ESTHER KUYORO, MBA, CPHR, SHRM-SCP

403-***-****

ac93uv@r.postjobfree.com

ca.linkedin.com/pub/esther-kuyoro

Career Objective

Hardworking individual seeking a position in the Administrative and/or Human Resources departments where my extensive abilities will be further developed and utilized by your organization while collaborating values and beliefs towards Organizational Culture and utilizing core competencies as part of the Organizational Team.

Profile Summary

Results-oriented, highly productive, multitasked administrator and coordinator with over ten years successful experience, paying strong attention to details with a passion for accuracy; process orientated approach with the ability to prioritize effectively; strong and great communication skills; dynamic team player with excellent decision making and problem solving skills; an adaptable and creative individual with a general understanding of coordinating the administrative activities of the office with a good understanding of office processes and controls, coaching and mentoring; noted and commended by past employers for being proactive & action oriented, collaborative, suggesting new and innovative approaches and with the ability to consistently finding ways to get things done.

Summary of Qualifications

Master of Business Administration – International Business Management, degree holder with more than ten years combined experience in Administration and HR Management, working in a supervisory role for more than 5 years

Strong accomplishments in Administrative and HR Management with a reputation for getting along with people and complimented as an excellent team player- great interpersonal skills.

Track record in exercising a high degree of discretion when dealing with company confidential information and possesses strong commitment to health & safety initiatives

Achievements

Effectively utilized MS Word, Excel, PowerPoint, Outlook, SharePoint, SAP systems, WebEx and Adobe Acrobat in communicating decisions and making presentations to members of staff; generating necessary error-free management reports, while working as an administrative support and as well as serving in a supervisory role for more than 5 years.

Introduced and implemented first objective employee performance evaluation program in Cashcow Microfinance Bank, which addressed the recurring conflict between supervisors and their team members thereby creating an enabling and work friendly environment. The Employee Handbook that I developed and rolled out is still being used in the bank as at today.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Successfully negotiated approximately 50 salary offers (for market competitive candidates) and dozens of sign-on bonuses/relocation packages annually for both the exempt and non-exempt level

Recognized and commended by past employers for being proactive and result-oriented, collaborative and innovative in approaches to work and accomplishing tasks.

Multi-level promotions due to outstanding performance and recognitions.

Fostered a team-work/open-door environment conducive for positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm.

Maintained levels of office supplies and managed inventory records for a five-year period and achieved 0% loss in inventory and zero stock-out cost.

Effectively coordinated group activities to achieve set objectives and deliverables while working under pressure and tight time deadlines.

Reduced benefits costs by 15% annually through meticulous record-keeping and ensured that company did not pay for benefits for which employees were ineligible, effectively reduced staff costs by continuously negotiating staff salary from a win-win perspective.

Structured and Implemented the Return To Work Program for Hays Recruiting which has been 100% successful.

Highlights of Key Experience

TC Energy, Calgary – AB, Associate (Construction Management Services) Mar 2019 – Date

Function as HR Delegate to supporting Managers.

Support recruiting and the HR Consultant with administrative activities relating to full cycle recruitment, selection and induction of new staff including but not limited to: scheduling interviews, maintaining candidate logs, induction schedules, Onboarding, New Hire request services via Workforce on SAP.

Analyze and solve low complexity problems, interacting with peers before updating supervisors.

Providing the needed support for meetings, which includes preparing documents, meeting agenda and coordinating logistics, such as booking meeting rooms, equipment, coordinating meetings, helping set up WebEx and conference calls and possibly arranging catering, travel and accommodation for attendees.

Effectively carry out calendar management for the reporting managers by updating and reminding the reporting managers of their meetings, helping them in generating reports, taking down dictations and supervising the overall administrative functioning of the office and generally being a perfect support.

Coordinate work flow and take initiative in manager's absence to ensure progress to deadlines.

Expense Reporting for managers and other employees under the managers.

Report generation from SAP (TAA, LMS, Client transaction report etc).

Canada’s Oil Sands Innovation Alliance (COSIA), Calgary – AB, Canada, Administrative Assistant, Sep. 2017 – Date

Provide superior administrative support to COSIA senior staff members and general support to COSIA as required

Prioritize agendas, correspondence and tasks to ensure that deadlines are met while developing and maintaining schedules and/or calendars for senior staff, meetings and events

Assist in compiling correspondence and presentation materials

Act as Secretariat to designated Priority Areas; responsible for compiling meeting agendas and pre-read materials, recording and archiving meeting summaries and maintaining a decision and action log from meetings and a list of forward agenda items

Collect and produce a periodic report on Priority Area activities such as Joint Industry Project activities, sub-committee membership, etc.

Create and maintain filing systems to facilitate timely and accurate access to information

Act as SharePoint administrator for the Priority Area sites, including team site management, document control and maintenance of materials

Organize meeting logistics, flights, training sessions, video and teleconferencing setup and catering

Event Management; Coordinate senior staff expense claims; Enter data in spreadsheets or databases

Hays Recruiting Experts Worldwide, Calgary – AB, Canada, Safety Administrator, June. 2016 – May 2017

•Create, maintain and organize files within the HSE department.

Schedules and coordinates appointments, meeting and off-site meeting/conferences.

•Maintain safety related records and assist in the documentation and distribution of safety policies

•Process and file WCB claims on behalf of employees and coordinates HSE statistics on a weekly basis.

•Coordinate the Return To Work Program for injured workers.

•Track training certifications and metrics.

•Assist in the investigation of complaints regarding safety.

•Assist in enforcing policies to keep work practices in compliance with OSHA

TransCanada Pipelines Limited, Calgary – AB, Canada, Associate, Environmental Services (CDN), Sept. 2014 – Nov. 2015

TransCanada Pipelines Limited, Calgary – AB, Regulatory Admin Analyst (Energy East Project) Jan 2014 – May 2014

Functioned as HR Delegate to supporting Managers (five of them- 2 US and 3 Canadian based).

Supported recruiting and the HR Consultant with administrative activities relating to full cycle recruitment, selection and induction of new staff including but not limited to: scheduling interviews, maintaining candidate logs, induction schedules, Onboarding, New Hire request services via Workforce on SAP.

Provided the Environmental analysts and leaders with quality control assistance by proofing changes to documents, implementing quality assurance / quality control (QA/QC) checklists, checking formats, preparing documents for printing, and updating distribution lists before documents are sent out and performing document comparisons as needed.

Analyzed and solved low complexity problems, interacting with peers before updating supervisors.

Setting up SharePoint sites, including organizing folders, and managing all types of documents using SharePoint, FileNet and the server.

Responsible for data collation and analysis from environmental leaders to make recommendations for regulatory and compliance procedures.

Providing the needed support for meetings, which includes preparing documents, meeting agenda and coordinating logistics, such as booking meeting rooms, equipment, coordinating meetings, helping set up WebEx and conference calls and possibly arranging catering, travel and accommodation for attendees.

Effectively carried out calendar management for the reporting managers by updating and reminding the reporting managers of their meetings, helping them in generating reports, taking down dictations and supervising the overall administrative functioning of the office and generally being a perfect support.

Supervised and coordinated the administrative staff in the Environmental Services department.

Coordinated work flow and took initiative in manager's absence to ensure progress to deadlines.

Expense Reporting for managers and other employees under the managers.

Report generation from SAP (TAA, LMS, Client transaction report etc).

Monitored budgets, reported variances, recommended corrective action and provided input into departmental forecasting.

Responsible for the stocking, maintenance and appearance of the general use areas.

Responsible for the correct execution of instructions for security, fire, health and safety and maintained records.

Cashcow Microfinance Bank Limited, Lagos- Nigeria, Secretary to Board of Directors Jan 2009 – Jun 2013

Cashcow Microfinance Bank Limited, Lagos- Nigeria, Administrative & HR Manager Jan 2009 – Jun 2013

• Responsible for ensuring that accurate and sufficient documentation exists to meet legal requirements, and to enable authorized persons to determine when, how, and by whom the board's business was conducted.

• Maintained effective communication by giving proper notice of any meetings and timely distribution of materials such as agendas and meeting minutes. Recorded minutes of meetings and ensured their accuracy and availability.

• Served as the primary support and acted as a liaison between the board and the organization.

Conducted high volume full cycle recruitments, which included developing job descriptions and specifications, prepared and posted job adverts, checked application forms, short-listed, interviewed and selected best qualified candidates, and made job offers. Scheduled all interview with candidates and coordinate with various teams to prepare an efficient itinerary and screen all candidates for educational qualifications and monitor all temporary employees.

Provided leadership, direction, development and employee supervision within my areas of responsibility as admin/hr manager.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Ensured compliance to all company and regulatory policies and prepared reports for same.

Fostered a team-work/open-door environment conducive for positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm

Revised job descriptions across all levels involving more than 50 categories. "Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position

Managed relations with internal leadership and stakeholders thereby improving relationship with all staff, customers, partners and regulatory/official bodies.

Supervised and coordinated over 50 employees from the admin and HR perspective, addressing all welfare and grievance procedures on their behalf.

Other responsibilities included but were not limited to:

Assisted with travel coordination for Management Team as well as for field employees

Effectively acted as the Event Planner for all of Company’s and staff events and recorded commendable level of success

Reviewed and improved service processes to optimize local service delivery and supervised the logistics and procedures approved by management with a view of achieving operational efficiency.

Coordinated the provision of basic technical support for standard office equipment and coordinated service with other providers. Equally handled all inquiries within my capacity and maintained confidentiality while handling office documents, files/papers and mails/faxes.

LISIDA Consulting, Lagos- Nigeria, Administrative & HR Generalist, April 2005 – Jun 2013

Performed administrative and office support activities for multiple supervisors while supervising 5 other employees as the team lead on training and development.

Performed full cycle recruitment, selection and induction of new staff including but not limited to: scheduling interviews, maintaining candidate logs, preparation of offer letters and induction schedules, requesting and receiving references, pre-joining health questionnaires, contracts of employment

Prepared all job descriptions and performed appraisals as per requirement and provided administrative support to all projects and prepared all communication for all individual employees, management and clients.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Managed all records and performed audit on all human resource reports and verified all data and provided updates as required and assisted to achieve all objectives and recommended improvements to processes.

Educational Qualifications

Post-Secondary (International Qualification Assessment Service)

MBA - International Business Management, Lagos State University Lagos, Nigeria 2010

BSc. Geology, University of Calabar Calabar, Nigeria 1998

Professional Certifications/Designations

Society for Human Resources Management -Senior Certified Professional (SHRM-SCP) Calgary, AB 2019

Certified Professional in Human Resources (CPHR) Human Resources Institute of Alberta (HRIA) Calgary, AB 2015

Certified Professional Member (CPM) Emergency, Crisis & Risk Management Institute (ECRMI) Lagos, Nigeria 2012

Professional Manager (MNIM), Nigerian Institute of Management (NIM) Lagos, Nigeria 2010

Certified Trainer (MNITAD), Nigeria Institute for Training & Development (NITAD) Lagos, Nigeria 2010

Additional Qualifications

Certificate of Achievement in Return To Work Program, Workers Compensation Board (WCB) 2016

CPR, AED & First Aid Certification and Food Safety Certification 2018

Workplace Hazardous Materials Information Safety (WHMIS) Certification 2017

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