Billing Customer Service

ANNABELLE BELASCO-ROBINSON

**** ********* **** ******* ** 3001; 770-***-****; ****************@*****.***

Highly experienced Customer Service, and Billing Professional with extensive Data Entry. Provides outstanding organization skills and a willingness to go above and beyond expectations in aiding my administrator and all office staff, Able to work in a fast paced environment with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal

SKILLS

Billing, Customer Service, Data Entry, Copiers, Faxing, Scanning, Printing, Microsoft Office (Word, Excel, Citrix, Microsoft Windows 10 and earlier versions, Document Prep, invoicing, reporting, Training.

PROFESSIONAL EXPERIENCE

Wegman Partners – Atlanta, GA November 2018 – Present

Billing Specialist - Contract

–Prepare and forward prebills to Billing Attorney using LMS, BillBlastt, Orion

–Edit prebills per partner instructions

–Post in Firm’s financial software per Billing Attorney approval

–Coordinate and collaborate with the secretaries of Billing Attorneys, Timekeepers and staff regarding collection process

–Manage all Appeals

Proskauer Rose LLP – New York, NY September 2017 – February 2018

Senior Billing Coordinator - Contract

–Interacted with clients and partners, prepared draft bills, prepared and analyzed management reports, administered the collections process and applied standard rates

–Resolved billing errors prior to partner review and edited prebills per partner instructions

–Executed the client/matter intake process, ensuring all elements and guidelines met firm policy

–Assisted with preparing and analyzing management reports, including monthly management reports, that provided metrics on the status of a partner’s matters; identifying any issues that may arise beforehand

–Administered the collections process ensuring that delinquent accounts were resolved in a timely manner

–Supported the Supervisor with procedures related to billing and collections

–Managed all Appeals

Swift, McGhee & Heirs, LLP – Atlanta, GA 5/2017 – 7/2017

Billing Specialist ( 3-month Contract)

–Prepared and forwarded prebills to Billing Attorney using Elite

–Edited prebills per partner instructions

–Posted in Firm’s financial software per Billing Attorney approval

–Coordinated and worked cooperatively with the secretaries of Billing Attorneys, Timekeepers and staff regarding collection process

–Managed all Appeals

Freemen Mathias & Gary – Atlanta, GA 1/2017 – 4/2017

Billing Specialist

–Billing Specialist Prepared and forwarded prebills to Billing Attorney using Orion software

–Edited prebills per partner instructions

–Posted in firm’s financial software as per approval by Billing Attorney

–Coordinated and worked cooperatively with the secretaries of Billing Attorneys, timekeepers and staff regarding all aspects of the billing and collection processes

–Electronically sent invoices to billing vendors using Bill Blast

–Prepared reports to ensure all invoices were successfully completed

Troutman Sanders – Atlanta, GA 9/2016 – 12/2016

Senior Billing Specialist – (Contract)

–Prepared and forwarded proformas to Billing Attorney’s; edited proformas per partner instructions including edits to time description

–Prepared, drafted and finalized invoices for partner approval; posted in firm’s financial software

–Reviewed, analyzed and ensured compliance with client’s outside counsel and/or billing guidelines

–Prepared various billing and payment reports analyses as requested by client or

partner

–Coordinated and worked cooperatively with members of the billing team and finance

department designees and answered questions from Billing Attorneys, timekeepers, and staff regarding all aspects of the billing and collections processes

–Adhered to accounting principles, controlled and ensured integrity of accounting data

Milbank, Tweed, Hadley & Mc Cloy LLP 6/2015 – 2/2016

Senior Billing Specialist

Prepared and forwarded proformas to Billing Attorney’s; edited proformas per partner instructions including edits to time description.

–Prepared, drafted and finalized invoices for partner approval; posted in firm’s financial software; prepared, drafted and finalized invoices for partner approval; posted in firm’s financial software; prepared LEDES file and e-bills, if necessary

–Reviewed, analyzed, and ensured compliance with client’s outside counsel and/or billing guidelines

–Analyzed WIP, AR, DSO, aging levels, and unapplied cash to assist billing partners to meet defined billing and collection goals and to improve cash cycle

–Liaised with Clients and accounts payable department or equivalent to assist in getting firm invoices paid including resolving collections issues such as e-Billing invoices, costs backup, or other issues which could day payment

–Prepared various billing and payment reports analyses as requested by partner

–Coordinated and worked cooperatively with members of the billing team and Finance Department designees and answered questions from client, Billing Attorneys, management, timekeepers, and staff regarding all aspects of the billing and collection process

–Acted as secondary coverage for other billing staff as needed; resolved client issues and escalated issues as needed to Supervisor, Manager, Director or other firm management

–Adhered to accounting principles, controlled and ensured integrity of accounting data

Weissman Nowack Curry & Wilco – Atlanta, GA March 2014 – September 2014

Senior Billing Specialist

–Managed all billing functions and ensured that systems were working properly

–Generated monthly proformas and distributed to attorneys

–Trained staff and attorneys on use of billing system; trained Billing Specialists on proper use of system

–Maintained the e-billing hub for correct submissions, rejections and mapping of invoices

–Ensured that electronic billing was being maintained and followed up in a timely manner for all rejections and other issues

–Created reports for attorneys for analysis of time and fees invested in matters

GAROBCO Consulting – Maylene, AL September 2013 – March 2014

Human Resources Specialist,

–Recruited, interviewed and hired qualified applicants for various positions

–Assisted in training of new employees on basic responsibilities of job positions

–Completed orientation and processed paperwork, salary rates and benefits

–Researched and resolved employee complaints, payroll issues and questions concerning benefits

–Updated employees on new company policies

Kilpatrick, Townsend, & Stockton LLP – Atlanta, GA July 2008 – August 2013

Assistant Billing Manager, Atlanta, GA

–Implemented E-Billing Hub (On pilot team)

–Improved electronic bills using various e-billing systems, including troubleshooting and resolutions

–Coordinated LEDES improvements with outside vendors

–Evaluated and determined needs for new customers converting to e-billing set-up regarding LEDES format of invoices

–Conducted team technical training

–Created and distributed monthly proformas electronically

–Monitored daily billing activities, ensuring deadlines and departmental goals were met

–Participated in weekly meetings with U.S billing staff; reviewed unbilled claims and e-billing status report; provided follow-up and resolutions to staff

–Prepared and participated in semi - annual reviews

–Performed supervisory duties including interviewing, hiring, training, implementing disciplinary action and approving leave requests

–Supervised all billing generating status, billing reports which helped reduced narrative errors on proformas by 60%

Mendes and Mount LLP, New York, NY 9/1999 – 6/2008

Billing Specialist

–Developed retention strategies which reduced turnover rate by 67%

–Researched and resolved employee complaints

–Processed overflow and specialized billing for attorneys in all practice groups

–Completed special assignments for attorneys with high-profile clients

–Rolled out Elite billing system software 2000 (Pilot team for Elite)

–Created proformas for distribution to partners

–Posted and finalized invoices

–Sorted third party invoices prior to billing cycle

–Generated budget figures for London market

–Communicated directly with London Market

EDUCATION

Strayer University – Lithonia, GA

Master of Science, May 2015

City University of New York – New York, NY

Bachelor of Science, May 2008

SKILLS

Microsoft Windows – Window 10 and earlier versions, Microsoft Office – Office 2016 and earlier versions, Internet Explorer, Google Chrome, Elite, Aderant, Orion, Bill Blast, E-billing, Citrix, Database Entry, Typing 55 wpm

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