Nancy Chesney

**** ** ****** *****, ******** Heights, MN 55421

Email: ac9420@r.postjobfree.com Mobile: 612-***-****

Applications

Microsoft Office Suite, (Access, Excel, Word, PowerPoint, MS Outlook), Lotus Notes, Sharepoint, Photoshop

Park Nicollet 9/2019 – 6/2019

Radiology Information Services

Customer service; taking requests over phone accurately and fulfilling in a timely manner.

Assisting patients to understand the system; demonstrate compassion when needed, turnaround time

ROI: processing of radiology films to clinics/hospitals.

Ensure accurate and legal aspects of processing, i.e., parent request, guardian or legal firm.

Working with all ages of patients with varying healthy concerns

Analysis of data; decision making regarding radiology imagery in conjunction with patient records

Knowledge of HIPPA and Federal privacy regulations with ability to apply

Ensuring complete and accurate requests for hand-off to team members.

Able to multi-task: answer phones, take instructions, and process requests.

Requires decision making and judgement with requests

Interim Health Consultants 1/2018 – 9/2018

Contractor

Hospice and healthcare: cover for phones, field calls for nurse on duty, messaging, file cleanup

Channel hospice calls to appropriate party on duty.

ROI: processing of radiology films to clinics/hospitals.

Ensure accurate and legal aspects of processing.

Knowledge of HIPPA and privacy regulations with ability to apply

Take orders on phone within defined parameters for hand-off to team members.

Customer Service: able to handle difficult customers, customers who do not understand the medical process

Able to multi-task: answer phones, take instructions, and process requests.

Requires decision making and judgement with requests

Ditech Financial, St. Paul, MN 07/2014 – 12/05/2017

Financial Analyst

**Company has filed Chapter 11; downsizing locations from 11 to 4; St. Paul has been selected to close.

Administrator for 2 databases; capturing project activities and labor

Maintain high level of organization in updating database

Determine priorities of the workload

Able to archive documents per standards for easy retrieval

Archive records from previous years, ensure readily accessible

Customer Service: address issues with application, projects and reporting

Data comparison: different reports and/or multiple spreadsheets of data, organize, consolidate and validate.

Crisis control: recognize issue, report, facilitate issues, coordinating with onsite technicians and third party vendor.

Daily data maintenance and updates; ensure accuracy of data.

Scheduling meetings

UnitedHealth Group – OPTUM Technology, Plymouth, MN 11/2008 – 04/2014

Accouting IT

Administrator for Planview time tracking (3,000 resources).

Troubleshoot for discrepancies of data, documentation and verification.

Analyze data for integrity; utilize Peoplesoft, Frontier, Fieldglass, Contractor Express, and general ledger.

Project setup; capitol, noncapital and government.

Audited nightly and weekly scheduled data feeds for discrepancies against current Planview data.

Daily reporting: used Access for downloading nine (9) daily reports, processed via Excel.

Provided customer service, project assistance to managers and resources as needed

Testing Planview for pilot and conversion

Onboarding resources Peoplesoft to Planview, ensured resources were properly for data feeds

Investigate, research and respond to inquiries coming from many different business segments

Technical writing: created business procedures (for auditing) and instructions for use of Planview

Education

Dunwoody (NEI) College of Technology, Minneapolis, MN – Information Technology Associate Degree

University of Minnesota, Minneapolis, MN – Bachelor of Science Degree, Dietetics

Volunteer Work:

Raptor Center, St. Paul, MN January 2018 – Current

-ensure the safety and welfare of the birds

-clean cages

-prepare food

-provide tours; sharing knowledge of each bird

-Federal compliance regarding the welfare of the birds

Contact this candidate