Customer Service Sales

AGIL SINGH C J

***********@*****.***

+974-******** (Qatar)

+91-995******* (India)

OVERVIEW

To be a part of a professional organization where I could establish myself and contribute to our mutual growth by the virtue of hard work, right attitude and dedication.

As a highly organized individual, I have the ability to manage priorities and coordinate multiple projects simultaneously. I have a comprehensive understanding of retail-merchandising concepts and responsible for planning and implementing product presentations, maintaining product availability and rotating stock as necessary to ensure fresh quality. I am also very good at identifying what’s new on the market, what customers will like and which products will make a profit.

Looking forward to build a career with a growing organization around positive atmosphere that could help me to explore my potential.

PERSONALITY TRAITS

Highly motivated and eager to learn new things.

Strong motivational and leadership skills.

Ability to produce best result in pressure situation.

Excellent communication skills in written and verbal.

Ability to work as individual as well as in group.

KEY SKILLS

Have a quality for adopting new concepts of studies as well as responsibilities.

Able to achieve immediate and long term goals.

Client Relationship Management.

Pose Excellent Communication skills in multiple languages

A good understanding of what motivates customers to buy products.

Designing promotions and advertising campaigns.

Able to manage several projects/initiatives simultaneously.

WORK EXPERIENCE

SENIOR MERCHANDISER

AJ Distributors and Retail Agency

2013 - 2018

Deciding how goods should be displayed to maximise customer interest and sales.

Assisting visual merchandisers to plan store layouts to promote key lines.

Accurately stocking and rotating products onto shelves from backroom inventories.

Building up and maintaining product displays.

Ensuring that enough merchandise is in stores at the right time in the season i.e. Christmas or Easter.

Maintaining products on Store racks, shelves and displays.

Rotating products from the back stock to shelf and display locations.

Identifying replenishment needs.

Completing all paperwork and necessary documentation.

Performing other miscellaneous duties as assigned.

Negotiating prices, quantities and delivery time-scales with suppliers.

Carrying out market research on how well displayed products are selling.

SERVICE ADVISOR

AJ Motors – Franchise of Hero Honda

2011 – 2013

Key responsibilities included:

Monitor effectiveness and quality customer service of front-end to ensure absolute customer satisfaction

Responsible for scheduling staff

Answer phone calls from customers with questions and concerns

Create weekly and monthly reports to present to Service Manager.

TEAM LEADER

Angayarkanni Marketing Pvt Ltd – Franchise of ICICI

2007 - 2010

Key responsibilities included:

Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.

Implementing new initiatives and making sure all staff understand them.

Giving prompt and accurate information on individual staff member performance.

Making sure all tasks given to staff are done on time and to the required standard.

Ensuring a clean, safe and friendly working environment for all team members.

Establishing team and staff targets as a reflection of the company's objectives.

Providing accurate information to senior managers on key issues. Managing financial budgets.

SALES AGENT

Angayarkanni Marketing Pvt Ltd – Franchise of ICICI

2005 - 2007

Promoted a broad range of products and services to consumers using suggestive selling

Suggested coverage options to better protect customer's assets.

Maintained continuing education required for insurance license and professional sales

Consistently received top awards and recognitions for sales and customer service.

QUALIFICATIONS

BACHELOR OF BUSINESS ADMINISTRATION

Pondicherry University

2010

TECHNICAL SKILLS

MS Office – Excel, Word etc.

INTERESTS

Internet Surfing, Reading Books, Meeting New People and work on new ventures.

LANGUAGES

English

Tamil

Malayalam

DOB: 08/05/1979

Present employment: None

Current Location: Qatar with valid QID

Marital Status: Married

Nationality: Indian

I hereby declare that the statements given above are true to the best of my knowledge and belief.

I am available for a face to face meeting in Qatar

Agil Singh

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