Samuel A. Weston, Jr.
Woodstock, GA. ***** (Greater Atlanta Area)
Compliance and Operations Auditor / Senior Analyst / Risk Management / Telecommunications
Extensive experience in Finance and Compliance role. Partnering and working on cross-functional teams both internal and external to identify and mitigate risks, operationally and systematically throughout the business.
Proficient with Teradata SQL
Microsoft Office Suite
Agile and Waterfall JIRA
Retail & Business Operations
System Test (UAT)
Verizon - Alpharetta, Ga and Trevose, PA April 1996 – March 2019
Senior Analyst - Risk Management and Compliance January 2017- March 2019
Investigated tips and complaints involving any Verizon authorized agent store location nationally. Analyzing compliance and commission reporting for outliers and anomalies.
Partnered with National Operations and Corporate Legal teams to identify and recover commissions paid to authorized agents incorrectly or as a result of non-compliant behaviors.
Collaborated with Fraud, IT Security, Corporate Security and Audit teams to prevent financial losses.
Identified and tracked internal system breaches in point of sales applications.
Created and leveraged risk reporting, with the goal of ensuring integrity in selling, clear customer disclosure and ethical sales practices.
Served as subject matter expert for all prepaid systems and the National Verizon prepaid life cycle.
Performed as mentor and trainer for new hires on Verizon Wireless major billing and point of sale applications.
Senior Analyst - System Enhancement Implementation February 2012 – January 2017
Served as coordinator and approver for all compliance teams on system enhancements and new product launches.
Developed an in-depth understanding of the System Enhancement Implementation process, using both Waterfall and Agile methods, while functioning as Stakeholder, Approver, Core team member, and UAT tester.
Samuel A. Weston Jr. firstname.lastname@example.org Page Two
Aided in converting the team’s document retention and approval tracking tool from a Microsoft Access Data Base to Micro Soft SharePoint web page.
Coordinated and led project calls with IT resources, Project leads and Compliance stakeholders.
Created and tested hundreds of use cases.
Identified multiple defects in test and production environments, partnering with IT resources to find resolutions.
Senior Analyst - Field Audit for Retail and B2B sales April 2002 – February 2012
Conducted 15 or more quarterly, onsite audits for operational compliance of Verizon Wireless store and “Business to Business” sales locations.
Recognized, for leading contributions to National Policy Simplifications initiative, a cross-functional team created to reduce inefficiencies and unnecessary steps in sales process flows.
Planned, created and executed multiple ad-hoc audits as requested by leadership.
Lead new hire employee training sessions.
Operations Manager - Retail Stores April 1996 – April 2002
Served as Operations manager in multiple Bell Atlantic Mobile cellular service centers and phone kiosks.
Resolving any customer escalations, whether with equipment or billing.
Completed daily inventory counts, monthly inventory cycle counts and operations audits for multiple locations.
Managed all vendor services in facilities, including a service department with 4-8 individuals and a staff of 2- 4 direct reports.
Communication Test Design Inc. – Shop Manager Oct 1992 – April 1996
Overseeing a Cellular Phone Installation Center service department for Bell Atlantic Mobile.
Primary responsibilities were managing store telephone inventory and parts, equipment repairs and installation and onsite technician scheduling. 4 – 8 direct reports.
Bachelor of Science, Management, University of Phoenix