a member of the Tour Management Team, I worked with travel agents and internal reservations agents to request room blocks, coordinated hotel reservations and tour availability, and released space based on contractual guidelines and vendor expectations. Also assisted with internal software questions about technical reservations completion internally. Conducted annual audits of brochures and geared messaging toward corporate marketing initiatives.

Holland America Line—Guest Relations Representative June 2004–August 2008

Created verbal and written correspondence. Conducted research to resolve guest or agent issues and determined conflict/complaint resolution and compensation.

Holland America Line—Cruise Marketing Coordinator August 2001–June 2004

Wrote copy, edited documents, coordinated design of advertising and collateral marketing materials. Coordinated marketing projects with staff, ad agencies and vendors.

Windstar Cruises—Marketing & Sales Coordinator May 1997–August 2001

Wrote responses to internal and external inquiries for the VP of Marketing and the Director of Sales. Oversaw the scheduling of appointments and meetings. Edited press releases, website content, marketing and collateral sales materials. Also, distributed marketing materials to international and U.S. District Sales Managers.

Trendwest Resorts—Communications Administrator January 1996–May 1997

Worked with the Editor of TW Monthly Timeshare Owner newsletter writing articles, editing submitted content and selecting photos to accompany text. Maintained, distributed and updated resort marketing collateral materials for all TW resort locations within the U.S.

Education

Seattle University, Seattle WA, 2002–2006

MBA Program

Two years of MBA coursework completed:

Leadership Skills and Team Development

Statistical Applications & Quantitative Methods

Business Ethics and Social Responsibility

Integrated Enterprise Management

Legal and Regulatory Environment

Marketing Principles

Financial Accounting

Art Institute of Seattle, Seattle WA, 1999–2000

Diploma Program completed in Desktop Publishing

University of Washington, Seattle WA, 1990–1996

Bachelor of Arts earned in Communications with a Public Relations focus

Technical Skills

Microsoft Office Suite

WordPress

iPhoto

Some InDesign

LinkedIn profile: https://www.linkedin.com/in/jenkelsh/

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