Customer Service Representative

Ma. Concepcion Cruz Valdez

Location: Doha-Qatar

Telephone: 55423329/55169150

Email: *************@*****.***

Objective:

To obtain a position in a corporate organization that would fit my qualification, to further develop my competence and skills for continuous career improvement and professional development, and to become a major contributory factor for the organization’s continuous success.

Career Summary:

October 2012 – August 2018 Hitachi Co

Factory Worker

Ibaraki Ken, Tsuchuira Shi - Japan

Key Responsibilities:

• Operating machinery

• Maintain production equipment and machinery

• Sorting and packing products

• Cleaning and maintaining work areas

• Monitors and inspects aperture masks and to report line conditions.

• Moves finished product from location to location in the plant

• Assist and follow quality control methods and procedures June 2010 – July 2011 SM Marilao

Customer Service Representative

Bulacan - Philippines

Key Responsibilities:

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

September 2011 – August 2012 Heart Center

Medical Secretary

Quezon City – Philippines

Key Responsibilities:

• Interview patients in order to complete documents, case histories, and forms such as intake and insurance forms.

• Complete insurance and other claim forms

• Observing and recording patients’ behavior.

• Coordinating with physicians and other healthcare professionals for creating and evaluating customized care plans.

• Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.

• Maintaining reports of patients’ medical histories, and monitoring changes in their conditions.

• Carrying out the requisite treatments and medications.

• Maintaining hygienic and safe working environment in compliance with the healthcare procedures.

• Providing necessary guidance on health maintenance and disease prevention.

• Receive and route messages and documents such as laboratory results to appropriate staff.

Skills:

• Good oral and written English Communication

• Knowledge on Computer applications

• Strong analytical skills Commercial awareness

• The ability to adapt to different client needs and to develop and maintain successful working relationships

• The ability to make important decisions and cope with the pressure of demanding targets and tight deadlines

Educational Background:

Mount Carmel College (Philippines)

Graduate of Bachelor of Science in Nursing

Year 2005 - 2010

Personal Data

Date of Birth : December 8, 1988

Place of Birth : Meycauayan, Bulacan, Philippines

Civil Status : Married

Nationality : Filipino

Visa status : Residence Husband Visa

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