PRERNA PALNI

Team Lead

Experienced eCommerce Operations Lead with a demonstrated history of working within the Retail, eCommerce & Customer Services Industry. Commercial & Analytical mindset with focus on excellence in Customer Experience. ac940t@r.postjobfree.com +91-783******* Hyderabad, India linkedin.com/in/prerna-palni-00064644 WORK EXPERIENCE

02/2015 – 04/2019

Lead (Merchandising and Seller Activation)

SnapDeal

Gurugram, India

Expertise in writing User Guides, Installation manuals, Implementation and High-level design documents. The technical documentation is written spanning across all phases of design and implementation for e-commerce products.

Creating, editing and proofreading text content for company websites and blogs with a team of content writers. Conducting periodic check of website content and updating the same as per company requirements. Creating and reviewing content for the company periodical.

Coordinating with the Corporate Communication and

Marketing team to set long-term strategies for effective content creation.

Developing and updating instructional content to meet learning requirements of front end Agents. Creating assessment items for trainees to test their learnings. Manage online reputation / social media reputation account of the organization. Analyze historical data and current trends to identify risks and opportunities by department and class for the preseason. Expert in managing brand/product's online reputation end to end without compromising on the customer experience.

Sourcing Strategy development for the overall enhanced efficiencies of seller operations.

09/2013 – 01/2015

Support Associate Engineer (Operations)

IBM

Gurugram, India

Collect and verify data for relevancy and meeting business requirements. Creating content using various multimedia formats that can be read, listened to, or viewed onscreen. Understanding the implications of new information for both current and future problem-solving and decision-making. Conducted Analysis of the data collected and assured compliance with the company’s standard. Actively assist in any and all special projects and assignments such as collecting back data, retrieving specific documents or searching other types of archives.

Created and administered surveys, build presentations and wrote reports.

CERTIFICATES

MS Excel

Snapdeal

Six Sigma Green Belt

AISSC, India

SKILLS

Content Writing

Training and Documentation

Social Media/ Reputation

Management

Operations

Salesforce Service Module

Uniware (Warehouse Management

System tool)

Google AdWords and AdSense

ACHIEVEMENTS

Employee of the Month (January 2018, May 2018,

September 2018) at SnapDeal

On the Spot award at SnapDeal

Suggestions on Process Upgradation, Troubleshooting of Seller Activation Process.

On the Spot Award at SnapDeal

Implementation of improvements in service module navigation. EDUCATION

08/2011 – 03/2015

B.Tech. Electronics and telecommunications

IETE, Delhi

Delhi, India

08/2008 – 03/2011

Diploma in Digital Electronics

Kasturba Polytechnic for women, Board of

Technical Education

Delhi, India

TOOLS EXPERTISE

Salesforce Service Module NICE (Call Auditing)

Uniware (Warehouse Management)

INTERESTS

Reading Dancing Badminton

Achievements/Tasks

Achievements/Tasks

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