Service Manager

Julie Camille P. Castro

Email Address: *****************@*****.***

Mobile Phone: +974-********)

Doha,Qatar

PERSONAL DETAILS

Birthdate : June 26 1991

Nationality : Filipino

Marital Status : Single

PROFESSIONAL EXPERIENCES

April 2017- At Present

Alfardan Premier Motors

Range Rover & Jaguar Service Center

Industrial Area Street no.1 Gate no.138, Doha, Qatar Position: Receptionist cum Admin

Responsible to smoothly and efficiently run the front desk and all incoming and outgoing transactions.

Ensures that the appointment books are well maintained, coordinated and able to provide a general administrative and clerical support when required.

To maintain decorum and a high degree of quality communication between the various parties concerned and be able to greet clients and guests with enthusiasm.

Accountable for making appointments, following-up and reminding the concerned parties accordingly.

Receiving calls from customers and entertain their queries and requirements.

Calling costumers and asking for their feedback about their car servicing.

Making recommendations and handle costumer’s complaints in a professional and calm manner.

Accountable for the administration tasks and the required paperwork in the aftersales division. December 2015- January 2017

Somerset Al Fateh Bahrain (Managed by Ascott Limited) Juffair, Bldg no. 4668, Road no. 2468, Block 324, Manama Bahrain Position: Guest Service Officer

Responsible for establishing and maintaining mutual understanding and goodwill between guests and management.

Adhere to local regulations concerning health, safety or other compliance requirements, as well as brand standards and local policies and procedures.

Plan and co-ordinate the provision of friendly, efficient services to guests.

Planning and coordinating all promotional activities targeting clients.

Tracing relevant statistics about clientele.

Coordinating & supervising all activities for the guests.

Covering up guest relations department.

Plan & conduct group and function rundown meetings

Coordinating car check-in.

Taking care of all VIP check-ins.

Coordinating the needs of the departments and streamlining the services down to my colleagues.

Conducting policies and procedures and SOP trainings for the colleagues at regular intervals.

Following up on the departmental stationary requirements on monthly basis.

Helping the sister departments with all the enthusiasm when the situation demands.

Creating an interesting work environment in the department where my colleagues can complete their duties and responsibilities with limited stress.

Position: Night Auditor

Audit and responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.

Responsible for the overall operations and appearance of the front desk of a hotel.

frontline person whose service determines a guest's experience in night

Schedule guest wake-up calls and reservations for the following day

Verify that all work has been performed by other departments.

Respond to guest inquiries, concerns and complaints as needed

Answer phones and place reservations attentively and efficiently in the night.

Prepare guest bills for next-day checkouts and process reservation cards

Balance cash drawers and record receipts

Facilitate the deposit of guests' valuables in hotel safe.

Taking up on the responsibilities of the Duty Manager in his absence and supporting my managers in all possible ways without hesitation.

March 2015 – November 2015

Ascott Doha, Qatar (Managed by Ascott International) Diplomatic Area, PO Box 207274 Doha, Qatar

Position: Guest Service Officer

Answering all incoming calls / emails and re-routing them to relevant parties.

Meeting and greeting visitors ensuring they are signed in and inducted.

Opening, distributing, collecting and taking the post.

General administration duties, photocopying, filing etc.

Dealing with any enquiries at the reception. Data entry onto internal systems

Reporting any problems to the office manager.

Dealing with car park requests and hospitality requirements

Ensuring that the reception area is tidy and clutter free.

Monitoring stationary stock and reordering when required.

Operating a computer system and switchboard.

Position: Acting Ascott Host

To enhance the residents’, stay experience through the various touch-points from pre-arrival to post departure by conscientiously creating “Ascott Moments”

Actively build good relationship and rapport with residents by understanding and providing for their unique needs and concerns throughout their stay.

Provides personalized and efficient handling of resident’s needs and requests. This may include coordinating with other relevant departments, where necessary, to fulfill the resident’s needs and requests.

Working together with the relevant colleagues, organise and participate in residents’ events. This may also include sales and marketing events for bookers.

Regularly meeting and interacting with residents, making them feel at home.

Perform the duties of an Ascott Host in addition to their regular daily Guest Service Officer/Guest Service Supervisor duties.

Communicate well and effectively with residents via emails and other written communications February2014-February2015

Lycée Franco - Qatarien Voltaire Doha,Qatar

Under Company Royal Care Service Inc

Position: General Cleaner

To be responsible for cleaning certain parts of the school site as allocated by the caretaker (this may vary from time to time).

To use cleaning materials as instructed by the caretaker.

To vacuum all carpeted areas and to wash or mop the floors of the cloakrooms and toilets in designated areas (Machine clean where practicable).

To sweep all the uncarpeted floors thoroughly after school in the afternoon.

To empty and clean bins and remove waste to designated areas.

To spot cleaning of spillages.

To dust/wash carefully each morning with clean dusters/cloths, desks, seats, Ledges, skirting boards and other places where dust lodges.

To regularly clean toilets, toilet areas and the replenishment of toiletries etc.

To cleanse hand basins in all toilets.

To wash off dirty marks on wall tiling and mirrors.

To clean internal glass, internal and external door glass.

To routinely clean lamp shades and light diffusers (strip lights). The height Limit is eleven feet

To periodically clean internal and external windows at ground level to a height of eleven feet.

Checking and closing windows, switching off lights after work.

Carry out such other duties as may be allocated from time to time.

Report all defects/hazards immediately to Headteacher. August2013-February2014

Ministry of Social labors Affairs, Doha, Qatar

Under Company Royal Care Service Inc.

Position: Tea Girl/General Cleaner

Clean and supply designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning

Perform and document routine inspection and maintenance activities

Carry out heavy cleansing tasks and special projects

Notify management of occurring deficiencies or needs for repairs

Make adjustments and minor repairs

Stock and maintain supply rooms

Cooperate with the rest of the staff

Follow all health and safety regulation.

November2011-March 2012

Teleperformance Philippines

Mandaluyong Shaw Blvd. Philippines

Position: Costumer Service Agent

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features PROFESSIONAL ACHIEVEMENTS

Ascott Doha-Extra Miles Achievement Awardee June 2015

Employee of the month nominee April 2016 Somerset Al Fateh Bahrain

Employee of the month May 2016 Somerset Al Fateh Bahrain EDUCATION

2007-2011 Our Lady of Fatima University Bachelor of Science in Nursing

2003-2007 Angelicum College Quezon City

SKILLS

Language Facility (Spoken and Written): Effectively bilingual in English,Tagalog and Basic Arabic

Trained in Protel (Hotel System)

Trained in Autoline ( Automotive Service System)

Good written and oral communication skills

Able to handle multiple tasks at once.

Expert in using Microsoft office applications.

Good experience in Customer service.

Ability to handle administrative and secretarial tasks

Self-Mastery Training

ATTRIBUTES & POTENTIALS

Possesses determination and strong dedication towards goals in life

Ability to assume heavy responsibilities and challenges

Ability to work independently with minimum supervision

Self-motivated, hardworking and a team player

Effective communicator at all levels (towards guests, supervisors, co-workers…etc)

Possesses good problem solving and analytical skills

Consistent high performer on performance appraisal CHARACTER REFERENCES

(Provided upon request)

Contact this candidate