Mbuthokazi Phoofolo

Financial Adviser

Rustenburg, North West

ac93xx@r.postjobfree.com

078-***-****

Willing to relocate to: Brits, North West - Klerksdorp, North West - Orkney, North West Work Experience

Financial Adviser

Old Mutual Group Scheme

June 2013 to December 2014

Key performance areas:

Provide secretarial and administrative support service Analyze the relevant policies and other documents to ensure that the application is properly understood by clients

Records Management

Obtain inputs, collate and compile reports

Draft and type submissions of correspondence

Helping in compiling of claims for clients

Librarian Assistant

Central University of Technology

January 2010 to December 2012

I was responsible for creating an inviting library environment, keeping the library in good order and replacing books on the shelves. Using the computer library system to control the circulation of library stock and give information.

Duties

Assisting library users to locate and relocate books, information and resources Enforcing policies regarding noise, eating and drinking in the premises Answering enquiries using IT based research tools and the internet Engaging with library users face to face and over the telephone Shelving and shelf tidying, proper displays on shelves and repairing of books Checking areas of the library to ensure that information on display is up to date COMPENTNCIES

Experienced in working in a customer service environment Able to cover as relief for the absence and annual leave of other library staff Ability to exhibit tact and diplomacy when dealing with upset or aggressive people Ability to work under pressure on a busy frontline service A positive attitude towards training and personal development Willing to work late night shifts and weekends

A pleasant manner when dealing with customers and colleagues Casual Worker

Foschini Retail Group

2009 to December 2009

I was responsible for running various departments in a retail group which is divided into several compartments; also did stock taking at different departments, customer care and general work. Clerical Assistant

FINANCIAL AND ESTATE AGENTS

October 2007 to January 2008

I was responsible for registration of clients who are looking to sell and buy property for their families. Capture client's information on the system and taking care of the administration of files and folders; managing of petty cash and incoming and outgoing mails and phone calls. Working as part of a team and supporting the office manager. I was also responsible for day to day task and administrative duties of the office; including covering the reception area. AREAS OF EXPETISE

Office Management

Librarianship

Administrative Support

New Technology

Report Writing

Achieve Management

Minute Taking

Information Management

Education

Certificate in Administration and Basic Bookkeeping Pulakgadi Training Consulting - Welkom, Free State January 2009 to December 2009

Matric in Matriculation

Intec Corresponding College - Welkom, Free State

January 2009 to December 2009

Skills

Financial advisor ( sales) (2 years), MS Office Package (6 years), Customer Service (6 years) Certifications/Licences

Driver's licence

May 2009 to May 2021

Code 10

Geriatrics care course

September 2005 to December 2005

Care for the aged course

Additional Information

PERSONAL SKILLS

Time Management and Enthusiasm

Productive and Assertive

Flexible and Approachable

Communication (written and verbally)

Document and filling management

Interpersonal skills and problem solving

Financial analysis and costumer care services

Telephone Etiquette ; Computer Literacy

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