Management Operator

Richard Peterson

**** ********* ****, *********, ** 55119 • 651-***-**** • *******@*****.***

Professional Summary

Results-driven, IT management professional, with 32 years of experience in diverse industries, including Operations and IT. Expertise includes team leadership, technical architecture, training and development, strong back ground in disaster recovery planning, information protection analysis and, Microsoft Networks. Dynamic, resourceful, and extremely driven individual with a deep passion for developing programs and solutions that empower a team, company, and customer to meet and exceed desired expectations. Have a firm grasp on expanded understanding of the value of collaboration between development and operations staff, throughout all stages of the development lifecycle when creating and operating a service, and how important Operations has become in our increasingly service oriented world. Quantifiable successes in devising innovative systems and processes to improve IT stability and maturity, focused on increasing productivity. Display remarkable skills in the design, development, and delivery of cost-effective, high-performance technology solutions, to meet challenging business demands.

Skills

Disaster recovery planning/team

Data management

Results driven

Process improvement

Client assessment/analysis

Report generation

Team leadership/work/management

Release Planning/Management

Operations Standards, and Processes

Analytical skills

Automation Analyst

Self-starter

Code validation skills

System Administration

Ability to work under pressure

Excellent communication skills

Change Management

Problem management

Multi-tasking

Project management

Incident Management

Systems administration

Written/Oral communication

Risk management

Accomplishments

Designed, developed, tested a high impact project to convert our current server based report viewing system to a VSAM/DB2 based report viewing system. This entailed designing, developing Cobol Programs, installing, configuring, and implementing in over 26 Associations, 600 branches and over 3000 end-users, including the Farmer/Borrower, throughout the upper Midwest, resulting in a 99.9% availability rating.

Designed, developed, tested, and implemented a high impact series of automation processes, involving REXX, COBOL, and CLIST, allowing Operations to run unattended 24/7, eliminating the need for one FTE.

Initiated a project to automate the conversion of CA-Scheduler to Control-M products. Designed, developed, tested and implemented several REXX programs to compare forecasts from both scheduling tools, and force an abend if there were differences. Without the REXX programs, comparing the forecasted three thousand plus batch Jobs per day, from both scheduling tools, would have required hundreds of man hours to manually do the comparisons. compared to one minute, using the REXX programs.

Designed, developed, tested, and implemented a project to automate Agribank’s QA systems refresh process, making it more efficient, with fewer errors/abends due to data issues and/or human error, saving several hundred manhours it would have normally taken to manually enter the DB2 refresh parameters

Initiated a project to automate Agribanks change management system. When the project was completed, changes being promoted into Agribanks Model Office and production environments were modified accordingly. This includes JCL, PARMS, SPUPI’s, and Procedures.

Work History

Agribank, St. Paul, MN, 01/01/1998 to 07/15//2017, Senior Operations Analyst

Provided executive-level leadership, with full accountability, for daily operational processes, procedures, and projects including batch failures and abends

Oversaw batch processing and critical path execution

Provided strategic leadership and direction to cross-functional teams in the delivery of SLA requirements and organization and critical paths

Developed and implemented strategies focused on enhanced, processes, efficiency, Process Improvements, and automation.

Performed day to day Operational Tasks, and/or Project work requirements

Partnered with business Analyst's, product owners, Vendors, developers, users, Project

Managers, Upper Management, Associations, Branches, Business Analysts, Customers, and other team members, while planning and implementing new initiatives and projects into our QA and/or Production environments

Ensured all changes conformed to standards and met Disaster Recovery requirements

Managed other Operations Analysts, with regard to standards, best practice, efficiency, Operational processes, and implementation into our Production environments.

Corrected batch related failures/abends, and escalated when necessary, to ensure SLA’s were being met

Ensured systems I was the SME on, were up and running, and met SLA’s the previous evening

Discussed batch related issues the previous night, with department heads, and Managers the following Business day

Chaired weekly meetings, to discuss changes being implemented into our Production environment. Discussed risks to SLA’s, if any. Determined what systems were affected and that the proper communication was sent to our customers.

Ensured all departments were represented during these meetings, in order to answer questions if necessary

During major QA/Model Office releases, ensured all departments, and users were onsite during implementation. This could take minutes, or hours to complete.

Maintained Main view Auto-Operator rules, to ensure there were no issues. When Operations was unattended, these rules had to function, or, and SLA’s could be missed, due to a batch failure not triggering an alert, preventing notification of the failure/abend. I was the application owner, and the SME on the escalation / notification process that was BMC’s Main view Auto-Operator.

Maintained View Direct for MVS, report viewing and long term retention system. I was the SME and Application owner of the View Direct for MVS, Document Direct, and Document Direct for the Internet system software. I was responsible for all upgrades, including MVS, WEB server, and Microsoft servers, the software was running on.

Agribank had six major releases per year. Each release was assigned to an Operations Analyst. He or she, was in control of each Model Office, from start to implementation.

Ensured daily wire transfers to the Federal Reserve, and other financial institutions occurred as per schedule. If there were issues with the data, the On call Operations Analyst. worked with the vendor to resolve any data issues.

Using TEST LPAR, and other environments, verified system upgrades for systems I was the SME on, and primary support person.

Develops and maintains process and procedure documentation.

Provides technical on-call support 24/7.

Learn new technologies when directed as future development may involve diverse development platforms, software, hardware, technologies and tools

Maintains an industry awareness of new developments in their area of expertise; learns and applies new and emerging concepts very quickly

Working with teams in all aspects of operations, release management and product support

Participates in infrastructure planning, providing insight into the future of their area(s) of technology

Coordinate implementations and system management

Strong desire to learn new technology

Knowledge of current technologies associated with operating environments

Agribank, St. Paul, MN, 01/01/1995 to 01/01/1998, Operations Analyst

Developed and implemented strategies focused on enhanced, processes, efficiency, Process Improvements, and automation. Oversaw batch processing and critical path execution

Performed day to day Operational Tasks, and/or Project work requirements

Provided executive-level leadership, with full accountability, for daily operational processes, procedures, projects, and cross functional teams in the delivery of SLA requirements, organization and critical paths.

Ensured all changes conformed to standards and met Disaster Recovery requirements

Change management

Project work requirements

24/7 support

Agribank, St. Paul, MN, 01/01/1993 to 01/01/1995, Associate Operations Analyst

Oversaw batch processing and critical path execution

Performed day to day Operational Tasks, and/or Project work requirements

Ensured all changes conformed to standards

Applied scheduling changes when necessary

24/7 support

Corrected batch related failures/abends, and escalated when necessary, to ensure SLA’s were being met

Agribank, St. Paul, MN, 01/01/1991 to 01/01/1993, Computer Operator

Oversaw batch processing and critical path execution

Applied scheduling changes as needed

Resolved JCL related failures and/or abends if possible, or paged person on call.

Documented all failures/abends

Implemented changes as per Operations Analysts instructions

Ensure Operations was meeting SLA requirements

Professional Development

Career Development Institute - St. Paul, MN 01/01/1987 to 01/01/1988

While attending full time classes, during the day, and working full time evenings, completed all coursework for Operational Standards, Programming, Communications, and Management.

Diploma/Certificate:

National College – Energy Park, St. Paul, MN 01/01/1984 to 01/01/1986

While working full time during the day, and attending full time evening classes, completed all coursework considered to be CORE, toward an Associate of Science degree, in Computer Science.

To stay current with technology

Various one/two-week classes over the 32 years I worked at Agribank

Technical Skills

Control-M Administrator, Microsoft Office Suite, SSIS, Visual Studio, TFS, SSRS, SharePoint, Mainframe Batch, and Console operations, Visio, Document Direct, Document Direct for the Internet, View Direct for MVS, PC Support, Software Installs, Microsoft server/desktop Upgrades-and Configuration changes, z/OS including libraries and subsystems, 24/7 Technical/System Support, IBM z/OS mainframes, as well as Solaris, distributed systems/Networks, Syncsort, JCL, PROC’s, PARM’s, Documentation, SPUFI, MVS, CICS, XML, HTML, JDE, JDL, JSL, SQL, DB2, JES2, JES3, VTAM, VSAM, IBM Utilities, WebSphere, Tomcat, JRUN, Results driven, DFDSS, DFHSMS, DFHSM, DFSMF, LPARS, TSO, REXX, CLIST, CMD Procedures, Cobol, Perl, Microsoft Bat files, Some Assembler, IBM Utilities, Some DB2, Change Management, Job scan, Main view Auto-Operator, Batch, RDBMS, CA Scheduler, Control-M, FTP, SFTP, MoveIt, MoveIt Central, Xerox Printers, Tivoli.

Contact this candidate