Customer Service Management
Resume:
James J. Bearfield
Pflugerville, TX 78660
***.*********@*****.***
Career Summary:
Senior Developer / Technical Lead.
Proficient with Team Foundation Server for source code management, requirements management and project management.
35+ years of full life cycle application development and Change Control processes.
Strong troubleshooting, data analysis and issue resolution skills.
Highly proficient in module, application and system integration testing.
Works effectively with peers, internal, and external customers.
Understands the importance to provide daytime and nighttime production support for applications to provide positive customer service.
Experience:
Apex Systems Inc. 9/9/2017 - Present
San Antonio, Texas
Current Position: I/T Contractor
Current Assignment: Wells Fargo – QA Integration Functional Software Tester
Adhere to all Wells Fargo policies. Create and maintain all necessary SDLC documentation for assigned projects. Create test plans, test scripts/cases and requirements traceability documents to validate business and functional requirements are met. Conduct integration and validation testing by executing test scripts/cases and documenting results within the Application Lifecycle Management tool. Stay up to date on all WF compliance training. Attend all project and staff meetings.
Dell Inc. 7/14/1997 – 2/22/2017
Round Rock, Texas
Last Position held: Programmer / Analyst V
Tandem Mainframe / Non Stop – Primarily COBOL/SQL. Responsible for analysis, design, development, testing, implementation, problem analysis and support for the Dell Order Management System (Americas International) and Dell Product Support System. Adhere to
James J. Bearfield
Company SDLC standards and follow Microsoft Foundation standards for Project Management. Provide 24/7 On-Call Production support. Communicate and work with other business entities, where needed, for project “interlocks” to address and resolve any open action items. Responsible for mentoring fellow team members.
Accomplishments:
Project lead - Y2K Conversion
Tech Lead - Design, Develop, Test and Implement Dell Latin America Service Vendor Interface (EDI - B2B)
Tech Lead – Design, Develop, Test, and Implement Dell Latin America Order Management application and Latin America Product Support application.
PATHCOM, ENSCRIBE, DDL, TACL, TMF, SQL, ENABLE, TAL, COBOL/SCOBOL, FUP/SCUP, BATCHCOM, NETBATCH, ENFORM, ENABLE, INSPECT, PERUSE, SPOOLCOM
Mirage Resorts 1989 – 1997
Las Vegas, Nevada
Last Position held: Lead Programmer
IBM Mainframe - Responsible for attending all Steering Committee meetings for setting change request priorities. Responsible for analyzing, estimating and assigning all incoming requests for application changes. Make sure all development environments are functional and adhere to QA testing procedures. Responsible for evaluating and reviewing programming staff. Responsible for all aspects of analysis, design, development, testing, implementation, problem analysis and support, as needed.
9 years experience working with:
CICS for OLTP
maintaining existing and developing new COBOL/SQL modules accessing VSAM files (Key Sequenced, Entry Sequenced, Relative) and using DB2 SQL environment (multiple schemas)
Using JCL to define job specific requirements to execute Batch jobs or job streams
Using TSO/SPF for system management interface and development interface
Accomplishments:
Opened Mirage Resorts Hotel and Casino property. Lead Programmer over Casino, Credit, Gaming and Comp/Marketing systems.
Developed first SQL application for Mirage Resorts within the Comp/Marketing system.
Opened Treasure Island Hotel and Casino property. Scaled all current applications/ systems for multiple company functionality.
James J. Bearfield
Skills/Expertise:
SDLC, TSO/ISPF, Agile Methodologies / Scrum, MS Visual Studio / TFS,
Microsoft Test Manager, MS Frameworks, MS SQL Server, Business Analysis,
Requirements Gathering, Requirements Analysis, Systems Analysis,
Software Project Management, Software Development, Integration,
Disaster Recovery, QA Testing, PSI/SOX Compliance Reporting,
SOA architecture and Enterprise Service Bus,
MFG Controls – RSLINKS – RSLOGICS – LadderLogic
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