Pravetha Panampully Email: ac93w5@r.postjobfree.com

Cell: 248-***-****

Summary

Seasoned Test Manager, project manager and Business Acceptance Manager building large scale services and solutions for over 14 years

Consistently delivered rich and compelling experiences that delight end user, backed by data analytics and agile processes

Results oriented with expertise in a wide range of technologies and management of cross team projects from inception to release

A strong customer voice who works efficiently across disciplines and geographic locations to resolve ambiguity and obstacles

Work Experience

Assistant Vice President – Project Manager /Test Manager /Business acceptance manager, Barclays PLC, Jan 2015 to July 2018

Worked exclusively in Agile technologies since 2015. Hands on experience in Agile project management tools like Jira Agile central [Rally] and confluence

Working in collaboration with operations and technology to deliver next generation contact center technologies [IVR, telephony, omni channels, voice biometrics, agent desktop]

Work with Operations, development and other contact center change managers to prioritize backlog of work, elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprint. Create and own the acceptance criteria and provide a large input to the creation of the MVP and play the role of scrum master and conduct scrum ceremonies.

Act as subject matter expert for the contact center estate and point of contact for Telephony & Desktop change between operational and technical stakeholders

Utilization of customer research and testing techniques [TDD, BDD, CI/CD, Automation, reuse] to ensure simple customer design is central to design & delivery. Manage risks. Conduct UAT /Business live proving and provide the final sign off to all aspects of the new solution

Exposure to Java SOAPUI, Oracle

Test Management – Prepare, plan and track the programme test milestones, Develop project test schedules, budget and resource forecast, vendor management

Engage and responsible for all functional and non-functional test teams [ Security, performance, operational acceptance, Disaster recovery test], Ensure all of the test phases are conducted as per project requirements.

Develop test strategy, set up schedules, manage and own the test budget, manage tests, supervise test team, optimize and automate tests and publish the test findings and retrospection.

Program Test Manager, Barclays PLC, March 2010 to Dec 2014

Test Management – Prepare, plan and track the programme test milestones. Lead, support and empower testers to complete testing for all initiatives in the programme

Develop test strategy, set up schedules, manage and own the test budget, work to minimize budget on test, manage tests, supervise test team, and publish the test findings and retrospection.

Drive test automation to ensure repeatable tests are always automated and continue to look for opportunities to further reduce the test cycle time during the release.

Risk, Escalation and issue management. Use of test management tools like HP ALM, QC

Vendor management: SOW review, tracking SLA, track vendor financial etc.

Annual Appraisal and Performance review of the Team members

Project Manager IVR and Dialer, American Express - TCS, Aug 2006 – May 2009

Project Management – Review the Project plan, control project schedule, cost, risks, manage issues, manage customer expectations and ensure timely and quality project deliverables, - in coordination with the other impacted teams and project Manager

Financial Management – Budget tracking with all streams, Programme office fund maintenance, invoicing and billing vitals.

Ensure full coordination and delivery of all business requirements and project deliverables and managing supporting resources from all streams.

Risk, Escalation and issue management.

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Test lead, IVR Technologies, American Express - TCS, Sep 2003 – July 2006

Test and own all test functions for all of the IVR applications within American Express technologies.

Education

Bachelors in Engineering (Electrical and Electronics), Bangalore Institute of Technology (BIT), India

https://www.linkedin.com/in/pravetha-panampully-b8a3091a/