Customer Service, callcenter, cashier

Maria Victoria J. Pascual

Villa ** Alsuwair Street. Umm Lekhba Duhail

+974-****-**** /*********@*****.***

OBJECTIVE

To be a part of a prestigious group offering an opportunity to utilize knowledge and skills, maximize potential and likewise to be an asset to the company by providing a good quality service.

WORK EXPERIENCE

MOHAMMAD AHMAD ALMANA GROUP - Doha,Qatar

Call Center Agent

JUNE 2016 - JUNE 2019

●Answering calls inbound and outbound obtains customer information by making telephone calls and verifying

●Take the order online by using TALABAT,respond to customer's emails,resolve customer complaints

●Sell products and place customer orders in the computer system

●Identify and escalate issues to supervisors. Provide product and service information to customers.

TIVOLI SHOWROOM - Doha Qatar

Assistant Secretary, Receptionist

SEPTEMBER 2013 - AUGUST 2016

●Answering calls, taking messages and handling correspondence.

●Maintaining diaries and arranging appointments.

●typing, preparing and collating reports.

REDTAG - Doha Qatar

Cashier, Sales Associate

JULY 2011- AUGUST 2013

●Assist customers in the in-store check-out process.

●Main duties include ringing up sales, bagging items, requesting price checks,honoring coupons,

●Collecting payment and giving appropriate change.

ADMEREX SOLUTION INC. - Philippines

Account Specialist/ Call Center Agent

JANUARY 2011- JUNE 2011

●Using documents to verify, record, and process transactions.

●Assisting the accounting department in daily,monthly and annual activities

●Generating financial reports, developing budgets, preparing taxes and assisting with audits and resolving discrepancies

CCMI Cases Collection Management Inc. - Philippines

Account Specialist/ Call Center Agent

JULY 2001 - AUGUST 2010

●Using documents to verify, record and process transactions.

●Assisting the accounting department in daily,monthly and annual activities

●Generating financial report, developing budgets,preparing taxes and assisting with audits and resolving discrepancies

Robinsons Supermarket - Philippines

Cashier

SEPTEMBER 2000 to FEBRUARY 2001

●Assist customers in the in-store check-out process.

●Main duties include ringing up sales, bagging items, requesting price checks,honoring coupons,

●Collecting payment and giving appropriate change.

Broadway Manpower Corp. Robinsons Supermarket - Philippines

Cashier

MARCH 1999 to AUGUST 2000

●Assist customers in the in-store check-out process,

●Main duties include ringing up sales, bagging items, requesting price checks,honoring coupons,

●Collecting payment and giving appropriate change.

SM Megamall - Philippines

Sales Associate

APRIL 1997 to SEPTEMBER 1998

●Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

●Operating cash registers, managing financial transactions, and balancing drawers.

●Achieving established goals.

EDUCATION BACKGROUND

Tertiary:

Bachelor of Science in Custom Administration

Philippine Marine Institute

1996 to 2000

PERSONAL DATA

Date of Birth : NOVEMBER 12, 1977

Age : 40 years old

Sex : Female

Height : 5’ 3 1/2”

Weight : 91 lbs.

Citizenship : Filipino

Marital Status : Married

Religion : Islam

References and authenticated certificates will be provided upon request.

I hereby certify that the above information are true and correct upon my knowledge and belief.

Maria Victoria J. Pascual

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