Customer Service Manager

MINOSHKA VAZ

“Believe in bringing what’s best to your organization.”

Contact No. : +965-********

Email ID : ***********@*****.***

PROFESSIONAL EXPERIENCE: -

Pan Express Business Firm, London Jan 2018 - Jul 2019 Designation: Admin and Customer Service Supervisor Main Responsibilities:

● Administration in-charge for Client Due Diligence under reservations.

● Spearheading all the administration duties to be fulfilled by the director of the firm.

● Managing invoicing and payments on PenairUK (Penguin)

● Resolving client disputes related to the organised arrangements and issuing compensations.

● Customer support and sales for Add-ons to client packages. Shaftesbury Group of Luxury Hotels, London Jan 2016 - Dec 2017 Designation: Guest Relationship Duty Manager

Main Responsibilities:

● Spearheaded the front office and hotel reservations which included admin and payment tasks under a duty manager, ID checks and resolving client complaints.

● Delivered exceptional customer service and hospitality to the hotel guests.

● Provided result-oriented marketing for the hotel group for membership and reward club, hence maintaining a productive relationship between clients and management. Goa International Airport for Indigo Airlines, Goa, India Apr 2014 - Feb 2016 Designation: Admin and Customer Service Executive

Main Responsibilities:

● Reservation, Administration and ticketing for Indigo Airlines.

● Due Diligence such as passport and visa checks for International Passengers.

● Airport Check in, boarding, handling arrivals and VVIP assistance. Vyoma Travels, Goa, India Sep 2013 - Apr 2014

Designation: Assistant Admin and Ticketing Manager Main Responsibilities:

● Spearheaded the Administration and Flight ticketing on Amadeus CRS.

● Resolving client disputes related to the travel arrangements.

● Confirming bookings and organising the company’s Private Yacht shows. EDUCATIONAL QUALIFICATIONS: -

MBA – Udemy, India— June 2012 - November 2013

M.E.S College of Arts and Commerce, Goa — June 2007 - April 2012

Secondary education in Commerce and Bachelor degree in Arts. CERTIFICATIONS: -

IATA Training & Devt. Institute, Montreal Canada-

IATA Foundation in Travel & Tourism.

SKILLS: -

Business Skills - Communication & Negotiation, Delegation & Time Management, Marketing Sales and Customer Service, Problem Solving and Business-Client Relationship Management.

Software skills - Opera, Amadeus CRS. Penair-Penguin, Skyport-Skyskies. Languages:

- English: Expert, Native speaker & writer.

- Hindi: Fluent speaker & writer.

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