Customer Service Assistant
Resume:
Mbuthokazi Phoofolo
Financial Adviser
Rustenburg, North West
**********@*****.***
Willing to relocate to: Brits, North West - Klerksdorp, North West - Orkney, North West Work Experience
Financial Adviser
Old Mutual Group Scheme
June 2013 to December 2014
Key performance areas:
Provide secretarial and administrative support service Analyze the relevant policies and other documents to ensure that the application is properly understood by clients
Records Management
Obtain inputs, collate and compile reports
Draft and type submissions of correspondence
Helping in compiling of claims for clients
Librarian Assistant
Central University of Technology
January 2010 to December 2012
I was responsible for creating an inviting library environment, keeping the library in good order and replacing books on the shelves. Using the computer library system to control the circulation of library stock and give information.
Duties
Assisting library users to locate and relocate books, information and resources Enforcing policies regarding noise, eating and drinking in the premises Answering enquiries using IT based research tools and the internet Engaging with library users face to face and over the telephone Shelving and shelf tidying, proper displays on shelves and repairing of books Checking areas of the library to ensure that information on display is up to date COMPENTNCIES
Experienced in working in a customer service environment Able to cover as relief for the absence and annual leave of other library staff Ability to exhibit tact and diplomacy when dealing with upset or aggressive people Ability to work under pressure on a busy frontline service A positive attitude towards training and personal development Willing to work late night shifts and weekends
A pleasant manner when dealing with customers and colleagues Casual Worker
Foschini Retail Group
2009 to December 2009
I was responsible for running various departments in a retail group which is divided into several compartments; also did stock taking at different departments, customer care and general work. Clerical Assistant
FINANCIAL AND ESTATE AGENTS
October 2007 to January 2008
I was responsible for registration of clients who are looking to sell and buy property for their families. Capture client's information on the system and taking care of the administration of files and folders; managing of petty cash and incoming and outgoing mails and phone calls. Working as part of a team and supporting the office manager. I was also responsible for day to day task and administrative duties of the office; including covering the reception area. AREAS OF EXPETISE
Office Management
Librarianship
Administrative Support
New Technology
Report Writing
Achieve Management
Minute Taking
Information Management
Education
Certificate in Administration and Basic Bookkeeping Pulakgadi Training Consulting - Welkom, Free State January 2009 to December 2009
Matric in Matriculation
Intec Corresponding College - Welkom, Free State
January 2009 to December 2009
Skills
Financial advisor ( sales) (2 years), MS Office Package (6 years), Customer Service (6 years) Certifications/Licences
Driver's licence
May 2009 to May 2021
Code 10
Geriatrics care course
September 2005 to December 2005
Care for the aged course
Additional Information
PERSONAL SKILLS
Time Management and Enthusiasm
Productive and Assertive
Flexible and Approachable
Communication (written and verbally)
Document and filling management
Interpersonal skills and problem solving
Financial analysis and costumer care services
Telephone Etiquette ; Computer Literacy
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