Retail store manager
Resume:
SAMEER DAWREY CURRICULUM VITAE
:
**************@*****.***/***********************@*****.***
Mobile No
:
55391463
Address
:
Block 10, Fahaheel, Kuwait
Visa Status : Visa 18 (Transferable)
Personal Details:
Date of Birth: 09 – 07 - 1974
Birth Place: Murud Janjira Maharashtra State (India)
Marital Status: Married
Gender: Male
Nationality: Indian
Religion: Islam
Passport Number: Z- 3810519
Date Issued 10 - 11 -2016
Date Expired: 09 -11 -2026
Civil ID NO: 274*********
Personal Summary:
A commercially aware and a highly experienced Retail & Mall Management Professional who possess the required level of Retail and Mall management know how needed to inspire, lead, develop and motivate staff. There by helping them to achieve outstanding results through passion, innovation and support. Sameer is a quick learner who can absorb new ideas and can communicate clearly and effectively when working with people of all levels. He is self-motivated and able to contribute effectively to a team by making a real and measurable difference to the bottom line. Right now Sameer is looking forward to join a company where there are more opportunities for career growth. Being a results driven, self-motivated and resourceful individual, he is seeking a change to work in a professional environment where he has an opportunity to grow and develop his career professionally as well as on a personal level.
Key Skills :
Management Retail Personal
Sales Floor Management Retail Knowledge High Level of Integrity
Office Administration Driving Sales Negotiating
Mall Management Visual Merchandising Creative and Analytical Mind
Inventory Management Customer Focused Good Listener
Stock Loss Prevention Commercial Awareness Good Communication in Arabic & English
Team Building Competitor Analysis Proficient in using (Word, Excel & Power Point)
Career Profile:
TAMDEEN GROUP – KUWAIT
Mall Supervisor – GLA Properties Management – 4th March 2018 till Present
Al Kout Mall - Fahaheel – Kuwait.
Supervise the Operational, Security and Housekeeping functions of the property to the required standards on daily basis.
Negotiate quotations from different suppliers for the purchase of required materials and submit to the operations supervisor for final approval from GM.
Issue work permits for the investors and contractors in absence of operations supervisor.
Constantly conduct a Mall walk to ensure all Investors, Contractors and outsourced contract staffs are following the Mall rules and regulation consistently.
Monitor and support the Marketing and specialty leasing activities in the Mall.
Monitor Contractual obligations of outsourced security and housekeeping staffs and evaluate their performance.
Ensure all the back service corridors, exit routes & staircases are clean & free from obstacles.
Proactively identify any issues to enhance the smooth running of operations in the Mall.
Conduct inductions for the investors and contractors and have a site tour with them prior to the start of fit out works in their unit along with RDD & Fire safety team.
Inspect the site on daily basis to identify & report any damages, faults and problematic issues to the Senior Mall Supervisor.
Investigate complaints, Violations or disturbances on site & report to the Senior Mall Supervisor & GM.
Prepare the daily operational report & submit to the GM at the end of every shift.
Maintain the daily Maintenance log sheet & follow up with the maintenance team for the work completion along with the reference log number.
Prepare and submit the incident report to the Management as and when required.
Provide professional customer service to investors, contractors and visitors in the Mall.
Prepare the monthly operational report in ppt format and submit to the Senior Mall Supervisor every month end.
Maintain the Attendance of contractual security and housekeeping staffs and submit to the operations supervisor monthly basis.
Supervise & coordinate with security team to ensure all loading docks are being operated as per the Mall rules and regulations.
Inspect the daily fit out & vacant units and submit the fit out inspection report to the Senior Mall Supervisor.
Conduct Routine Investors inspection & follow up to ensure the relevant issues are rectified on time by the tenants.
Conduct Common area site inspection (Internal/External) & communicate all findings to concerned departments to ensure highest quality assurance is maintained.
Draft letters and Memos to investors who are violating the Mall operational Guidelines with approval of GM.
Attend the daily briefing on time in order to share valuable feedback & to facilitate communications for smooth operations.
Build excellent relationship with investors, suppliers, outsourced contract staffs & customers.
Career Profile:
LANDMARK GROUP – KUWAIT
Mall Manager – Kuwait – 15th February 2017 till 28th February 2018
Centrepoint Fahaheel – Kuwait.
Responsible for driving sales and controlling costs of the store through commercial, operational and service excellence.
Leads by example to ensure all customers receive exceptional service through effective management of store resource and the Training/Engagement of the store team.
Invest time, energy and enthusiasm into the development of all members of the store team and works collaboratively with line Managers and other key business stakeholders.
Attend customer queries and complaints and prioritize escalations keeping in mind – customer comes First.
Continues to expand shukran loyalty customer base.
Deploys Manpower resource to reflect the trading profile of the store.
Proactively works & coordinate with all five concepts (Babyshop, Shoemart, Lifestyle, Splash & Home Center) to achieve and exceed stores sale budgets.
Analyzes the business reports to drive key actions for self and store teams.
Plan and implement weekly floor walks and weekly Mall Meet with all the five concepts Store Managers.
Aims to maximize Atv, Abs and conversion
Responsible for minimizing shrinkage, works on stock loss action plan.
Manages controllable costs/expenses effectively.
Responsible for managing performance for store staff
Ensure consistency in the store housekeeping and VM Standards in line with CP visual and brand guidelnes.
Maintain the full administration of the store ensuring all store and business compliance are in place.
Drive the membership of shukran and performance of top line sales.
Ensure that people work cooperatively together sharing information, knowledge, innovation and ideas and build the sense of one team.
Implement all store processes and score satisfactorily in compliance checks and audits.
Complies with the Mall safety and security norms and meet local legal requirements.
Complies with all orpos/sim system compliances.
Maintain the overall Mall Maintenance issues and rectify them on timely basis.
Ensure the smooth running of day to day store operations and maintain a healthy working environment for all the store teams.
Managing a Mall size of 42212sqft and a staff strength of 68 and 5 concept Store Managers.
RETAIL GLOBALFASHION LL C – KUWAIT
Store Manager – REDTAG KUWAIT – 24th November 2014 till 31st January 2017
IbnKhaldoun Street Hawally – Kuwait.
Store Performance – Driving Sales
Responsible for constantly striving to improve the company’s retail products through having an innovative and pro-active approach to driving sales and uses initiatives to improve business performance through awareness of KPI’, targets set and analysis of this year v/s last year, ATV,’ UPT and conversion.
Responsible for ensuring that the store is fully operational for the start of the business day, for example by taking responsibility for opening up, preparing tills,stock checks, setting out the store and securing the store at the end of the day.
Setting individual team member targets which align to store targets.
Using information technology to record sales figures.
Delivering daily team briefings.
Monitoring competitor activities and local trading patterns.
Delegating tasks effectively and appropriately to create self-managing teams.
Conducting observation and performance reviews and providing developmental feedback.
Implementing and maintaining controls to ensure effective cost management of the store.
Ensure accurate knowledge of Brand performance, best sellers and stock levels to generate ideas and action plans to increase overall sales.
Identify key causes of underperforming departments, and drive actions to respond to those causes through action plans, analysis and commercial awareness.
Have the enthusiasm and ‘passion’ to deliver a ‘result focused’ service through communication and attitude, ensuring efficiency and superior customer service.
Always ensure to have an outstanding product knowledge about the Brand and its product to be able to educate, motivate and inspire the store team.
Constantly assessing my team’s performance against set key criteria and providing my constructive feedback to ensure commitment to continuous improvement aiming to excel.
Always lead by example by providing consistent exceptional service standards.
Always present the store to the highest of Model Store Standards (VM) and take personal accountability of the development of the team in the understanding of the VM principles and to deliver those VM standards.
Delivers excellence when implementing and executing any event through creative solutions by thinking ‘outside the box’.
Continually deliver and review in-store duties such as cleaning procedure, Pre-opening inspection and check lists.
Plan, organize and execute in-store processes such as cash handling, stockroom and stock take administration management, shipment process and other warehouse procedures.
Check cash intakes and ensure cash drop is captured correctly prior to banking.
Has overall accountability and oversee compliance of subordinates with established Company’s policies and standards, such as safe keeping of funds and property, personnel practices, security, sales and record keeping procedures.
Ensure Store inventory is well controlled and adequate security exists, stock shortages are kept to a minimum, all items are tagged and Stock Loss Action Plans (SLAP) are in place.
Developing, coaching and mentoring the ‘Best’ retail operational team through establishing the right culture and environment, that ‘empowers people through ongoing development and recognition.
BMA INTERNATIONAL LL C– SHARJAH U.A.E
Store Manager – RED TAG (U.A.E) – May 2006 till October 2014.
Al Qasmiya – Sharjah, IbnBatuta Mall - Dubai, Al Ghurair Centre - Dubai
Store Performance – Driving Sales
Constantly demonstrating a pro-active approach to driving sales and uses initiatives to increase sales and business improvement through awareness of KPIs’, targets set and analysis of This Year vs Last Year, ATVs’ and UPTs’.
To ensure accurate knowledge of Brand performance, best sellers and stock levels to generate ideas and action plans to increase overall sales.
Ability to identify key causes of underperformance, and drive actions to respond to those causes through action plans, analysis and commercial awareness.
Have the enthusiasm and ‘passion’ to deliver a ‘result focused’ service through communication and attitude, ensuring efficiency and superior customer service.
Highest Customer Service Standards
In conjunction with the Operations Managers I always ensure the ‘Key’ priority targets and goals in customer service are consistently achieved through a ‘Passion’ for fashion attitude.
Ensuring my team delivers the best service to the customers through understanding of what ‘great service’ looks and feels like.
I always have an outstanding product knowledge about the Brand and its philosophy to be able to educate, motivate and inspire my team.
Constantly assessing my team’s performance against set key criteria and providing my constructive feedback to ensure commitment to continuous improvement aiming to excel.
Always lead by example by providing consistent exceptional service standards.
Operational Standards, Processes and Practices
Always present the store to the highest of Model Store Standards (VM) and take personal accountability of the development of the team in the understanding of the VM principles and to deliver those VM standards.
Delivers excellence when implementing and executing any event through creative solutions by thinking ‘outside the box’.
Continually deliver and review in-store duties such as cleaning procedure, Pre-opening inspection and check lists.
Plan, organize and execute in-store processes such as cash handling, stockroom and stock take administration management, shipment process and other warehouse procedures.
Check cash intakes and ensure cash drop is captured correctly prior to banking.
Has overall accountability and oversee compliance of subordinates with established Company’s policies and standards, such as safe keeping of funds and property, personnel practices, security, sales and record keeping procedures.
Store inventory is well controlled and adequate security exists, stock shortages are kept to a minimum, all items are tagged and Stock Loss Action Plans (SLAP) are in place.
Safety codes and ordinances are being complied.
Development of the ‘Best Retail Team’.
Developing, coaching and mentoring the ‘Best’ retail operational team through establishing the right culture and environment, that ‘empowers people through ongoing development and recognition’.
Passionate about coaching and developing the retail team to be the absolute best, through a learning environment that recognizes individual contributions as well as overall team delivery.
Motivates the staff through clear and effective communication, providing great leadership and direction. Identifying high performers and ensuring future succession needs and development for their career growth.
Identify and provide/arrange for training and development of staff when needed, with an aim to deliver one training day each week.
Conduct daily briefings with the team; review handbook, compare sales revenue against set targets, assign sections to staff and any other relevant store issues.
To ensure all staff comply with the Grooming and Dress Code policy to ensure the staff represent a brand.
Promote a working environment of ‘Integrity, Trust and Recognition through recognizing cultural diversity of our people through mutual respect.’
Training and developing more or less 30 staff and up to 15 different nationalities.
LALS GROUP L L C– SHUWAIKH KUWAIT
Sales Supervisor – Homes r us – (Kuwait) Shuwaikh - January 2003- March 2006.
Participate and manage floor staff schedules in order to meet company objectives.
Managed and developed a team of 15 sales associates to continually meet and exceed sales and customer service objectives.
Revamped Customer service procedures and increased annual service score from 62% to 83.7% during the first year of implementation, with additional increases in each of the following 2 years, ending at 91.2%.
Increased sales volume through negotiation of special events and special villa projects.
Reviewed inventory and sales records daily and suggested special discounts of non moving and ageing stocks and ordered fast moving stocks for replenishment accordingly.
Performed activities such as cleaning, organizing shelves and displays and selling merchandise.
Provided customer service by greeting and assisting customers and taking feedback and suggestions from customers to improve service and availability of the products such as missing lines in the store.
Assisted in the window displays and in-house visual displays in the store.
Assisted in daily bank deposits and cash flow.
Ordered all sold goods and maintained total inventory of products in showroom and warehouse.
Created delivery notes and purchase orders and maintained all files of stocks moving in and out of the store.
M.H AL SHAYA COMPANY L L C– SALMIYA KUWAIT
Sales Associate – Mothercare, & B.H.S (Salmiya Salem Mubarak Street) - July 2000- December 2002.
Cultivate a culture of excellent customer service, leading by example on the sales floor.
Ensure that company standards of housekeeping, grooming, presentation and professional conduct are maintained.
Provided excellent customer service while on floor, fitting room and front end.
Stocked and replenished merchandise when necessary.
Received and processed cash and credit payments.
Communicate effectively with the team, passing on all relevant information at the right time
Consistently illustrate high levels of customer orientation and professionalism in day to day conduct.
Recommended,selected and helped to locate merchandise based on customer needs and desires.
AQUA BLUE (SPORTS WEAR AND ACCESSORIES) – MAIDAN HAWALLY, KUWAIT
HR Administrative Coordinator – Aqua Blue - April 1999- June 2000.
Ensuring smooth and efficient distribution of internal Memos and mail..
Answering phones and dealing with initial enquiries.
Managing the upkeep of photocopiers and fax machines and ensuring all machines were fully operational.
Organizing and recording weekly appointments for 16 sales representatives.
Organizing and facilitating management meetings.
Taking minutes of meetings and distributing summaries to all sales Managers.
Responsible for the maintenance of all employee Data base and details.
Maintaining all employees daily attendance and sending the details to accounts on month ending as per the monthly cut of dates for the processing of salaries of all employees.
Maintaining all contract files license files and reporting to the HR Manager of expiry dates of the license or contracts.
Processed all separations and exit interviews.
Assisted with various HR Functions.
Assisted with Human Resource Functions during on boarding process (Recruitment, Training and Hiring)
Educational Qualifications:
Class
Year of Passing
Board/University
Percentage
B.A. (Bachelor Of Arts)
1993
BombayUniversity
65%
H.Sc.
1990
IndianSchool (Kuwait)
58%
S.S.C
1988
IndianSchool (Kuwait)
66%
Languages known
Language
Reading
Writing
Speaking
English
Excellent
Good
Excellent
Arabic
Good
Fair
Fair
Urdu
Fair
Fair
Good
Hindi
Excellent
Good
Excellent
Marathi
Fair
Fair
Fair
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