Home Health Administrative Assistant

Deryeling Rodriguez

Wellington, FL *****

*********@*****.***

Cell: 201-***-****

Summary

Over ten years of experience in office support related duties including paperwork filing, patient and employee files management, medical orders tracking, payroll/billing operations, new employment applications management and new employee orientations, continued employee education and compliance organization, new clients’ intakes and case managing, handling high volume of phone calls in multi-lines systems, office supplies control, UPS shipping and receiving, and incoming/outgoing mail management/sorting operations and more.

Experience

HP Tax Services & Traffic School, Lantana, FL - Administrative Assistant, 2017 – Present

● New clients service and intake management.

● Creating and inputting clients’ files in the software system for Tax Returns creation.

● Payroll/Billing/Reports operations management.

● Handling Tax Software Sales to Tax Services companies and Independent Tax Preparers, as well as Client Service and Software Support management.

● Traffic School Classes operations for first time drivers as well as for licence points reduction.

● Handle a high call volume on a multi phones system.

● Incoming/Outgoing mail management.

● Office supplies, banking, and errands management and lots more. Star Pediatric Home Care Agency, Teaneck, NJ - Staffing Coordinator, 2014 – 2017

● Scheduling of all field staff employees to appropriate clients according to their times, availability, skills and locations.

● Creating and inputting employees’ schedules in the system and informing employees and clients.

● Covering for any open shifts caused by employees’ emergency situations, vacation requests, and change of employees’ availabilities, all in a fast paced and ever changing environment.

● Handle a high call volume on a ten line phone system solving any issues related to client requests.

● Participate in the 24 hours on call service in a rotating manner between staffing coordinators. Star Pediatric Home Care Agency, Teaneck, NJ - Administrative Assistant, 2012 - 2014

● Acting as Human Resources and Recruiter to field staff employees.

● Acting as Intake Coordinator for new patients by collecting all appropriate data from each.

● Acting as the Insurance Case Manager for coverage eligibility and prior Insurance authorizations for all clients.

● In charge of all office supplies orders and inventory. Unlimited Care, Inc., Home Health Care Agency, Union City, NJ - Employment Coordinator, 2011 - 2012

● Assisted new applicants with the process of all applications fazes to meet employment requirements.

● Performed background checks and Professional License checks of all applicants.

● Coordinated/scheduled new employee Orientations/Continued Education (Inservices) to ensure compliance of all documentation, as per NJ Board of Nursing requirement, on a regular basis.

● Responsible for distribution of all field staff employees’ supplies and Company Identifications.

● Answering phones and assisting employees with issues solving of their scheduling conflicts between compliance and work schedules.

● Attending Job Fairs as a Company's Representative to recruit new personnel.

● Mailing and tracking Medical Orders for approvals from doctors to perform Patient Home Care. Unlimited Care, Inc., Home Health Care Agency, Union City, NJ - Payroll/Billing Clerk, 2005 - 2011

● Processed and reviewed all field staff payroll weekly as well as processed and mailed all weekly billing to most of the company's local Home Health Care contracts in a timely manner.

● Mailing and tracking of Prior Authorizations, new and renewals, to the NJ Medicaid Office for Home Care approvals.

● Answer telephone calls and in person payroll/billing issues for field employees and contracts.

● Filing of all Payroll/Billing generated paperwork on a weekly basis. Unlimited Care, Inc., Home Health Care Agency, Union City, NJ - Office Support, 2004 - 2005

● Reviewing and filing all patients’ paperwork in pertaining charts.

● Mailing and tracking all Medical Orders to doctors' offices for approvals to perform Patient Home Care.

● Answering phones and assisted callers by properly directing them to the correct department.

● Sorted all office mail, including all field staff time slips envelopes for the payroll department.

● Support all other office staff employees in any office task whenever assistance was required.

● Monitoring inventory and distribution of office supplies and field staff (OSHA) supplies. Unlimited Care, Inc., Home Health Care Agency, Union City, NJ - Certified Home Health Aide 2001-04

● Perform personal care for patients in their homes: bathing, dressing, grooming

● Grocery shopping, housekeeping, doctors’ appointments scheduling and accompanying, assisting with medications and running errands.

Education

Hudson County Community College, Jersey City, NJ, ESL/Accounting-2 semesters 1994 -1995. Roosevelt School, Union City, NJ, 1993-1994, GED/ESL Additional skills:Trilingual, English/Spanish/Italian.

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