Kristen M. Koch
*** *. ****** **** **** Round Lake, IL
Strategy Planning & Execution
Major Account Acquisition
Team Training & Mentoring
SHARP AUTOBODY 2018-Present
Sharp Autobody is a collision repair facility providing exceptional quality repairs to the community for over 35 years. Sharp Autobody has a reputation in the area for friendly service and high-quality standards.
Responsible for hiring and training staff across all departments.
Train, coach, and develop procedures within the administrative functions maximizing efficiencies and ensuring quality standards are consistently met.
Researches repair procedures and manufacturer specifications to ensure repairs meet guidelines for safety and warranty requirements.
Establish and maintain good working relationships with insurance adjustors.
Oversees production schedule, delegating priorities to achieve optimum productivity and client satisfaction.
Implement vendor selection including program participation to maximize parts department margins.
COLLISION SOLUTION 2012-2018
CUSTOMER SERVICE REPRESENTATIVE / MARKETING SPECIALIST
Collision Solution is a full service collision repair facility with two locations in Lake County, IL. Collision Solution is a family owned and operated company serving the community for over a decade.
Primary point of contact for customers scheduling estimates and repair appointments.
Processed insurance claims with urgency, adhering to all guidelines and legal procedures.
Catered to customer needs to provide rental vehicles, claims assistance, and service.
Responsible for capturing business to attain weekly sales goals of $5000 weekly.
Implemented new employee on boarding and training for office staff in multiple locations.
Conducted recruiting and interview processes for all positions within the organization.
Performed accounting duties including invoices, receivables within management system and Quickbooks.
Performed marketing programs to maintain consistent sales pipeline including business networking, local community outreach, incentive programs, and referral sourcing.
LASALLE NETWORK 2011-2012
LaSalle Network, a $30 million dollar privately owned company based in Chicago, is the leading provider of professional staffing and recruiting services in the Chicagoland area. LaSalle has individual business practices specializing in Accounting and Finance, Technology, Office Services, Call Center, Human Resources, and Executive Search.
Supervised two teams of recruiters specializing in Call Center Services recruitment.
Implemented best practices to teams maximizing recruitment success and efficiencies.
Utilized all forms of recruitment methods to develop candidate pool, including job boards, professional networking sites, local business events and college/university outreach.
Provided individual employee coaching to develop clear goal setting and career progression is achieved.
Responsible for training recruiters to conduct ethical business practices and follow state and federal employment compliance.
Developed client relationships to coach hiring methods, succession planning, resulting in increased recruiting sales.
QPS EMPLOYMENT GROUP 2008-2011
QPS Employment Group has grown from a one man operation to a multiple state staffing firm since its origin in 1985. QPS employs over 100 internal employees, 20,000 associate employees and provides service to 1,500 customers from 21 branch locations.
Managed a team of four operations staff and over 200 associate employees.
Performed full cycle recruiting for contract and permanent recruiting clients.
Achieved record breaking branch sales of $5M in FY2010.
Managed all aspects of staffing programs for over 20 accounts.
Implemented individual development and team trainings for safety & risk management, worker’s compensation, and interview techniques.
Presented to key principals for new acquisition and existing contract negotiation.
Implemented strategic sales initiatives to grow market share and company branding.
Received “Top Gun” Award 2009
UNIVERSITY OF ILLINOIS
B.S. ANIMAL SCIENCES
AMERICAN STAFFING ASSOCIATION
CERTIFIED STAFFING PROFESSIONAL (CSP)