Customer Care Management

Neffertee Richards

**** ****** ***

Columbus, OH 43219

614-***-**** mobile

******************@*****.***

Objective

To obtain a position in the Counseling field that allows the opportunity to develop in the area of human services as well as grow within an organization.

Education

Liberty University, Lynchburg, Virginia

Masters in Professional Counseling, September 2017

The University of Phoenix, Columbus, Ohio

Bachelor of Science, Business Management, June 2008

Qualifications and Licensure

Licensed Professional Counselor

Experienced in school-based therapy, working with parents, students, teachers, principals and other school staff to assist in regulating behaviors at home and in school.

Knowledgeable with in-patient hospital treatment for youth.

Interned at Counseling Ltd, counseling individuals, families, teens and couples.

Skilled in creating treatment plans, assessing behavioral health issues and diagnosing clients.

Experience working with at-risk youth in a shelter care setting and teens in a school setting

Trained in Crisis Prevention Intervention and Cardiopulmonary Resuscitation (CPR) for youth

Strong management/leadership, and motivational skills

Passion, enthusiasm and drive to work with community

Excellent decision-making ability and ability to integrate information and utilize independent, sound judgment

Able to organize work, engage in a variety of tasks simultaneously, and consistently meet goals

Excellent written and verbal Communication skills.

Exceptional Computer Skills Advanced Skills in Microsoft Access, MS Money, Word, Excel, Power Point. Advanced knowledge Spreadsheet, database, account management, financial accounting and presentation abilities.

Great analytical, abstract thinking, problem solving, multi-tasking, and reasoning skills

Professional Experience

School-Based Clinician Oct 2017-present

Nationwide Children’s Hospital Columbus, Ohio

Student and Family Engagement Specialist Jan 2016-Oct 2017

Franklinton Preparatory Academy Columbus, Ohio

Treatment Advocate July 2015-Jan 2016

National Youth Advocate Program Columbus, Ohio

Compliance Officer July 2011-July 2015

JP Morgan Chase Gahanna, Ohio

Customer Care Supervisor February 2010-July 2011

JP Morgan Chase Columbus, Ohio

Customer Care Research Specialist II –Team Lead May 2007- February 2010

JP Morgan Chase Columbus, Ohio

References Available Upon Request

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